Dear Patron,

Thank you for sharing your valued feedback with us!

We, first of all, would like to profusely apologize for the inconvenience caused to you with the returned item.

Please note that we have a team of experts who go through each item carefully before publishing the item on sale and before returning the item to the seller. Nevertheless, during the process, If in case there is any change in the condition we always notify our clients before shipping it further and compensate the seller for the damage/missing inclusions.

It could also be a human error at our end to not handle the item with utmost care, however; we did not intend to impair your sentiments by any means.

Since we offer a 100% authenticity guarantee to our buyers, it is our responsibility to be sure of each and everything regarding the item before putting it on sale. In case of even a slightest doubt, we do not accept the item.

I hope you would understand our caped limits. We were eager to sell your items with us and in no way do we want to disappoint you.

With regards to the return of the item, please note that, we handle each item with equal care and ensure that there is no damage or scratches done on it from our end. As informed above, during this process, every item goes through a mandatory check to ensure that we deliver the promised quality product. If in case there is any change noticed we inform the customers beforehand.

Also, regarding the brands, kindly note that we have a dedicated team of marketing who keeps on updating the listing based upon the market requirement. We always welcome new suggestions from the sellers and we share it with the team. The list may be updated if they after analysis feel it can be sold or has potential on our website.

Please note that we have a team of experts that goes through every item in detail before publishing it on the website. Additionally, our photography team also tries to ensure that the defects are captured and highlighted. We try to mention each and every minute detail about the item to ensure that the buyer doesn't face any challenges with the purchase later. There may be some rare cases in which the defects are not captured due to the lighting and the lens set up. However, you may stay assured that the condition that we mentioned on the website is true to it's real condition.

Lastly, I am pleased to inform you that we do have the filter option for our buyers to sort the items as per their preference. You may be able to find the same at the left side of the screen on the website. Attached is the screenshot of the same.

We, once again, would like to apologize for the disappointment and thank you for taking out your precious time in sharing this constructive feedback with us.

Sincerely,
The Luxury Closet