Unfortunately I can’t recommend this website. I have purchased a used dress for 165€ and as long as there was an information stated that its a subject to duties and tax applied, I was completely sho... See more
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TheLuxuryCloset.com is a fast growing online market platform that buys, sells, and consigns personal luxury goods, at a discounted price. The Luxury team maintains brand and item integrity with the assurance of authenticity. TheLuxuryCloset.com is the first of its kind in the GCC region in terms of size, market reach and scalability. All items can be shipped worldwide, with cash on delivery available in the UAE. For more information please visit www.theluxurycloset.com.
The Luxury Closet offers you 100% satisfaction on purchasing from our site
Novotel Dubai AI Barsha, API Trio Tower 901, -, Dubai
Replied to 83% of negative reviews
Typically replies within 1 week
I trust the company to deliver high quality products at fair prices.
Website is easy to use and the make an offer option is especially interesting as I’ve used it in the past and had my offer accepted.
Great inventory! Seamless transaction! Should warn international customers that duties will need to be paid before delivery.
Reply from The Luxury Closet
awful awful awful
never received
dhl and customer service refuse to offer me a solution
its been over a month of issues
I am very happy with the TLC team and items as well! They are the best
Reply from The Luxury Closet
Reply from The Luxury Closet
The experience each time I other from you guys is aways top notch
Reply from The Luxury Closet
Good opportunity for sell and buy luxury items globally
Reply from The Luxury Closet
Prompt delivery
Items as described
Competitive prices
Very well recommended!
Reply from The Luxury Closet
Great service. They shipped very fast. I got my item in less than two weeks. They shipped from Dubai, and I am in Vancouver, Canada.
The designer purse I ordered is in great condition. I wouldn’t hesitate to purchase from them again.
Reply from The Luxury Closet
They accepted my offer. the parcel arrived quickly and very well packed. Original box and the sneakers are beautiful!
Reply from The Luxury Closet
The Luxury Closet is simply amazing. I’ve been with them for 12 years and they never fail to impress me. It’s not just about buying and selling, it’s the wonderful people behind it that make all the difference. The team is always so kind, helpful, and friendly, and I always feel well taken care of. Big thanks to Harsh, Tatsiana, Yasmin, Morad... you’ve been such a wonderful support all these years. And sorry if I forgot to mention someone.. every one of you has made TLC feel more like friends I can trust than just a platform. Truly the best!
Reply from The Luxury Closet
I’m really happy with this purchase! The bag was delivered on time and exactly as described. It’s legit, great quality, and looks even better in person. The whole process was smooth, and I’ll definitely shop here again. Highly recommend!
Reply from The Luxury Closet
Everything was great! Shipping was FAST even coming from across the world!! Love the purse, great quality!!
Reply from The Luxury Closet
Horrivle experience and customer service!
Bought slides for 250 USD.
UPS supposed to deliver them. They contacted me before the delivery to request the commercial invouce as apparently TLC did not sent it with the order.
And this is where the problems started. Days after days, after days I was assured by the TLC customer service that they will provide UPS with the docunent but UPS kept bugging me they are missing this information.
After all the invoice was provided and UPS attempted to deliver my 250$ slides but to my shock, they wanted me to pay 340$ upon delivery. I checked and the customs dutues/tarrifs, whatsoever would be no more than 10% of the value which would be 25 USD. There is no way any taxes, fees are more than the item itself! I contacted again the TLC customer service and told them this, to which they started telling me that customs duties are my respinsibility. Yes, i agree, but for 10% of tge value, not 150% of the value of the item.
Again they started assuring me day after day that this will be taken care of. Well, it wasn't and I told UPS that I refuse to accept the item and they need to return it to the sender.
I contacted multiple times, the luxury closet to ask them when will they issue my refund as already 1.5 MONTHS after placing the order has passed and they told me they won't refund me until they receive the item back?! How exactly this is my fault that they haven't received it yet if the item was never even in my possession??
2 months after i placed the order, I finally filed a dispute with my financial institution regarding the refund and thanks to that, ai received all my money back. Other wise, I am sure, up to this date they would assure me of bull*hit and I wouldn't be refunded!! Beware of the Luxury closetvif you don't want to be on my place and waste your nerves and money!
Reply from The Luxury Closet
I would reccomend not purchasing from this store!!!
I spent over $1400 on a pair of Chanel sneakers and they looked off when they arrived. The stitching was off, there are visible glue marks and the Chanel stamped on the sole has very obvious imperfections. I had the shoes authenticated and returnd a result as 'Fake'. I sent this certificate to The Luxury Closet who then replied trying to tell me that the item is in fact authentic, despite the issues. To the untrained eye you can clearly see issues.. so how this made this passed their in house 'trained' authenticators is beyond me. Do yourself a favour and DO NOT BUY
Reply from The Luxury Closet
The Luxury Closet has become a complete disaster of a company — misleading prices, zero accountability, and shameless treatment of loyal customers.
I tried to purchase an item listed at 8,000 AED. At checkout, I was charged 10,500 AED. When I complained, they admitted it was a “technical error” — in other words, false advertising — but still refused to honor the price. Instead, I was told “sorry” and left 2,000 AED out of pocket. The item continued to be displayed at the lower price on their website even after I flagged it.
When I asked to cancel, I was told the item was non-refundable. The other product I wanted — which was still advertised as available — was suddenly “unavailable.” A total bait-and-switch.
A few days later, I found another piece listed at 8,500 AED. To avoid another scam at checkout, I confirmed with customer service first. Their representative (Mirna) admitted the same story again — “mispriced” — and said the real price was 9,500 AED. No apology beyond “sorry,” no resolution, no goodwill discount. Just another blatant price hike.
This isn’t a one-off mistake. These “errors” are thousands of dirhams off — often 20% higher at checkout — and always the customer’s problem, never theirs.
I have been a buyer since they opened, spending years with this company, and not once has management reached out or shown any decency. Instead, customers are left feeling conned.
The Luxury Closet is running on false advertising, broken systems, and zero customer respect. They have permanently lost my trust, and I will make sure other shoppers know exactly how they operate.
Great selection, great prices, and fast shipping. Will definitely buy from The Luxury Closet again. If you plan on purchasing and are based in the US, I suggest calculating the additional duties prior to purchasing. In addition to duties, additional carrier fees will be assessed. That said, I still feel like I got a great value.
Reply from The Luxury Closet
Excellent products,unbelievable prices, super super fast delivery & well packaged.AAAAA+++++
Reply from The Luxury Closet
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