The Luxury Closet Reviews 1,973

TrustScore 4 out of 5

4.2

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. They appreciate the authenticity and quality of the items, often exceeding expectations. Many highlight the efficient processing of purchases and fast delivery service. Customers value the detailed descriptions and clear photos on the website, which help them make informed decisions. The company is also praised for its trustworthy service, especially when sourcing hard-to-find pieces. Consumers have pointed out some inconsistencies with pricing, order processing and customer service. Some people mentioned unexpected duties and taxes, particularly for international shipments, and suggest calculating these costs beforehand. A few consumers have also noted issues with the accuracy of item descriptions and the need for better communication regarding order status and delivery times.

Based on these reviews

Rated 4 out of 5 stars

Unfortunately I can’t recommend this website. I have purchased a used dress for 165€ and as long as there was an information stated that its a subject to duties and tax applied, I was completely sho... See more

Company replied

Rated 4 out of 5 stars
Verified

Measure before you pack ! Purchase went very well , quality as promised as well as authenticity.The only thing that kept me from giving 5 stars rating is that the dust bag and the box in which a Dol... See more

Company replied

Rated 4 out of 5 stars
Verified

I bought a MiuMiu clutch from Luxury Closet just last week. The bag is original as suggested, and with minor wear & tear. However, there is a significant tear on the zipper which, in my opinion, sho... See more

Company replied

Rated 4 out of 5 stars
Verified

The colors of the items in the image looks darker than the actual colors. Appreciate if more details are provided about the handbags ex. Shoulder strap length, if it can be adjustable, extendable or... See more

Company replied

Rated 5 out of 5 stars

Exceeds expectations for quality. Amazing company. Have purchased from the Luxury Closet a number of times in the past 2 years and always look forward to future purchases. It’s wonderful to have... See more

Company replied

Rated 5 out of 5 stars
Invited

I used the “make an offer” feature and was very happy with the result. I have purchased a few items with the Luxury Closet and am always impressed with the quality of products and the entire service e... See more

Company replied

Rated 5 out of 5 stars

I’ve bought two pieces from Luxury Closet and plan to buy again. The items shipped very quickly. When I had issues with US customs, I reached out the Luxury Closet team and not only did they respond t... See more

Company replied

Rated 5 out of 5 stars

Ordered a pair of Christian Louboutin heels, and a pair of Aquazzura heels. 2 separate orders, seamless no fuss experience both times. The shoes were as advertised and in pristine condition. Shipped f... See more

Company replied

Rated 5 out of 5 stars

Great selection, great prices, and fast shipping. Will definitely buy from The Luxury Closet again. If you plan on purchasing and are based in the US, I suggest calculating the additional duties prio... See more

Company replied

Rated 5 out of 5 stars

I’m really happy with this purchase! The bag was delivered on time and exactly as described. It’s legit, great quality, and looks even better in person. The whole process was smooth, and I’ll definite... See more

Company replied

Rated 5 out of 5 stars

The Luxury Closet is simply amazing. I’ve been with them for 12 years and they never fail to impress me. It’s not just about buying and selling, it’s the wonderful people behind it that make all the d... See more

Company replied

Rated 5 out of 5 stars

Many reasons to love The Luxury Closet. Personally I have purchased 10 luxury bags from them. Each one exceeds expectations. Quality condition, fair price and even a wonderful option to make an offer... See more

Company replied

Rated 5 out of 5 stars

I bought a Jil Sander bag for 250$ paid $50 in import duties into Canada which is to be expected. Bag came as described authentic! I was surprised I thought for sure would be a fake. So yah I would sh... See more

Company replied

Rated 5 out of 5 stars

This was my first purchase with The Luxury Closet and I will definitely be back! Communication throughout purchase was quick and follow up was awesome. Item arrived in great condition and is authent... See more

Company replied

Rated 5 out of 5 stars

I encountered an issue with sending a shipment to Luxury Closet, but the problem was promptly resolved. The team was very supportive and kept following up with me to ensure a suitable solution was rea... See more

Company replied

Rated 5 out of 5 stars

I started using The Luxury Closet four years ago after moving back to Canada, when I found it difficult to source affordable, well-made clothing locally. In the past, I had done well finding designe... See more

Company replied

Rated 5 out of 5 stars

A few times I’ve found “hard to find” pieces at the Luxury Closet. The quality of their pieces is amazing. Their quality standard “good” is excellent in my experiences. They are a trustworthy... See more

Company replied

Rated 5 out of 5 stars

Found a pair designer shoes nearly half of what they were charging on other resale sites. It was shipped securely and they were authentic in great condition. I would buy from Luxury Closet again. 10/1... See more

Company replied

Rated 5 out of 5 stars

Made one purchase for a designer bracelet. Item came in exact condition as described and no flaws . It was wearable right away, very good condition . This is my only purchase with this company but i a... See more

Company replied

Rated 5 out of 5 stars

They accepted my offer. the parcel arrived quickly and very well packed. Original box and the sneakers are beautiful!

Company replied

Rated 5 out of 5 stars

Great service. They shipped very fast. I got my item in less than two weeks. They shipped from Dubai, and I am in Vancouver, Canada. The designer purse I ordered is in great condition. I wouldn’t hes... See more

Company replied

Rated 5 out of 5 stars

I have used LC a number of times. Items as described and authentic. Excellent service and quick delivery. Staff are very helpful. Highly recommend.

Company replied

Rated 5 out of 5 stars

The experience each time I other from you guys is aways top notch

Company replied

Rated 5 out of 5 stars

Great inventory! Seamless transaction! Should warn international customers that duties will need to be paid before delivery.

Company replied

Rated 5 out of 5 stars
Redirected

Good opportunity for sell and buy luxury items globally

Company replied

Rated 5 out of 5 stars
Invited

I have been happy with the efficient processing of my purchases. Any questions have been expeditiously answered thru email. My handbags have been as described on website. FYI, be prepared to recei... See more

Company replied

Rated 5 out of 5 stars
Verified

I ordered a Christian Dior necklace via Luxury Closet. It arrived withim days, beautifully packaged in their own packaging ( it was a 2003 efitiom so the original package wasn't available). The i... See more

Company replied

Rated 3 out of 5 stars

I just ordered the bag speedy 30 they deliver earlier on the day and the bag they deliver is speed25 I got dissapointed and contacted them they are friendly and nice but when I ask when are they goin... See more

Company replied

Rated 3 out of 5 stars
Verified

The products so far or quite nice and the seliing process goes quite smoothly but the delivery and follow up is not the best. My first order (bag) arrived incomplete and it seems the missing par... See more

Company replied

Rated 4 out of 5 stars
Verified

I have found your service for pick up from office is really good. However when you want to book from outside UAE and wants to make on line payment its Sucks as out side UAE credit cards and bank tran... See more

Company replied

Rated 4 out of 5 stars
Invited

The selection is very good and am happy with all the bags I receive. However the duties that I have to pay are incredibly high (50-60%) so I end up purchasing not very expensive bags although my heart... See more

Company replied

Rated 5 out of 5 stars
Verified

Very smooth process. The bag arrived in less than 24 hours and it was exactly as I expected it from the picture and the accurate description bThe only comment is that there were a few marks that could... See more

Company replied

Rated 4 out of 5 stars
Verified

Luxurycloset is a fun place to shop as you can find amazing deals on fantastic brands. I check it often. Authenticity is guaranteed and customer service is excellent. My only observation would be to i... See more

Company replied

Rated 3 out of 5 stars
Verified

the outfit wasnt my size bcoz of the bust area ...the problem with ur sizes details it only mention different country sizes but it doesnt give details of the paticular size detail like in other online... See more

Company replied

Rated 5 out of 5 stars

Everything is just perfect. I left a 3 star comment before because of reading mean comments before but now I am super happy. Of course I needed to pay 60 euros duty import tax (23 percent VAT in... See more

Company replied

Rated 4 out of 5 stars
Verified

Not happy with the customer care services. Apologies sincerely but when I send an email to get support on pending payments or further reduction request or a follow up on my item, i receive a "panado... See more

Rated 4 out of 5 stars
Verified

I always have happy shopping experience with luxury closet. I found it on the top preloved E-shopping in UAE. Previously with free shipping I found LC providing unique and edgy service. charging AED... See more

Company replied

Rated 5 out of 5 stars

Just received my 1st purchase from The Luxury Closet online shop. FYI, I live in Hong Kong. The shopping experience on their website was excellent, item descriptions & photos were clear. Orderin... See more

Company replied

Rated 3 out of 5 stars
Verified

Please keep up the SALE section pinned at all times in your site. Items did not sell for 3 months should be revised and reduced by 25% further at least. Remove kids section. It's boring When you... See more

Company replied

Rated 3 out of 5 stars
Verified

The items were in good condition and as expected, but the delivery took a few weeks which was unexplainable. A customer service lady called to say it would be delayed but she never followed up until i... See more

Company replied

Rated 3 out of 5 stars
Verified

Delivery was quick and item authentic. The only downside is I had to return my item because the picture did not match the product (different shoe model). Customer service was very helpful though and a... See more

Company replied

Rated 3 out of 5 stars
Verified

Service is easy however pick up is a let down. You get to the office, everyone does their best to ignore your existence at reception then your treated to a series of up and down looks and hand wave ge... See more

Company replied

Rated 3 out of 5 stars
Verified

With regards to selling - Luxury closet margin + administration fees are too high over each items. Payment to seller for sold items not accurate. Pending for months. With regards of buying - items r... See more

Company replied

Rated 5 out of 5 stars
Verified

Luxury closet is truly the best luxury second hand store in the UAE! The costumer care, the products, the accurate pictures were all making me giving this review. Im also selling some items there and... See more

Company replied

Rated 5 out of 5 stars
Invited

Well detailed explanation of the item, I liked that accessories like the original dust bag or card is there or no.. this is very important... But the selling process is very slw, better to send a lin... See more

Company replied

Rated 3 out of 5 stars
Verified

Honestly, I love The Luxury Closet. It's my go-to place for online lux shopping. I've been purchasing for more than a year now and I've never had problem until recently: like item is different as adve... See more

Company replied

Rated 5 out of 5 stars

I recently purchased a pre-loved Y2k Givenchy shoulder bag. The company assured me that their bags are authentic, which made me feel comfortable purchasing this designer piece. They also rep... See more

Company replied

We perform checks on reviews


Company details

  1. Shopping & Fashion

Information provided by various external sources

TheLuxuryCloset.com is a fast growing online market platform that buys, sells, and consigns personal luxury goods, at a discounted price. The Luxury team maintains brand and item integrity with the assurance of authenticity. TheLuxuryCloset.com is the first of its kind in the GCC region in terms of size, market reach and scalability. All items can be shipped worldwide, with cash on delivery available in the UAE. For more information please visit www.theluxurycloset.com.

Free returns within the GCC-region

The Luxury Closet offers you 100% satisfaction on purchasing from our site

The Luxury Closet offers you 100% satisfaction on purchasing from our site
This is why we offer a generous 3 day return policy. If you are not satisfied with the item when you receive it, we will offer you your money back. Please see below for returns process and terms and conditions. Please find more information here: http://theluxurycloset.com/site/returns

Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Great inventory

Great inventory! Seamless transaction! Should warn international customers that duties will need to be paid before delivery.

October 6, 2025
Unprompted review
The Luxury Closet logo

Reply from The Luxury Closet

Dear Jaohn,

Thank you so much for your kind words! We were absolutely delighted to hear about your experience and are so pleased that we met your expectations.

We genuinely appreciate your choice of The Luxury Closet and look forward to assisting you again soon.

Best Wishes,
TLC

Rated 1 out of 5 stars

awful awful awful

awful awful awful
never received
dhl and customer service refuse to offer me a solution
its been over a month of issues

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

I am very happy with the TLC team and…

I am very happy with the TLC team and items as well! They are the best

October 7, 2025
Unprompted review
The Luxury Closet logo

Reply from The Luxury Closet

Dear Dion,

Thank you so much for your kind words! We were absolutely delighted to hear about your experience and are so pleased that we met your expectations.

We genuinely appreciate your choice of The Luxury Closet and look forward to assisting you again soon.

Best Wishes,
TLC

Rated 5 out of 5 stars
Invited

Authentic items

Authentic items. Fast delivery. Variety of items.

July 12, 2025
The Luxury Closet logo

Reply from The Luxury Closet

Dear May,

Thank you so much for your kind words! We were absolutely delighted to hear about your experience and are so pleased that we met your expectations.

We genuinely appreciate your choice of The Luxury Closet and look forward to assisting you again soon.

Best Wishes,
TLC

Rated 5 out of 5 stars

The experience each time I other from…

The experience each time I other from you guys is aways top notch

September 22, 2025
Unprompted review
The Luxury Closet logo

Reply from The Luxury Closet

Dear Gene,

Thank you so much for your kind words! We were absolutely delighted to hear about your experience and are so pleased that we met your expectations.

We genuinely appreciate your choice of The Luxury Closet and look forward to assisting you again soon.

Best Wishes,
TLC

Rated 5 out of 5 stars
Redirected

Good purchase platform

Good opportunity for sell and buy luxury items globally

October 4, 2025
Unprompted review
The Luxury Closet logo

Reply from The Luxury Closet

Dear Zeezas,

Thank you so much for your kind words! We were absolutely delighted to hear about your experience and are so pleased that we met your expectations.

We genuinely appreciate your choice of The Luxury Closet and look forward to assisting you again soon.

Best Wishes,
TLC

Rated 5 out of 5 stars

Prompt delivery and great products

Prompt delivery
Items as described
Competitive prices
Very well recommended!

October 1, 2025
Unprompted review
The Luxury Closet logo

Reply from The Luxury Closet

Dear Fathima,

Thank you so much for your kind words! We were absolutely delighted to hear about your experience and are so pleased that we met your expectations.

We genuinely appreciate your choice of The Luxury Closet and look forward to assisting you again soon.

Best Wishes,
TLC

Rated 5 out of 5 stars

Great service, fast shipping, great product

Great service. They shipped very fast. I got my item in less than two weeks. They shipped from Dubai, and I am in Vancouver, Canada.
The designer purse I ordered is in great condition. I wouldn’t hesitate to purchase from them again.

September 15, 2025
Unprompted review
The Luxury Closet logo

Reply from The Luxury Closet

Dear Bistra,

Thank you so much for your kind words! We were absolutely delighted to hear about your experience and are so pleased that we met your expectations.

We genuinely appreciate your choice of The Luxury Closet and look forward to assisting you again soon.

Best Wishes,
TLC

Rated 5 out of 5 stars

Excellent

They accepted my offer. the parcel arrived quickly and very well packed. Original box and the sneakers are beautiful!

September 29, 2025
Unprompted review
The Luxury Closet logo

Reply from The Luxury Closet

Dear Victoria,

Thank you so much for your kind words! We were absolutely delighted to hear about your experience and are so pleased that we met your expectations.

We genuinely appreciate your choice of The Luxury Closet and look forward to assisting you again soon.

Best Wishes,
TLC

Rated 5 out of 5 stars

The Best Luxury Platform and the Kindest Team

The Luxury Closet is simply amazing. I’ve been with them for 12 years and they never fail to impress me. It’s not just about buying and selling, it’s the wonderful people behind it that make all the difference. The team is always so kind, helpful, and friendly, and I always feel well taken care of. Big thanks to Harsh, Tatsiana, Yasmin, Morad... you’ve been such a wonderful support all these years. And sorry if I forgot to mention someone.. every one of you has made TLC feel more like friends I can trust than just a platform. Truly the best!

September 26, 2025
Unprompted review
The Luxury Closet logo

Reply from The Luxury Closet

Dear Mira,

Thank you so much for your kind words! We were absolutely delighted to hear about your experience and are so pleased that we met your expectations.

We genuinely appreciate your choice of The Luxury Closet and look forward to assisting you again soon.

Best Wishes,
TLC

Rated 5 out of 5 stars

I’m really happy with this purchase!

I’m really happy with this purchase! The bag was delivered on time and exactly as described. It’s legit, great quality, and looks even better in person. The whole process was smooth, and I’ll definitely shop here again. Highly recommend!

September 23, 2025
Unprompted review
The Luxury Closet logo

Reply from The Luxury Closet

Dear Natasha,

Thank you so much for your kind words! We were absolutely delighted to hear about your experience and are so pleased that we met your expectations.

We genuinely appreciate your choice of The Luxury Closet and look forward to assisting you again soon.

Best Wishes,
TLC

Rated 5 out of 5 stars

GREAT!

Everything was great! Shipping was FAST even coming from across the world!! Love the purse, great quality!!

September 15, 2025
Unprompted review
The Luxury Closet logo

Reply from The Luxury Closet

Dear Customer,

Thank you so much for your kind words! We were absolutely delighted to hear about your experience and are so pleased that we met your expectations.

We genuinely appreciate your choice of The Luxury Closet and look forward to assisting you again soon.

Best Wishes,
TLC

Rated 5 out of 5 stars
Invited
The Luxury Closet logo

Reply from The Luxury Closet

Dear Customer,

Thank you so much for your kind words! We were absolutely delighted to hear about your experience and are so pleased that we met your expectations.

We genuinely appreciate your choice of The Luxury Closet and look forward to assisting you again soon.

Best Wishes,
TLC

Rated 1 out of 5 stars
Invited

Horrivle experience and customer…

Horrivle experience and customer service!
Bought slides for 250 USD.
UPS supposed to deliver them. They contacted me before the delivery to request the commercial invouce as apparently TLC did not sent it with the order.
And this is where the problems started. Days after days, after days I was assured by the TLC customer service that they will provide UPS with the docunent but UPS kept bugging me they are missing this information.
After all the invoice was provided and UPS attempted to deliver my 250$ slides but to my shock, they wanted me to pay 340$ upon delivery. I checked and the customs dutues/tarrifs, whatsoever would be no more than 10% of the value which would be 25 USD. There is no way any taxes, fees are more than the item itself! I contacted again the TLC customer service and told them this, to which they started telling me that customs duties are my respinsibility. Yes, i agree, but for 10% of tge value, not 150% of the value of the item.
Again they started assuring me day after day that this will be taken care of. Well, it wasn't and I told UPS that I refuse to accept the item and they need to return it to the sender.
I contacted multiple times, the luxury closet to ask them when will they issue my refund as already 1.5 MONTHS after placing the order has passed and they told me they won't refund me until they receive the item back?! How exactly this is my fault that they haven't received it yet if the item was never even in my possession??
2 months after i placed the order, I finally filed a dispute with my financial institution regarding the refund and thanks to that, ai received all my money back. Other wise, I am sure, up to this date they would assure me of bull*hit and I wouldn't be refunded!! Beware of the Luxury closetvif you don't want to be on my place and waste your nerves and money!

August 28, 2025
The Luxury Closet logo

Reply from The Luxury Closet

Dear Ava,

Thank you for your feedback!

We do not charge or profit from customs duties and fees; this amount is determined entirely by your country's government.

We fully acknowledge that the amount requested by the courier partner was incorrect and excessive. We regret that this error occurred on their end.

We confirm your full refund has been processed for this order. We have passed on strong feedback to the courier partner regarding the handling of this shipment to prevent similar issues in the future.

Best Wishes,
TLC

Rated 1 out of 5 stars

Fake Chanel Sneakers

I would reccomend not purchasing from this store!!!
I spent over $1400 on a pair of Chanel sneakers and they looked off when they arrived. The stitching was off, there are visible glue marks and the Chanel stamped on the sole has very obvious imperfections. I had the shoes authenticated and returnd a result as 'Fake'. I sent this certificate to The Luxury Closet who then replied trying to tell me that the item is in fact authentic, despite the issues. To the untrained eye you can clearly see issues.. so how this made this passed their in house 'trained' authenticators is beyond me. Do yourself a favour and DO NOT BUY

September 19, 2025
Unprompted review
The Luxury Closet logo

Reply from The Luxury Closet

Dear Daniella,

Thank you for your feedback. We understand your concern and sincerely regret that your recent purchase did not meet your expectations.

We stand by the 100% authenticity of all our items. However, your satisfaction is paramount, and we are currently in discussion with you and actively working to resolve this matter to ensure you have an exceptional experience.

Best Wishes,
TLC

Rated 1 out of 5 stars

2000 AED stolen by luxury closet …

The Luxury Closet has become a complete disaster of a company — misleading prices, zero accountability, and shameless treatment of loyal customers.

I tried to purchase an item listed at 8,000 AED. At checkout, I was charged 10,500 AED. When I complained, they admitted it was a “technical error” — in other words, false advertising — but still refused to honor the price. Instead, I was told “sorry” and left 2,000 AED out of pocket. The item continued to be displayed at the lower price on their website even after I flagged it.

When I asked to cancel, I was told the item was non-refundable. The other product I wanted — which was still advertised as available — was suddenly “unavailable.” A total bait-and-switch.

A few days later, I found another piece listed at 8,500 AED. To avoid another scam at checkout, I confirmed with customer service first. Their representative (Mirna) admitted the same story again — “mispriced” — and said the real price was 9,500 AED. No apology beyond “sorry,” no resolution, no goodwill discount. Just another blatant price hike.

This isn’t a one-off mistake. These “errors” are thousands of dirhams off — often 20% higher at checkout — and always the customer’s problem, never theirs.

I have been a buyer since they opened, spending years with this company, and not once has management reached out or shown any decency. Instead, customers are left feeling conned.

The Luxury Closet is running on false advertising, broken systems, and zero customer respect. They have permanently lost my trust, and I will make sure other shoppers know exactly how they operate.

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great selection

Great selection, great prices, and fast shipping. Will definitely buy from The Luxury Closet again. If you plan on purchasing and are based in the US, I suggest calculating the additional duties prior to purchasing. In addition to duties, additional carrier fees will be assessed. That said, I still feel like I got a great value.

September 16, 2025
Unprompted review
The Luxury Closet logo

Reply from The Luxury Closet

Dear Mina,

Thank you so much for your kind words! We were absolutely delighted to hear about your experience and are so pleased that we met your expectations.

We genuinely appreciate your choice of The Luxury Closet and look forward to assisting you again soon.

Best Wishes,
TLC

Rated 5 out of 5 stars
Invited

Excellent products,unbelievable prices

Excellent products,unbelievable prices, super super fast delivery & well packaged.AAAAA+++++

July 15, 2025
The Luxury Closet logo

Reply from The Luxury Closet

Dear Nene,

Thank you so much for your kind words! We were absolutely delighted to hear about your experience and are so pleased that we met your expectations.

We genuinely appreciate your choice of The Luxury Closet and look forward to assisting you again soon.

Best Wishes,
TLC

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look