Hi, ​ Thank you for taking the time to leave your feedback on your experience. I am sorry to hear that there were issues with the payment and you did not receive your item, this is something that should not have happened.  I would like to resolve this and assist you further so that a resolution can be offered. Could you please e-mail customercare@monicavinader.com adding my name Andreea in the subject? I look forward to hearing from you. Wish you a lovely weekend! Kind regards, Andreea The MV team ​ ​