Used a gift card to order online. They took the money and then said we can't process my order. So I had no product but they had £140 of my money. And still have £140 of my money! 6 days later. Tried calling but no help. Emailed complaints and head office complaints but 6 says later still no response. Truly awful and ruined my child's birthday. If I took something of yours and gave you nothing in return it's called theft and I'd be arrested. The other way around it seems you're allowed to do it.