Admin fee/booking fee being hidden is…
Admin fee/booking fee being hidden is really a bit old fashioned these days
If it's always going to be there then just build it in the price rather than adding £4.99.
If it wasn't for the fact that I booked last minute I would have gone elsewhere
Reply from Direct Ferries
Dear Customer,
thank you for taking the time to give us your feedback .
Our service allows you to check the best route, time and price for your journey and stay up to date with all the latest ferry offers. So that we can continue to invest in our technology and customer service we charge a small service fee on bookings. This ensures that you can always find the right ferry at the right price for you.
If you have any further questions or concerns, please do not hesitate to contact us directly.
Kind regards.
Agata | Direct Ferries.