Dear customer,

Thank you for your feedback.

We understand your concern about booking fees and appreciate the opportunity to explain our approach. Our service is designed to help you find the best routes, times, and prices for your journey while keeping you informed of the latest ferry offers. To support ongoing investment in our technology and customer service, we charge a small service fee on bookings. This helps us ensure that you always find the right ferry at the best possible price.

The booking fee is calculated based on the total booking price and is displayed at the final step of the booking process, after all details have been added. We make sure this fee is clearly displayed online before you finalize any payment to maintain transparency.

We understand that booking fees can be a concern, and we strive to make this information as clear as possible during the booking process. If you have any further questions or need assistance, please feel free to reach out.

Thank you for your understanding, and we hope to serve you again in the future.