corp2jonesa

Although I didn't mind, I was asked to carry the top half of my cooker (the eye-level grill) from the delivery vehicle. I didn't mind this, but, you won't get a five-review with that practice.
The drivers didn't take any of the packaging from the grill half of the cooker; I had paid for the packaging to be taken away, so, I'm not sure if this is normal.
Overall, not bad, but could be better.

I spoke with an AO representative on 7/10/2025 and can confirm the response was professional, courteous and extremely helpful. Thank you, I have added a star to my review in response.

I used the NHS Register with a G.P. surgery service to change my surgery to one called Caerleon Surgery. I received a text message informing me that I had been registered with Parkfield Medical Centre; this is unacceptable and yet another example of how the N.H.S. treats people like numbers. The sooner the N.H.S. is defunded, the better.

I have recently taken a policy out with Marshmallow and need to find out the date of my Direct Debit. I have tried contacting Marshmallow through the 'Live Chat' as recommended; this is clearly a Chatbot. It hasn't answered my question and there isn't a way to proceed past the point that the Chatbot has taken me to. There is a phone number, so, at the moment I do not know the date of my direct debit, or, even if it has been set up.
A very poor start, I am unlikely to renew!

I went in Vision Express in Wolverhampton at 11:22 to-day. I waited at the reception counter and four more Customers joined behind me. I waited for 5mins to have someone acknowledge me, however, despite there being several staff in the shop, not one recognised that there were several people waiting (this included the Manager, who I recognised from a previous visit).

This is not to say that the staff weren't busy, all staff were with Customers, but, how hard is it to say, 'Sorry, we're busy, but, someone will be with you shortly'. This may seem a small thing, but it has a big impact; it acknowledges that the person waiting is valued as a person and recognises that they have been inconvenienced; simply ignoring Customers who are waiting, shows that the business doesn't have any respect for their Customer Base. It is also simple, good manners. When did we become so impolite in this country? Incidentally, should the staff be interested, I was the Customer who announced 'I shall come back when someone wants to serve me', my apologies, that was an untruth, I shan't return.

To those businesses who think that good Customer Service isn't worth investing in (and there seems to be an increasing number of that mentality), I have a simple message: remember Woolworth's?

I took my car for a service at the Millfields Branch of EuroFit. The team there were courteous and kept me informed of what was happening with my car at all times.
However, there is one thing they did that proves the quality of their work and why I do not hesitate to recommend them. At a previous service, at a main dealer, my car was left with an oil stain on the cylinder head; when I checked my engine after the service to-day, the stain was gone. I wasn't expecting that.
Thank you to the team at the Millfields branch of Eurofit and I have no hesitation in saying that my experience there better than my experience at a main dealership.

The packing on Morrison's products, including pre-packed meats and fish pie is impossible to open. I have complained about this previously using Morrison's online system, however, Morrison's are not interested unless you can provide details such as 'Order Numbers'/'Batch Numbers' etc. (I might be wrong on specifics, but, am correct on the general points); Morrison's seem to miss the point that the packing is destroyed when attempting to open it. I have just attempted to open a packet of chicken roll, the lip that is intended to open the packet tore off and my hand broke through the remaining packing, destroying the meat.

I would like to advise Morrison's that having easier to open packaging would increase their Customer base and help fulfill their obligations under the Equality Act.

Please make your packaging accessible.

I took my car to Evans Halshaw Ford Wolverhampton on Saturday 1/6/2024 for an M.O.T.; I had to call Evans Halshaw later that day, as they didn't call me, and was informed that my car had failed the M.O.T.; I agreed to leave my car there until 3/6/2024.
On 3/6/2024, I received a text message and e-mail from Evans Halshaw quoting fro work on the car in excess of £1000, some jobs listed included jobs that were supposed to have been complete by Evans Halshaw at a service in April 2024. When I spoke with someone at Evans Halshaw, I was informed that the M.O.T. hadn't been completed.
I took my car to another garage to-day (4/6/2024) and the car passed. I have tried to keep this factual, I leave it to others to draw conclusions.

I received my latest water bill from Severn Trent yesterday; this represented an increase of 72% from £23 to £44 (barring a few pence). I called the Customer Service number and discovered that Customer Services is outsourced; this created a language barrier (to be clear, I am sure the person I spoke with was willing to be perfectly helpful, but, we didn't understand each other). My initial telephone call ended when the operative hung up on me. I called back and informed the operative that I wanted to my a formal complaint and asked for the procedure. I was fobbed off with the answer that they had to inform their manager to investigate; I couldn't see any reference to the complaints' procedure on Severn Trent's website and have resorted to writing a letter.
Give that Severn Trent is effectively a monopoly, I would expect a higher level of customer service; I would also like an explanation as to why my bill has increased so much; I certainly haven't increased my usage by 72% and the service from Severn Trent certainly hasn't improved. Until these questions are answered, I can only assume that Severn Trent is taking advantage of its privileged position and profiteering. God speed the time when water services are re-nationalised!

The first thing I would ask people to consider is why do Impact Futures not respond to reviews?

There a couple of things that people need to know before considering whether to work for this company, as they don't tell you until it is too late.

When you resign from the company they with-hold £500 from your final salary payment and make you responsible for returning the I.C.T. equipment (every other company I have worked for arranges pick-up and sends a courier label); you are not reimbursed the cost of returning the equipment.

The equipment is then checked and an amount of that £500 is used to repair any damage to the equipment (it seems not to occur to Impact Futures that the damage could have happened whilst in transit). You are informed of the amount that is to be withheld, but not the justification for the costing.

I just think people should be aware of this information, as I wasn't when I started working for the company.

My review relates to Home Serve Repairs trading as Emmiera Group; if this is the wrong company, please accept my apologies.
I received an armchair on 11/11/23; there was a fault on the chair when it was delivered and the suppler contacted Emmiera Group to repair the fault.
I have had to wait 11 days for the earliest appointment and received a text message and e-mail to-day confirming the appointment and giving a timeslot of 08:00-18:00, basically, they'll be with me at some point to-morrow.
I have two points to make:
* 11 days is far to long to wait to use a brand new chair that costs in the reason of £1000,
* Do Emmiera Group not understand that the purpose of Customer Service is that the service provider services the Customer, not that the Customer is there to fit in with the service provider. Do you not think that your Customers have jobs? Do you not think that your Customers have commitments or priorities? I wonder if your chief officer (whatever their job title is), would accept this level of Customer Service is providers they use? Or, would they protest by withholding their custom.
If you are not able to be responsive to people's needs, might I suggest employing more technicians?

I have thought carefully about leaving this review, but, I have decided that there may be some benefit in relating my experience with S.C.S.
I ordered a settee and armchair from S.C.S. in September and it was delivered on 11/11/2023; the crew were very professional, however, the reclining part of the chair would not close, so, the crew said they report it to the Head Office and a technician would be sent to repair the chair. I also received telephone call from the office on the same day to inform me that a technician would visit in 5-6 days; I was happy to accept that, it wasn't perfect, but, little in life is.
On Monday, 13/11/2023, I received a text message and e-mail from the sub-contracted technical company inviting me to book an appointment; the earliest appointment was for 23/11/2023 and that wasn't suitable as neither my wife nor I were available, the next appointment was for 27/11/2023. Let me recap, after waiting for two months to have my chair delivered, S.C.S. (or their sub-contractor) wanted me to wait up to a further two weeks to be able to use the chair; all the time leaving a Health and Safety hazard in my home.
I called the S.C.S. office, who contacted the sub-contractor and confirmed the dates that were available. With this in mind, and bearing in mind that S.C.S. are in breach of contract, I informed S.C.S. (on 13/11/23) that I no longer wanted the chair and the person I spoke with informed me that they would arrange a 'Refund and Uplift'.
I spoke with an S.C.S. representative yesterday (15/11/2023) who informed that the chair would need to be repaired before it was uplifted; I accepted this (though not gladly) and the representative informed me that they would call me back yesterday, but didn't.
I called S.C.S. to-day and the representative confirmed that the chair needed to be repaired before it was uplifted, and that an appointment had been arranged for 23/11/2023; THE ORIGINAL DATE THAT WASN'T CONVENIENT! This was done without my knowledge or consent. The representative contacted the sub-contractor and an appointment has been arranged for 22/11/2023. My concern is that S.C.S. will now say, as we've repaired the chair, why not keep it? Let me be clear, I am sorry I ever got involved with S.C.S. and want to be free of them as soon as possible.
Let me say, everyone I have had contact with at S.C.S. has been perfectly nice and polite, but, I could hardly call them competent.

I bought a Canon 3650S printer to-day and attempted to connect the printer as per the instruction; this is supposed to a wireless printer, so, I tried to connect it wirelessly; the screenshots to not match the instructions, so, I do not know how this is supposed to be achieved. I tried to call the 'Tech Support' but they hung up on me. Get you act to-gether, or get out of the game Canon.

I took out a subscription with Norton in November 2022; this came with various deals and so was very cheap (from memory £10 approx. but I may be wrong). After three months the service stopped working, it wasn't worth the hassle of cancelling at the time, but, I did leave a note to cancel my subscription in November 2023 and cut my loses.
Imagine my surprise when I received an e-mail from Norton to-day (October 2023) informing me that my subscription had been renewed and the payment (which had increased) had already left my account.
I do have a few auto-renewal subscriptions (including the government's D.B.S. subscription service) and usually notice is given of payments being take. Although it was comparatively easy (at least by to-day's low standards) to cancel a refund, it may still take upto 10 working days for my money to be returned to me (while is could have been earning interest). Norton, you have lost good will with me and I will not consider your products in the future.

I have recently had a bad experience with a telecommunications provider which led to me needing a new internet service urgently.
I have been a customer of Three for a long time (since 2008), though in the past I had mainly used Three for dongles; I saw on their web-site that they now did home broadband.
I called their number and, to my surprise, was able to speak with a human being with relevant ease. I didn't have all the information needed to hand and their agent supported me to find alternative methods of meeting the required standards.
Finally, an order was placed and I received the router within 24 hours.
As a final piece of good news, the device needed time for the sim to activate, I didn't realise this a called Customer Services; I'll be honest, I was a little frustrated after my experience with the other provider, however, the agent I spoke with was patience and professionalism personified; he was understanding of my frustration and dealt with my concern.
I am now in receipt of an internet service that was easy to arrange and set up.
Thank you, Three

After incorrectly disconnecting me on 11/10/2023 (following an admin error), I was informed by a TalkTalk 'chatbot' that this would be resolved within 48hrs. When it wasn't resolved, I contacted them by telephone on 14th October and had to be sneaky to actually get to speak to a human being; I had to tell a computer that I wanted to terminate my contract with TalkTalk in order to speak with a real person (this wasn't dishonest, by the way; I rue the day I ever heard of the company and will not renew when my contract expires). After four hours of being passed from pillar to post, being hung up on and calling back, I was assured that the matter would be resolved to-day, 15th October. It is now 15:30 and the matter hasn't been resolved. I tried to call TalkTalk on the telephone, in order to seek an assurance that the resolution would happen, and, apparently, their offices are closed (it's funny how they're open if you're purchasing a product); even the annoying 'chat bot' function has disappeared from their website.

In my professional life I am an Apprenticeship Trainer and have taught the Customer Service apprenticeship; might I suggest that everyone, from the C.E.O. down, at TalkTalk enrol on such an apprenticeship forthwith? I can refer some reputable training providers.

I recently joined TalkTalk from another service provider because their price was very competitive, however, I have since learnt they can afford to be cheaper because they have poor customer service.
After joining, I was informed that I would be given a upgrade which would require engineers to enter my home. I called TalkTalk to find out more about the upgrade and was automatically given a date for an engineer to visit, at no point was my permission asked.
I have since cancelled the appointment, however, continue to receive messages about the appointment. I have tried to call TalkTalk and actually speak with someone, but, this seems to be nigh on impossible; however, they expect you to be at their beck and call whenever they want to contact you.
I hope someone will read this, will realise the value of actually speaking with someone and, more than anything, cancel my appointment.

I have been using this service since December 2022 (approx.) and initially this worked well; however, recently the website has not been automatically recording transactions and payments have been refused.
The reason for the refusal is quite interesting, the company says that the benefits may only be used by members, which is fine as far as it goes; however, I have a hobby with my nephew and frequently buy him presents from Ebay. I have the presents delivered to his address with the recipient stated as his mother, as I am often out for work.
The company either do not understand that the address for delivery does not represent the person who shall have the benefit of the article, or, they do not want to understand.
Ultimately, after reeling you in, the company seems to want to find any excuse not to pay out. I wonder if it is coincidence that their service appeals to people on lower incomes who are less likely to be able to afford legal representation, as I am sure they would fall foul of contract law.

I have been a Customer of Bewiser for car insurance for two years. In both of the last two years my premium has been in the range of £600-£700; I haven't had any accidents or any events that should cause my premium to increase.
My insurance is due for renewal and I have recently received my quote for the following 12months and this has increased to £2,200 (approx.). When I queried this Bewiser said that they weren't able to use the same company as in previous years, so, this had increased my premium.
I am not suggesting any untoward practice, but, I have found another company that has quoted me a similar price to the one I have been paying.

I visited Argos in Bilston to-day to collect an order. After collected my order which included a bracelet; as is common with Argos this bracelet was in a plastic bag, so, I went to the Jewelry Counter to buy a gift box. I stood there for approximately 10 minutes and was completely ignored by the staff; I accept that this was a busy period, however, no one even acknowledged I was there (e.g. simply saying, someone will be with you soon; you know, simple politeness). Eventually I left and went to the local market and bought a gift box from a stall there.

I have two points for Argos:

* Why do people in shops not want to make sales anymore? I am not saying they are against making sales, just that they don't want to make the effort to make the sale (this is underpinned by the Argos business model, which puts all the effort onto the buyer). This is the worst kind of Customer Service, not bad exactly, but, completely uninterested. You employ people who are time-servers, not, Customer Focussed.

* I am giving this review because there seems to be no other way to make a complaint. Your 'Chatbot' does not accept feedback without a order number; this does not relate to an order, rather Customer Service. The same is true for your telephone lines. Argos needs to be aware that we are living through changing times and businesses of any size can go the wall (remember Woolworth's?); businesses that survive tend to be ones that are Customer Focussed and, ultimately, MAKE SALES!

I have just seen the reply from Argos and wish to make the following points:

1) I am not on Facebook nor Twitter and do not wish to join those sites for the convenience of Argos (why, in to-day's world with so many mediums of communication, do so many people not want to simply talk?),

2) I am not presenting Argos with a 'problem' to 'fix'; I have already bought a gift box from an alternative seller who actually wanted to make the sale. I would like (and I realise this is unlikely) Argos to simply improve their Customer Service. If you would like advice on how to do this, please contact me, but, do not ask me to use social media sites.

I have use Just Eat and have generally been happy with the service it provides.
I placed an order to-day; after entering my payment detail, I noticed that a 50p service charge had been added, I stress, THIS WAS ADDED AFTER I HAD ENTERED MY PAYMENT DETAILS; I did not have a chance to change my mind.

I then attempted to contact Just Eat directly to complain, however, Just Eat have changed their complaints system; it used to be fairly straight forward to complain about Just Eat through an e-mail address, however, this has now changed. If you wish to complain, you have to click on a help button and you are then directed to prepopulated questions, if your complaint doesn't match the prepopulated questions, then it is hard cheese (Paypal do the same thing as well; it is not good enough and inexcusable with the plethora of communication methods available now). There is a telephone number available on the internet, however, this takes you through to a pre-recorded message, with no way to contact them directly.

I find this way of working underhand; Customers should be told the correct price before entering payment.

At one time, Just Eat were unique on the market, however, Just Eat are now just one of many, they should remember this if they want to keep their Customers!