I visited Argos in Bilston to-day to collect an order. After collected my order which included a bracelet; as is common with Argos this bracelet was in a plastic bag, so, I went to the Jewelry Counter to buy a gift box. I stood there for approximately 10 minutes and was completely ignored by the staff; I accept that this was a busy period, however, no one even acknowledged I was there (e.g. simply saying, someone will be with you soon; you know, simple politeness). Eventually I left and went to the local market and bought a gift box from a stall there.

I have two points for Argos:

* Why do people in shops not want to make sales anymore? I am not saying they are against making sales, just that they don't want to make the effort to make the sale (this is underpinned by the Argos business model, which puts all the effort onto the buyer). This is the worst kind of Customer Service, not bad exactly, but, completely uninterested. You employ people who are time-servers, not, Customer Focussed.

* I am giving this review because there seems to be no other way to make a complaint. Your 'Chatbot' does not accept feedback without a order number; this does not relate to an order, rather Customer Service. The same is true for your telephone lines. Argos needs to be aware that we are living through changing times and businesses of any size can go the wall (remember Woolworth's?); businesses that survive tend to be ones that are Customer Focussed and, ultimately, MAKE SALES!

I have just seen the reply from Argos and wish to make the following points:

1) I am not on Facebook nor Twitter and do not wish to join those sites for the convenience of Argos (why, in to-day's world with so many mediums of communication, do so many people not want to simply talk?),

2) I am not presenting Argos with a 'problem' to 'fix'; I have already bought a gift box from an alternative seller who actually wanted to make the sale. I would like (and I realise this is unlikely) Argos to simply improve their Customer Service. If you would like advice on how to do this, please contact me, but, do not ask me to use social media sites.