I have use Just Eat and have generally been happy with the service it provides.
I placed an order to-day; after entering my payment detail, I noticed that a 50p service charge had been added, I stress, THIS WAS ADDED AFTER I HAD ENTERED MY PAYMENT DETAILS; I did not have a chance to change my mind.

I then attempted to contact Just Eat directly to complain, however, Just Eat have changed their complaints system; it used to be fairly straight forward to complain about Just Eat through an e-mail address, however, this has now changed. If you wish to complain, you have to click on a help button and you are then directed to prepopulated questions, if your complaint doesn't match the prepopulated questions, then it is hard cheese (Paypal do the same thing as well; it is not good enough and inexcusable with the plethora of communication methods available now). There is a telephone number available on the internet, however, this takes you through to a pre-recorded message, with no way to contact them directly.

I find this way of working underhand; Customers should be told the correct price before entering payment.

At one time, Just Eat were unique on the market, however, Just Eat are now just one of many, they should remember this if they want to keep their Customers!