Marshmallow Reviews 36,671

I like the insurance company and the app that I use to manage everything. But during auto renewal the quote was high. I contacted Danni through the support chat and they were able to reduce my quote b... See more

The person from the support team member called Kelsey. She was very supportive and provided all the necessary information and solved all my problems she was very good at what she was doing thank you a... See more

I waited for hours, and it actually paid off in the end. Apollo was extremely helpful plus the other agent who transferred me to him. Very good customer service indeed.

I needed to help with my renewal insurance and discount price, and Barbie was very helpful with that questions. Thanks a lot Barbie 👍

The insurance price is a bit high — probably normal for the first time, but I wouldn’t continue as the renewal only went down by £1. It would be much better if Marshmallow had a phone line, as it can... See more

🌟🌟🌟🌟🌟 Exceptional Service from Moira! Truly Outstanding! I had an excellent experience with Marshmallow, all thanks to Moira. From start to finish, she was incredibly helpful, knowledgeable,... See more

It was very nice experience. I'm proud to involved with professional insurance company. All staff helpful especially Justain.He was helpful man and patient with my requests to make discount to my... See more

I’m really pleased with the experience today with marshmallow during the process of car insurance renewal. They offered me a very reasonable renewal price. The process was quick, clear, and stress-f... See more

I got a brilliant discount on my Policy. This was done by Phil. he was tolerant and consistent even with me asking for lower preminums and increased discounts, he complied and was patience with my req... See more

I’ve been with Marshmallow for just over a month now and the experience has been great so far. Signing up was really straightforward and everything was explained clearly. The app makes it easy to ma... See more

I recently received a renewal quote that wasn’t favourable, so I contacted the company via Live Chat. One of the staff members, Maple, took up my case. Before Maple stepped in, I had an open ca... See more

Zeke has been extremly helpful when I had a concerns about my renewals price. He has applied a discount which will made a huge difference in monthly repayments.

Arwen the insurance advisor helped me with renewal challenges. She was able to revise my renewal monthly charges to match the rates from competitor. She went step ahead and reiterated the inclusions i... See more

Bianca looked after me via the online chat on the app. She was extremely helpful and resolved my issue within a few minutes. Last Saturday I tried to get ahold of advisors but ended up waiting... See more

I have been using this company from last 3 years. Service is too good. Staff is polite and very friendly. Have to negotiate my renewal price every year but they actually provide you good price after e... See more

Had a very good car insurance renewal resolution done by a very good agent Kai. I was able to get a good renewal offer on my car insurance and would be continuing with marshmallow. I recommend them... See more

Customer support is one of the best Ive ever encountered. Last minute changes and other complex issues were addressed and detailed! Greatful to have found this insurance! Highly recommended... See more

Kai Thank you so much for making my day today You really has impacted my day positively Now I can have a good sleep knowing my insurance is all sorted and price is even better than before. You we... See more

Got a quote match done within 24 hours and very decent price too. Zola was super helpful and response time was great. Zola even offered me a monthly plan which I did not expect . Excellent service... See more

Just reached out to Marshmallow via chat, didnt wait much at all, Rhea was so helpful and solved my issue quite fast, thanks for great support

Great help from Valentina on the online chat , helped me sort out my yearly insurance when I entered wrong details the first time !

I am writing here experience with gwen of marshmallow staff she is very kind and nice and sort out my issue in 10min Best ever I have seen in industury

I have been with an other insurance provider for the past one year but wasn’t satisfied, then I moved to Marshmallow and was immensely impressed especially Karoi was brilliant was thoroughly impressiv... See more

I was hoping my insurance would go lower but instead it went up. Stacey explained to me better. Thanks to her, though i haven't had any claim. My insurance went up.

I have been a costumer for years for my car insurance with Marshmallow.Their costumer service has been really good especially Matthew ,he has been very helpful with my enquiries

Stacey was very helpful. she went above and beyond to help me with my query. If not stacey i would have left the company for another insurance company. Shes a super agent i must admit and you need mor... See more

Always super helpful whenever you need anything (especially Elsie). Great renewal price this year too. Happy customer. Thank you

Marshmallow is an awesome, I search to many sites but marshmallow is the cheapest. And ricky is very helpful and cooperative she helps me a lot.

I was worried about my due date. Alan guide me very thoroughly about the grace time the company allows me on my policy. Thanks Alan for superb customer service

Zak was brilliant he matched my renewals quote. Process was quick and easy he was very efficient. He provided very good customer service. Thank you Zak

It’s really easy to get insured with them especially they accept No claim bonus from the other country. Highly recommended.

Pretty happy with the policy renewal offer from Marshmallow. It was easy to talk to an agent (Matthew) and customize the policy details.

Milla from marshmallow helped me very fast response time perfect put a smile on my face today thank you

Rae helped me and guided me through out my conversation on our chat on the app and responded very well

I love the quick services they offer their client and always keeping in touch with me, made me rate them 5 star

Conversation with Alan today who helped me changed my vehicle. Very simple and straightforward. No problems.

I Have an issue with my car insurance renewal for the next year therefore started a conversation with the support team. After sometime we came to the agreement and consultant Bellamy resolved my probl... See more

Stacey helped me in my renewal policy and done a great job. I appreciate her customer service

Trust my words on this. No one can compete with Marshmallow on rates. They are simply the best. My personal experience has been wonderful throughout. Especially 'Mia' has been very helpful. Regards... See more

I presented my issue and Moira assisted me all the way through. I really appreciate her professionalism and her passion to resolve my issue as she sounded like she couldn't rest until she had given me... See more

Lexi solved my query in literally just 2 minutes, didn’t have to explain too much just explained everything in one message and then in the next minute she offered me the solution. All in all very prof... See more

How refreshing to see car insurance move into the 21st Century! Was so easy to apply for car insurance and saved £720 compared to my renewal with my previous insurer (That was after adding on a few... See more

Agent Penelope was able to understand what my grievances were as regards my insurance and she tried her best to give me the best service even more than my expectations. Though bent on following manage... See more

I had to renew my car insurance. I did it chatting with one of their agents. His name is Zeke. He was very professional, well informed, answering with patience at all my questions.Thank you Zeke for... See more

Kaori, dealing with sales was very helpful. She had weaved off my cancellation fee, after understanding my situation. I had mistakenly taken two insurance for my car and she understood this and didn’t... See more

I got really good service provided by Mr Dandelion. He did a great job. We need dedicated people like him . In customer service ​