Why don't you want to talk to me?
I have recently taken a policy out with Marshmallow and need to find out the date of my Direct Debit. I have tried contacting Marshmallow through the 'Live Chat' as recommended; this is clearly a Chatbot. It hasn't answered my question and there isn't a way to proceed past the point that the Chatbot has taken me to. There is a phone number, so, at the moment I do not know the date of my direct debit, or, even if it has been set up.
A very poor start, I am unlikely to renew!
Reply from Marshmallow
Hi Corp2jonesa,
Thank you for taking the time to share your review.
We would like to apologise for the delays you faced in getting through to one of our agents, but we are glad to see that our agent was able to help resolve your queries and hopefully improve your experience with our services. To view your payment dates and other information about your policy, you can log into your account using either our website or the app. Please see our FAQ below for more insight:
https://www.marshmallow.com/article/how-do-i-log-into-my-marshmallow-account
Please feel free to start a new Live Chat if you would like to discuss your experience further or if you have any further queries.
Best wishes,
The Marshmallow Team