Simon Cohen

Ordered a month ago and buggy not delivered. Completed the online contact form and no reply. Tried to call customer service and waited for 45 minutes but no answer. Tried to email but no reply.

Ordered a month ago and buggy not delivered. Completed the online contact form and no reply. Tried to call customer service and waited for 45 minutes but no answer. Tried to email but no reply.

Required a lot of documents to prove damage to rental vehicle, but I guess this is fair enough. Responded and settled my claim very quickly

Three weeks and still no status updates. Package appears lost but not possible to get hold of Homer

Delivery guy must have a phobia of doors!

Was tracking my delivery and it seemed the delivery guy pulled up outside my house. Was expecting the door to ring, but suddenly the driver drove off and apparently the package has been delivered.

So bizarre. It’s not with my neighbors. He didn’t ring our house. Literally outside the door, but seems got too scared to ring the bell.

Maybe Budbee should have a door ringing simulation in their hiring interviews

So many issues with my Cube racebike, mostly due to the ineptitude of the dealer in assembling the bike.

Mainly the issue is to do with the back wheel. Firstly, rear kogel lagers not tightened so was incredbly unstable. Then hub was rough. Now that this is fixed but they have missed out a washer on the casette so that this rattles.

Charged 20 Euros import charges. Think twice if ordering to Europe

While I understand delays are happening due to Corona, it does not excuse that it has taken a month and I still have not received a refund for a returned item

I am concerned that I never will and will lose my money. I would be very cautious about using this company

Absolutely awful experience. Do not use this company and their affiliates Gold Car

Booked a car to pick up at Milan airport. Booked through agent and confirmation clearly states all taxes are paid for.

They wouldn’t give us the car unless we paid for a diesel tax (didn’t request or want a diesel car)

Called the booking agent and they confirmed that no additional taxes should be paid. They asked me to pass the phone to the person at the check in desk. The person at the desk refused to take the phone saying I wasn’t a customer as the car was booked in my partners name. I passed the phone to my partner to pass to them and they said ‘I don’t take the phone of no one!’

Astounded and shocked at how rude they were!

Absolutely awful experience. Do not use this company and their affiliates Gold Car

Booked a car to pick up at Milan airport. Booked through agent and confirmation clearly states all taxes are paid for.

They wouldn’t give us the car unless we paid for a diesel tax (didn’t request or want a diesel car)

Called the booking agent and they confirmed that no additional taxes should be paid. They asked me to pass the phone to the person at the check in desk. The person at the desk refused to take the phone saying I wasn’t a customer as the car was booked in my partners name. I passed the phone to my partner to pass to them and they said ‘I don’t take the phone of no one!’

Astounded and shocked at how rude they were!

Card used fraudulently. Not possible to block card via the website. Not possible to get through to customer service. Been on hold now for 30 minutes.

Could almost understand a long hold for normal issues, but not being able to stop my credit card from being fraudulently used is unacceptable

Initially was a bit disappointed as sunglasses had some dirt and marks on them.

After writing a review, Mister Spex immediately got in touch with me to resolve the issue. I was very impressed by that and would definitely order from them again

Had to change the dates of our hotel booking. It was a non refundable booking, but contacted the hotel directly and they had absolutely no problem changing the dates. This was confirmed by email. The hotel did ask for me to get in touch with hotels.com to amend it on their system

Contacted hotels.com 10 times now and each time they fail to make the change. They are so inept at their job they can’t even get in touch with the hotel. I did it personally and it was so easy. I even gave them the contact details of the manager they need to speak to. Quite ironic for a hotels booking company to not be able to get in touch with hotels

Want to get in touch to change flight details. Tried 4 times, this final time being on hold for an hour. No one answers the phone

UPDATE:
I provided MyTrip with my booking details as they requested. They responded by saying that I need to call them and that "this case has now been closed and that you cannot reply to this email"

The whole problem is that it is impossible to call them as they do not answer the phone

I strongly advise to avoid using this company at all costs

Worst after sales support ever experienced!

Wore my picture ski pants for 3 days and they came apart down the seams.

Requested to return the pants. After many phone calls and emails finally get a response saying they will get back to me within 6-8 weeks

Three months later and several emails and phone calls, still no response. Only after contacting PayPal to open a disputed have they said to send the pants back, but to France! Although will not offer refund on a faulty product

Been trying to get hold of customer services for 3 months. Sent several emails, but no response. Call the call centre several times, but call is never answered; was on hold for 45 minutes this time.