Fraudulent and Rude - AVOID
Absolutely awful experience. Do not use this company and their affiliates Gold Car
Booked a car to pick up at Milan airport. Booked through agent and confirmation clearly states all taxes are paid for.
They wouldn’t give us the car unless we paid for a diesel tax (didn’t request or want a diesel car)
Called the booking agent and they confirmed that no additional taxes should be paid. They asked me to pass the phone to the person at the check in desk. The person at the desk refused to take the phone saying I wasn’t a customer as the car was booked in my partners name. I passed the phone to my partner to pass to them and they said ‘I don’t take the phone of no one!’
Astounded and shocked at how rude they were!
September 5, 2019
Unprompted review