Hey Simon,

Thanks for getting in touch!

We do have shipping options that cover shipping, and this would be the 'Insured Shipping' option at checkout. As you have no chosen this option, we are so sorry that we are unable to cover for the customs charges that you have incurred.

As much we do best our best to ensure no custom fees are being charged to customers, we hope you understand that do not have control over the ultimate decision made by individual country's customs. Each country's jurisdiction is different, and the ultimate decision to tax the recipient is at their discretion based on what they believe the value of the item is, despite what we declare on the parcel upon dispatch.

Regards,
Eubi Shorts