Review of mytrip.com


Rated 1 out of 5 stars

Impossible to reach customer services

Want to get in touch to change flight details. Tried 4 times, this final time being on hold for an hour. No one answers the phone

UPDATE:
I provided MyTrip with my booking details as they requested. They responded by saying that I need to call them and that "this case has now been closed and that you cannot reply to this email"

The whole problem is that it is impossible to call them as they do not answer the phone

I strongly advise to avoid using this company at all costs

May 28, 2019
Unprompted review

Reply from mytrip.com

Hello Simon,

We are sorry to hear about your frustration due to a delay in our response. Currently we are facing an unusually large number of requests and thus there might be delays.

Kindly submit a request through our online form. An agent will handle your request with possible priority.

Please provide us with your booking code in our personal request, so that we can locate your booking and assist you accordingly.

Best regards,
mytrip.com team