PW

Paul, West Yorkshire

United Kingdom

Reviews

Review of Palletways UK


Rated 2 out of 5 stars

Confusion reigns

Palletways seem to provide a bunch of delivery dates for the same pallet, and use terms like "as requested" in their communication. Requested by whom? It seems that delivery companies, in their effort to create efficiency, are coming up with all sorts of word-salads to do whatever they want, wrapped in pseudo customer friendliness. Please communicate clearly.

June 28, 2025
Unprompted review

Reply from Palletways UK

Hi, please can you amend your review to include your 11-digit consignment ID?

Thanks,
Palletways Customer Care

Review of iD Mobile


Rated 2 out of 5 stars

Hello...hello?

SIM only contract is cheap at £6, but you get what you pay for: 1. Forget being able to get a signal in city centres and large railway stations - this is a low priority contract and usually means you can't connect. 2. At regular intervals elsewhere, you will simply not be able to call or get calls, so your mobile is a part-time calling device. Today, I can't make or take calls at all and IDMobile support is constantly unavailable when trying this via the internet at home ("Try Later"..).. Good Bye.

June 25, 2025
Unprompted review

Reply from iD Mobile

Hello Paul,

We completely understand how stressful and inconvenient it is to be without your usual service, especially when you're relying on it to stay connected. We're truly sorry for the disruption you’ve experienced with calls and SMS recently. The issue is now almost resolved, and we’re seeing more and more customers getting back to normal.

If you tried to reach out yesterday, we’re also really sorry if you had trouble getting through. With a high volume of contact across social media and our phonelines, replies were delayed. We’re working hard to get back to everyone who contacted us.

Our customer support team is made up of real people and is available every day from 8am to 8pm on Facebook, X (formerly Twitter), and via live chat. While live chat may have been temporarily offline during peak demand, it should now be back up and running as normal. Our phoneline teams have also been doing their best to answer as many calls as possible.

We're keeping a close eye on the network to ensure everything’s fully back on track. If you're still having issues, restarting your phone and performing a network reset can often help.

You can find more details and live updates here: community.idmobile.co.uk/a-183/h-72269

Thanks again for bearing with us. We really do appreciate your understanding.

Keiran,
iD Mobile.

Review of Prestige


Rated 3 out of 5 stars

Earth pan 3 year service life

Fabulous performance at the start but deteriorates after 2 years of every-other-day use. Even frying an egg using olive oil leaves a skin in the pan, which after hours of soaking van be removed with your nails a brush and a fair amount of energy.

May 13, 2025
Unprompted review

Reply from Prestige

Thank you for your honest feedback, and for being a long-term user of our cookware. We’re glad to hear that the pans performed well initially, but we’re truly sorry to learn that their performance has declined over time.

While some wear over time is expected with non-stick surfaces, the level of difficulty you’re describing in cleaning the pan is certainly not what we’d consider acceptable. We’d like to look into this further and see how we can help.

Review of David Wilson Homes


Rated 1 out of 5 stars

Spectacularly lacking societal responsibility

According to Bradford Council, David Wilson are accountable for causing 2 years of preventable delays on the A65 while building (questionable quality) houses (with equally questionable environmental credentials based on cutting a hole in the fence for a 'hedgehog highway' - really??). Daily commuter delays amounted to an average 20 minutes, causing Wharfedale commuters no less than 3 working weeks waiting in roadworks next to the building site over the period in which road adjustments took place. Scandalous.

May 9, 2025
Unprompted review

Reply from David Wilson Homes

Good afternoon, Paul.
We understand your frustration with the delays and the impact it had on your commute. We are committed to working with local authorities to minimise disruption during our construction projects.

Where we are unable to locate you on our system we have instructed Trustpilot to gain further information, please do add your development and contact details to any correspondence and we will ensure your comments are passed to the correct team.
Kind regards, Charlotte.

Review of Fedex


Rated 1 out of 5 stars

FEDEX reschedule? HOW????

First contact from FEDEX says "we've got your parcel", to reschedule go to [LINK]. Nice, apart from the fact that there is no reschedule option, so, FEDEX, go right ahead wasting your energy to try and deliver tomorrow, and do the whole thing properly the day after. "You had one job" springs to mind.

April 15, 2025
Unprompted review

Review of Northernrailway


Rated 1 out of 5 stars

Wasting commuters' money

Our station regularly has 6 revenue protection officers present at the same time, on top of a manned ticket office and several ticket machines. Why create low productivity per staff member during commuting hours when the ticket dodgers are mostly found in the afternoon and evening? Ticket checks on the train are sporadic because staff 'don't want to risk any hassle' (their words), but they do like to be paid the same salary as a fully qualified teacher who faces similar occasional pushback on top of their teaching responsibilities. Northern needs to get smarter about its staff and their responsibilities.

March 19, 2025
Unprompted review

Review of Titon


Rated 2 out of 5 stars

Sales - know your products please

Sales brochure is unclear: white products pictured on a white background, description not explicit. Sales staff not sure about the products they make or market. Sales staff don't call back when promised. Sales office seems to close well ahead of the advertised opening times. I ended up with the exact opposite of what I enquired about, after 2 phone calls.

March 3, 2025
Unprompted review

Review of Evri


Rated 1 out of 5 stars

Total service collapse

Parcel has not been pickrd up for 2 days due to weather!!?? It's 3C, no wind, no rain. Update after holding the parcel for 2 days is that Evri can't deliver, can't update the tracking and can't answer the helpline. Total service collapse.

January 21, 2025
Unprompted review

Reply from Evri

Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Becky

Review of Tesco Insurance


Rated 2 out of 5 stars

50% inflation?

A 50% increase in home insurance deserves an automatic rejection without Tesco getting another chance to weasel their way into a reduced price. Integrity is to do what you said, i.e. looking after your customers. It's clear Tesco is trying it on. Rubbish!!

December 9, 2024

Review of Dale Eddison


Rated 5 out of 5 stars

Easy, clear and courteous

Dale Eddison made the process very easy. Millie provided clear and complete advice, very quickly, and this allowed the transactions to go faster than expected. Handling of the queries was great, with clear advice and no nonsense, courteous and professional responses.

November 20, 2024
Unprompted review

Reply from Dale Eddison

Thanks very much for your review Paul, it’s a pleasure to help!

Review of firstbus.co.uk


Rated 1 out of 5 stars

Less busses equals more profits

Politicians like the mayor of west yorkshire like to brag about keeping bus travel affordable but fail to address the bus companies not adhering to their contract and bus schedules. This means that the public has nowhere to go to address transport needs. First make profit by dropping service frequency and the politicians have already reaped the good news story in the papers. #facelesssociety

September 18, 2024
Unprompted review

Review of Tile


Rated 1 out of 5 stars

An ugly trojan horse

Poor product that only allows your phone to find the tile, not the other way around (I found after going through a complex set of phone set up instructions). It's a trojan horse that wants all your data including your driving style etc. Avoid!

September 13, 2024
Unprompted review

Review of Blinkist


Rated 1 out of 5 stars

Fingers in ears and eyes shut...

Blinkist have all my communication details and still refuse to reply to emails. @Blinkist, if you close your eyes, you can't see. 5 attempts made with zero reply from you other than on trustpilot for show. All to your chosen comms channel.

July 29, 2024
Unprompted review

Reply from Blinkist

Hi Paul,

We apologize for this inconvenience! Unfortunately, we don't have a way of locating a ticket via the information provided here, so please make sure you are emailing us via support@blinkist.com. If that's the case, please give us your ticket number and we'll be happy to look into this for you. All the best, Team Blinkist

Review of Manchester Airport


Rated 1 out of 5 stars

Baggage delays equals money in the bank

T2 west carpark prices are sky high. Flight today arrived at the gate 14.03 and the baggage belt started to deliver baggage at 14.50. That's £12.40 just for s41t baggage management (refund? You're having a laugh: MAN have no service contract with the plebs). The only information you can find is "pick up T2: 30 mins £6.20). No overview of charges, but very quick to warn of £100 fines. The most deliberately hostile environment in the UK to my knowledge. Tip: Stay well away from the airport until you have confirmation that your passengers have been released with luggage.

July 27, 2024
Unprompted review

Review of Ocado


Rated 1 out of 5 stars

Speedy delivery

Ocado drivers are delivering goods well above residential speed limits. Something seems wrong with the company culture if that's repeatedly accepted by management...

July 24, 2024
Unprompted review

Reply from Ocado

Hi Paul, thank you for taking the time to leave us a review. We're sorry to hear you've had to experience our drivers delivering goods well above residential speed limits. This is disappointing to hear and not what we'd expect from our drivers. Your feedback is really important and we'd like to have this logged. Can you please drop us a DM? - Jodie

Review of Blinkist


Rated 1 out of 5 stars

Who designed this pile of G?

I have a year subscription and still cannot listen to the books I choose. Have written to the company and researched for guidance to no avail. Leaving feedback and contact details ignored. Absolutely S41t service and design.

July 18, 2024
Unprompted review

Reply from Blinkist

Hi there, we apologize for this inconvenience! Unfortunately, we don't have a way of locating a ticket via the information provided here, so please make sure you are emailing us via support@blinkist.com. If that's the case, please give us your ticket number and we'll be happy to look into this for you. All the best, Team Blinkist

Review of Dropbox


Rated 1 out of 5 stars

Drop dropbox

Cross company use of dropbox tends to corrupt templates and result in efficiency loss, unless you are an IT wizz. Not user friendly. Bypass the system where possible and insist on original files sent over the internet in some other way.

July 9, 2024
Unprompted review

Review of Manchester Airport

Review of Uswitch


Rated 2 out of 5 stars

Best friends?

I only browsed to this site see if the utility market is really as broken as it seemed from the other compare websites, and suddenly I'm receiving junkmail. I never agreed explicitly with the standard mailshot culture from Uswitch, and it took a few minutes to shut it up. Less likely to come back after this approach.

June 11, 2024
Unprompted review

Reply from Uswitch

Dear Paul,

We apologise for any dissatisfaction you may have with the marketing emails you have received from us.

Please note that if you have opted in and created an account, you will receive these emails to stay informed about our upcoming deals and offers. Our aim is to provide you with all the necessary information so you can make informed decisions about our products and services.

However, if you would like to opt out of receiving these emails, you can tailor this in your account preferences. If you are having any issues, please contact us directly at customerservices@uswitch.com.

Rajaa
Customer Operations Executives

Review of Tesco Bank


Rated 2 out of 5 stars

Every increase helps

Fifty percent increase in insurance premium without ever claiming on insurance: further evidence that greedflation is still present and that companies are happy to talk about every little helps without meaning it.

December 28, 2023