Wasting commuters' money
Our station regularly has 6 revenue protection officers present at the same time, on top of a manned ticket office and several ticket machines. Why create low productivity per staff member during commuting hours when the ticket dodgers are mostly found in the afternoon and evening? Ticket checks on the train are sporadic because staff 'don't want to risk any hassle' (their words), but they do like to be paid the same salary as a fully qualified teacher who faces similar occasional pushback on top of their teaching responsibilities. Northern needs to get smarter about its staff and their responsibilities.
March 19, 2025
Unprompted review