Hello...hello?
SIM only contract is cheap at £6, but you get what you pay for: 1. Forget being able to get a signal in city centres and large railway stations - this is a low priority contract and usually means you can't connect. 2. At regular intervals elsewhere, you will simply not be able to call or get calls, so your mobile is a part-time calling device. Today, I can't make or take calls at all and IDMobile support is constantly unavailable when trying this via the internet at home ("Try Later"..).. Good Bye.
Reply from iD Mobile
Hello Paul,
We completely understand how stressful and inconvenient it is to be without your usual service, especially when you're relying on it to stay connected. We're truly sorry for the disruption you’ve experienced with calls and SMS recently. The issue is now almost resolved, and we’re seeing more and more customers getting back to normal.
If you tried to reach out yesterday, we’re also really sorry if you had trouble getting through. With a high volume of contact across social media and our phonelines, replies were delayed. We’re working hard to get back to everyone who contacted us.
Our customer support team is made up of real people and is available every day from 8am to 8pm on Facebook, X (formerly Twitter), and via live chat. While live chat may have been temporarily offline during peak demand, it should now be back up and running as normal. Our phoneline teams have also been doing their best to answer as many calls as possible.
We're keeping a close eye on the network to ensure everything’s fully back on track. If you're still having issues, restarting your phone and performing a network reset can often help.
You can find more details and live updates here: community.idmobile.co.uk/a-183/h-72269
Thanks again for bearing with us. We really do appreciate your understanding.
Keiran,
iD Mobile.