Paul, West Yorkshire

CELEBRATING OUR RELEASE FROM BT! WE SIGNED WITH BT AFTER VIRGIN’S BILLS BECAME A BIT HIGH FOR BASIC BROADBAND AND PHONE, SO EQUAL SERVICE AND BILL WOULD HAVE BEEN OK TO ENSURE COMPETITION REMAINS HEALTHY. WITHIN MONTHS IT BECAME CLEAR THAT BT CANNOT ACHIEVE ACCEPTABLE STANDARDS: SIGNAL INTERRUPTIONS EVERY FEW MINUTES, THE INTERNET SEEMS TO NEED HALF A MINUTE OR SO TO GET GOING WHEN REQUESTING A GOOGLE SEARCH, AND THE BILLS WERE WORSE THAN VIRGIN. WEEKLY PHONE CALLS, COMPLAINTS, BROADBAND CHECKS WITH INDIA AND EVEN THE DEADLOCK PROCEDURE DOESN’T HELP WHEN BT IS HIDING BEHIND THE SMALL PRINT. NEVER MADE A PERSONAL VISIT TO FIND OUT WHAT OUR REALITY LOOKED LIKE. EASILY THE WORST CUSTOMER EXPERIENCE.

Bought what seemed to be a standard colour laser printer from a good make (OKI), received promises when things went wrong; result is that we are limping along on black and white only. Not what we expected - despite very nice staff. Awaiting resolution with Printerland’s help. Promises never turned into a useful resolution. Printer now being recycled, as it never functioned properly after the first 9 months or so.

Unfortunately, the fan I purchased was a timer fan, not a PIR nor a humistat fan. Turns out that whatever fan you order of the Tornado range, you get the same product, and in my case with a mix of ill-functioning PIR and timer functions. The returns policy asks for detailed evidence of your professional installer, so if you used an electrician friend with IET Issue 17, your warranty is still void, if you manage to complete the whole delivery and returns process within 14 days, that is.. Too many hurdles, not enough quality. Nice sales staff though.

Re: Milano Alpha: Robust vertical double slim panel radiators, good finish without blemishes. Excellent packing meant that even when the boxes looked a bit dented and dirty, the radiators were still totally protected. Incidental delivery mistake was followed up immediately by very attentive staff from Bestheating.