Poor customer service
I have been a customer for many years and stayed with Admiral because the pricing was very competitive and the customer service was very good too. The customer service is now poor. You have more chance of getting through to HMRC on the phone than you have Admiral !
Reply from Admiral Insurance
Hi Peter
I am sorry to hear of the service you have received when trying to contact us. This is not the level of service we expect for our customers.
I can see you have managed to contact us. Thank you for choosing to renew with us and for taking the time to leave review. We are always at looking at ways to improve our service. If you need any further assistance with this, can you send your policy number, name and query to the email below please.
Thanks,
Sal.
ReviewFeedbackSupport@admiralgroup.co.uk