ROCK Insurance Group Reviews 19,287

Got cover easy to start with for family hol. Then my circumstances changed due to declaring having hospital treatment. I have been in hospital twice in 10 years for same condition. So I could no longe... See more

I purchased travel insurance, whilst paying I lost internet connection. The payment went through but I didn’t receive my policy. I contacted the help team after a couple of days. All was sorted straig... See more

I decided to add a couple of extra days to my holiday. But I had to cancel insurance as they were unable to amend my policy . And take out another even though I’m not travelling until August.Good cus... See more

It was easy enough to navigate doing it online, although there was one thing I wasn’t sure about so I did a live chat and they didn’t know either. I erred on the side of caution but ultimately it cost... See more

Could be better, to be honest. I had to beg and plead with them to provide me with my insurance documents by email at least twice - I don't why they didn't send them out automatically upon the purc... See more

Took travel insurance, then due to flight delay wanted to make a claim, but unable to do so as trough Website or phone (the phone number provided was not recognised) insurance policy number is not r... See more

I have used Rock for 2 years now and recently upgraded my policy to an Annual travel plan covering Europe and included cruise cover. The premium paid was very reasonable and the policy clauses, excess... See more

Easy and cheap quote however didn’t receive confirmation email or documents. Luckily I’d taken note of the reference when I completed the purchase. I rang a number to speak to someone as the online bo... See more

Policy expired 4 jan called 8th jan no cannot use old medical info you have go through the whole process. 15% discount offered did not apply to my travel insurance because I was declaring medical... See more

Expensive. Thanks for your reply. As discussed, yes it's difficult to get an accurate comparison as there are so many factors involved. I am in no way expressing dissatisfaction with the quality of... See more

EDIT... I have managed to speak with the claims team after responding to missed call and with much transferring to different departments. I am hopeful that this will be resolved soonest Still wa... See more

I have not started my holiday yet so cannot rate them on how efficient they are or will be if we should encounter any problems. My rating is purely on how well they did on the quote they gave me and... See more

Just upgraded our policy to Worldwide and spoken to the most lovely, helpful man who knew what he was on about . Got our policy changed for a great upgrade price as I’d spoken to a woman 2 days previo... See more

I an 77 years old next week, and I hate working a computer explaining my health issues to a machine! I dreaded to start but I found your site quite easy, So thank you for taking the stress out and m... See more

When i took out the insurance policies for myself and my son and granddaughter on 25 / 01 / 2024 that was fine. However when i received them, names were incorrectly spelled and a medical screening do... See more

This review is based upon Rock's handling of an insurance claim. On my last holiday our had the misfortune to have our transfer from the airport to hotel delayed by a rock slide on the main road... See more

Review based only on the purchase process. No idea about how they’d perform if you wanted to claim. Annoyingly a reminder sent to me to provide a review before I’d finished my holiday was irritating.... See more

As a customer, the overall experience to buy the cover was frictionless with intuitive tool tips to make the process seamless. Luckily we didn’t encounter a situation where we had to make a claim, so... See more

My first policy was at a great price but then the price rose by almost double 🤔 sadly I had no choice but to shop around and found it at a considerably lower price its hard to rate on experience unt... See more

Made a major mistake on first taken the insurance out, with the two names to be insured. The staff member on phoneing up was an angel and made it so easy for me to correct that mistake I had made when... See more

Exceptional value for those with pre-existing medical conditions—nearly £500 cheaper than my current insurer while maintaining the same 5-star Defaqto rating. Of course, the true test of any insurer i... See more

Basic but all the essentials covered, for a really good price, as some insurers do not offer over 70s annual cover. We bought this on-line thru Tesco Bank and would recommend any over 70s, to have a l... See more

Very easy clear website via Tesco . Very competitive quote and exceptional cover compared to other sites we visited . Hopefully renewel will be as good next year for pir travel insurance .

Will cover a multitude of countries (when you look at a cheaper alternative they don’t cover many countries but this group do! (Sri Lanka, SE Asia, etc))

Phoned to cancel my travel insurance as it was more than double what I had paid the previous year. The person I spoke to said yes I understand before he had even asked me anything. I was not even as... See more

Sorting out our medical travel cover was so easy. I was putting off doing this because my experience is it takes too long to do, but the process with Rock was fast, simple and easy. I had no cause to... See more

Well trained staff who are able to help when needed. Medical health claim was guided precisely what was needed before leaving foreign country and matters settled with in very short time

Who are you? I have no knowledge of you or record of ever interacting. So, why do you have my details? Please delete all records I apologise. I didn't recognise the name because it was not the Br... See more

Good price for a gap insurance. Competitive with easy explanation between different levels of cover. Hopefully will never have to put a claim find out the level of service they provide.

I don’t feel I can write an honest review as I haven’t been on holiday yet and haven’t needed to make a claim. The true review would happen if the travel insurance was needed, and I needed to claim. T... See more

This is based on purchase price only as I didn't have to claim. Because I'm 68 years old, my travel insurance is sky rocketing 🙄. This policy was a reasonable price and a refreshing change. I did... See more

Very easy to purchase my holiday insurance at a great price .Had no reason to get in touch so I don't know how they would have handled any incidents but it gave us peace of mind that we were covered.

I have used Rock insurance for a while. Applying for and receiving the policies always seems to work well. I have experienced no concerns and helps give me peace of mind that everything is covered. I... See more

It was time to renew our travel insurance and we decided to stick with Rock Insurance. They went through the medical screening for myself and my wife, and the quote was reasonable so we took it out

A bit disappointed that the insurance had more or less doubled on last years cost, but still value for money - maybe that was due to our age and/or the fact we had to make a claim last year

Went through a comparison site then directed to Rock group as the most competitive quotation that best suited my requirements. I found the Rock group site easy to use for final questions and when I ma... See more

Great value for money given my age and pre-existing health conditions. Easy to fill in details too. Would recommend this product to other travellers to Europe.

I have used Rock Insurance before but inadvertently via Jet2Holidays and another airline so I went direct to Rock Insurance website and booked my latest holiday insurance policy and it was so quick an... See more

All done online, looked for 5 star defaqto rating companies Rock were good value. Only first time we have used them, can only comment on service so far

We have had insurance before with your company and we have never had any problems filling the form in, it was quick and easy. Also any correspondence from yourselves was friendly and informative.

Travel insurance cover seems fair. I requested a hard copy of the pilicy and received a quick, polite email to say being actioned and when to expect it - received within estimated time, so great

An error occurred during the application that resulted in the incorrect amount being quoted and paid. Rock informed me of the issue but did not charge me the difference. I was impressed with this no n... See more

I found this company through Compare The Meerkat, whilst looking for a good deal for boiler maintanance and repairs. They have a few plans to choose from, so its was easy to pick the one that met our... See more

Used for holiday insurance…..haven’t actually been on the holiday yet. Hopefully won’t need your services but will let you know how we get on.

Booking was easy and instructions were clear. I haven’t travelled yet so don’t know how effective the Rock insurance can be but I’m hopeful.

Had a holiday cancelled by Jet2, took out the insurance 6 days ago, looked at the reviews after already having the insurance and dreaded getting through to get my refund. I was on the live chat waiti... See more

Shout out to Londiwe who was an amazing help today. I booked travel insurance through a compare website late at night and lost my email & documents. Londiwe was very patient with me and helped me b... See more

Never had to use the insurance but the price was one of the best out there for the level of cover

First class customer service via telephone call with Dali. Really sound advice, very helpful. Thank you for help and assistance. Terry