More shocking service!
Ordered bedroom furniture on 27/08. Quoted lead time was 9 weeks (29/10). On 03/08 got email saying goods will arrive in quoted lead time. Heard nothing further so we contacted them on 23/10 to confirm delivery date, was then told delivery would be end of November. We quiried this and was then told they were mistaken and delivery is end of October. On 25/10 we contacted to again confirm delivery date (as we need to get time off work etc.). Heard nothing so we contacted them on 02/11 (I.e after original date promised for delivery). Now saying delivery will be week commencing 19th Nov. This is 3-4 weeks after the original date. I get delays happen. However, if we had not contacted them we would have no idea. Their customer service is appalling.
Reply from Barker and Stonehouse
Hello Darren, Thank you for your review, please accept our apologies that the approximate due date for your order has changed. It's important to us to keep you updated on the arrival of your furniture and we're sorry that on this occasion your update wasn't received. Occasionally due to factors outside of our direct control delays can occur, we would like to assure you that we will stay in close contact with the supplier to make improvements to this date if possible. Kind Regards, Anna