I’m a victim of fraud. Only discovered when I received a letter from Nationwide. Rang up straight away and spoke with someone who accessed my account and explained the transaction. Then put me on hold whilst putting me through to fraud dept. On hold that long I had to collect my son so was in the car by the time I got through. Asked me further security questions including day of month my payment is due and the credit limit. I explained this is a card I have not used for a long time and would have to guess at those questions, could they ask me something else. Told no as randomly generated. Long and short Nationwide could now not talk to me about my account. After complaining they agreed to call me back in ten minutes. At the start of the second call I said please do not ask the same questions as I am still away from my home and do not have access to the information. Told the questions were completely random... but guess what! They were identical. Strangely enough I didn’t pass the vetting again despite offering lots on information options that would only be known by me. Told either log on and send secure message to reset or go into a branch with ID. Clearly, the branch option is very inconvenient.
Logged on and sent secure message. Rang Nationwide. They could see I have sent a secure message. I explained I was now home and could access any security information they want, and I realised which questios I got wrong, e.g. date payment due and credit limit. Now told I have to wait 48 hours and keep logging on to check when I get a message with information telling me what information I failed on! Explained I am away for the weekend, I am a victim of fraud and want to resolve the matter. They refused to help other than to tell me the account is blocked. I will have to wait.