Further to my last review. John Lewis have offered to look into why they did not install our washer dryer, only if I get my wife to contact them because the order was in her name. Alternatively, having been given the order number they could have proactively contacted her.... nah... leave it to the customer to do the chasing. That’s the idea.
Poor service, just got poorer. All that was needed was a brief apology.
Just scanning John Lewis in trust pilot it seems they must have given up trying to retrieve their reputation. Try blaming poor service on poor profits and not Brexit.