John Lewis have simply given up
Despite giving an assurance to get in touch with the order holder aka my wife, it never happened. I guess customer service only extends to when they take ones money. Not interested thereafter. No longer expect any response and will put down to not interested. The response was always going to be inadequate (after the event), and the delay has just added insult to injury.
Reply from John Lewis
Hi Darren, I’m concerned to read the comments detailed within your review. I’d like to provide the reassurance that each aspect of your journey with us, from placing your order to the aftercare provided, is extremely important to us. Please don't hesitate to contact us via Tell.us.more@johnlewis.co.uk if you'd like us to investigate your circumstances further. Thanks – Nicola.