andyluck07

Communication Gap - So, I have been using Tryg for the past 6 years, there were always back and forth but eventually we managed to come to a solution.

Yesterday, I am informed by my partner that our selvrisiko got increased to 3000dkk from zero - I have not received any notification, email, message, phonecall.

Seems that they are changing rules whenever they feel like and can do whatever without a contractual back-up which I was never informed about, is non existent and is enforced like we live in a Dictatorship and Tryg being the Dictator in this case

Anyway, tried to call their customer service - after 1 hour someone answered and then they hold up the phone.

Called again - and the guy told me that I am not profitable for them and that they had to raise the selvrisiko - but no one brought this information to my attention before, no one discussed it - they take decisions over the customer head - is like the customer rights disappeared

In this case I would like without any contractual background, from tomorrow to have the insurance for free until I decide to pay - how does that sound?

It is exactly the same you did here and you should rethink the way you communicate (currently is zero) with customers and provide transparency (as for now everything is decided without prior notice to customer, or even informing him/her ahead of you upcoming actions, especially when you do not have a legal background to do this) Haven't signed a paper where it says that after x amount of time my selvrisiko goes to x amount

This is cheating at high stakes - quite dissapointed about the New way you guys do business ....

Wish this service never existed - whoever made it missed some big details that are mostly affecting foreigners in Denmark - of course if you have a Danish passport you are good to go but if you don't wait for it - Hard to find times at borgerservice in any of the Kommune out there, had to call my bank for transactions - The one that made this system is either blind or needs to get his job done properly ....

Really strange experience ....they want to charge me 1500 for some almost invisible rim scratches that are not even mentioned in their policies. Next, the guy tells me he is selling the car the same day which means no one will actually fix those scratches - is a way to make easy money on customer's back ...Nice try -

Got the wrong car - and no one replies after a week .... incredibly slow response really mediocre customer experience ...all in all I won t take a 3rd leasing from this company ...thought they are serious but have my doubts after this experience ....

Let me tell you what these guys do - So you should learn, stay away and fight against these kind of companies so they do not even exist.

- You make 2 bookings
- Flights are cancelled by the airline company and you call Mytrip (as you booked through them)
- Mytrip says that they cannot do anything but you need to contact the airline (although MyTrip sent me the cancellation email)
- MyTrip wants 225 per booking because of a cancellation that was not made by the customer, but by the airline company
- MyTrip says they need a confirmation of the cancellation after they send you a proof from the airline company that the flight is cancelled b*****t

- MyTrip can ask for your house, key and cars in their rules as they ask for the 225 dkk but that does not mean they are entitled to rip you off by any means if it is mention in a T&C - just had it confirmed by The EU Customer Rights and the Airline Company

- You contact the airline company and seems that MyTrip Charged them more than they charged me - which means that they are providing false information, misleading and making money on everyone involved

- Lastly, it should be illegal if not already, to hire people that are from outside EU that do not know a anything about EU regulations, invent stuff that is not real and tell you Lies and facts that I do not know in which universe exist - Get people that know EU regulation and play fair

Advice from a person that will never stop fighting for unfairness and companies that think they can do anything. - DO TAKE ACTION AGAINST THEM - Sue them - get a lawyer - sort things out because if we are all passive to these behaviours and no one does anything - these kind of cases and companies will flourish and the ones that try to be transparent will disappear.


Let's clean the world we are living in from Such Companies, that want to rip the last bit of everyone of us just in the favour of making sneaky moves and more money by taking a shortcut that will never go the right way.

P.S. Let's all stay away from these companies, and take action against them - EU Customer Rights, Your Local Consumer Rights Institution, and a Lawyer

For a transparent and a fair market when buying services!

Amen!

Hi GLS,

From totally unprofessional to wasting people's time - I have sent you a complain that should have been dealt with properly - in return I get some smart ass people replying that I am not correct about the fact that my package was supposed to be sent to my address and luckily I have made some print screens before you update - Nice Try - ;) and these can go on Social media so people know who are they dealing with - sorry but you lost my trust - lying just to get it your way so that we cannot notice your flaws - unfortunately for you I have proof at hand that can confirm my package should have been delivered at my Home address yesterday - but you did not really care and enjoyed entering in a continuous disagreement without any fundamental proof - Lies Lies Lies - if that is how you do business in DK you should be ashamed as not everyone is as naive and stupid as you tend to believe ;)

Ordered a week ago - 1 week later package not even received - I rather walk myself an be faster than this service you provide - completely useless

These company should not exist - Lies. incompetency and someone should take legal action to shut these guys down....

Long waiting time, unprofessional staff, inaccurate pricing and lost time and energy for something that could have last 1 minute max ....in short I had to waste time with sarcastic employees online trying to get the price for a phone that should have had the discount applied as mentioned on the site .... this is my last interaction with an online campaign from power....and you want to make sales ....damn you need to get the right personnel and train these guys properly...with such an attitude you can move can sell stuff in a Jungle ... I have made print screens of the power chat wit the two employees that have just wasted my time ....for a phone that was supposed to have the discount applied already when adding it in the basket which did not happen....and after 2 hours I was mentioned they cannot send it ---is this a way to embarass people and waste their time ? 2 freaking hours

The most outrageous el company in terms of prices - I paid half the amount and since october they charged double - I have even been out for 14 days without using electricity and the invoice is still higher - I am shocked - I know the prices went up but it can't be 100% extra - so something seems really fishy in your business model - I will have a look at the case with a legal advisor as this is unacceptable

As a matter of fact- I decided to switch the el provider after all these astronomic figures made up without any stats nor detailed information - Ørsted was better before - do not know why I continued with Seas-Nve

I have already informed all of my friends and closed ones to start looking for a better provider - whoever needs to check for the best pricing go here guys - elpris.dk - and stop companies that rip your skin off when it comes to El

See-us-Never ;)

Most useless product, Tefal Steam DT9010 - I have got 3 steamers from tefal none of them lasted more than 9 months. Poor quality, it is not what it used to be as a brand - buy a different brand and save your time and nerves ... bye bye Tefal - lost me as a customer

Samsung Service - I will never buy anything from this company - was a big fan until this happened -

Got my TV sent with a bright pixel to their service - total unprofessionals - the guys there told me that it is a physical damage and guess what they have the report that only Samsung Sweden can see and not me as a consumer - I am suppose to believe 3 photos and a sentence of the diagnostic -

Excuse me Samsung but this is the biggest .... I have ever received - do you think you customer's are stupid or maybe you changed your niche and target other people

It is my right to know as the owner of the product the right diagnostic made - not to have these people telling me that I am not allowed to see the service report- why because it does not exist or is not true?

Never again - this is the most unprofessional customer service, zero transparency that I have ever got

I am not sure if this is a normal behaviour just for internationals or also it happened to locals.

But ....I must admit that I am quite disappointed by the experience I am having - I got a TV used - although I was promised it to be new, I was missing spare parts when I bought it, luckily I contacted Samsung and they sent them to me. 

Now I have a bright pixel - which has appeared suddenly on the screen - and I am accused of physical damage - when will you be fair in the business you do with your customers? 

Not to say that I am getting a used dryer when I was supposed to get a new one - Thank you Power - but I won't come back to you nor recommend anyone to do it until you change this ''strategy'' --- Feels really unprofessional ----No comment

Update- been contacted and they mentioned about a physical damage again - but they cannot explain - Now let me ask you a question - signs wear or usage are not the same with a damage - next you are suppose to fix a bright pixel which you did not even try - shame on this company and they say that they do not make money - Ha - as everyone is stupid to believe that

It would have been better to get the package at my door and not in the shop. But overall experience was good.

I have made a booking for 9 of january 2016 and after I added all the information I accidentally hit "enter" and there it was all the information seemed to e confirmed in the right way except the date. I realized right after before receiving their confirmation mail, I even have the proof of the time and phone number of when I call the company and they told me that I can only change the date for an extra fee. This is really uncomfortable for the customer since it was an error and I called right away to solve the issue, but they told me that everything is registered, that is not true, I used to work in this industry an it takes some time until the data is tranfered. So of course if they wanted to deliver a good service they would have collaborated and cancel my few second error reservation and proceed with the right one. This non refund policy seems illegal especially for a company that tends to offer "good service". It is like I am ordering something online and the seconds after I am forced to buy it or change it with something else for the same value.... that is insane. Maybe this is the only way they can earn some money, and of course the customer does not counts anymore once they got the money. There is no service, of curse it may be if you want to change and give them more money. This is really the most disappointing experience that I have ever got with a flight intermediary. If you want to know what good service is , is to be customer oriented first of all , and here I am not saying that you have to do what the customer says, but be more flexible and don't take every rule for granted. I mean , when I called seconds after I realized that something is wrong... I tend to believe that this change was made by your website "accidentally". Thank you for a bad service!


Just so everyone knows, the only help they gave me is "sorry" or of course get more money from me by changing the dates....which is absolutely incredibly unprofessional, why would I pay more to change the dates and pay more since I could pay again for the exact date. There is no flexibility, no nothing , be careful everything they say seems to be carved in stone, they won't change their decision because of course , why wouldn't they use some easy money? Their rules are made so that the customer can get the least service from them and flexibility. Hopefully I will make sure that none of my friends nor people that I know buy anything through them. Thanks for your "sorry", it really showed me how much you are trying to help a customer.