mitid.dk Reviews 4,403

They force users to rely on Google store or Apple store to offer their service. A service pretty much mandatory for any citizen in Denmark. Relying exclusively on 2 major US corporations notorious for misusing their customer data. I'm using murena e/OS which doesn't use google play services, and the app says my phone cannot work. Please make your service available to your users without relying on US corporations.

I'm trying to log in using Mitid, and it wants me to scan a qr code on my phone screen, with my phone camera. That's going to be a little bit difficult. There's is no was to get around it, and there is only one other option, which takes 24 hours to enable. Completely ridiculous.

If I could give one piece of advice, it would be to avoid MitID at all costs. The problem is, if you live in Denmark, you're completely trapped by this system. This has to be one of the worst-designed services on the planet. I deleted my dad's MitID app because it was so glitchy, thinking I could just reinstall it. Boy, was I wrong. You can't reactivate it from home without a current, valid passport, and his, of course, was expired. The only other option is to show up in person at a government service center.

Here's the problem: my dad just had surgery and has limited mobility, so making that trip just isn't possible for him. You literally cannot function in Denmark without this thing. Get locked out, and you're cut off from your own bank account. I also accidentally removed his MobilePay app, and now that's useless too since it needs MitID to log in. We're talking about everything - your internet bill, your phone plan - it's all locked behind this single, faulty key.

Sure, the government has a program where someone can come to your home to help, but the waitlist is weeks long. In the meantime, you're completely cut off. The Danish government shoves this awful service down your throat but offers no real support when its flaws trap you. What a complete waste of taxpayer money. It’s like the bottle return system: you’re required to do it, but the machines are always out of order, so you’re stuck. It’s a joke. One star for this junk is too generous - it deserves a big fat zero. And a word of warning to anyone outside of Denmark who thinks this sounds efficient: you have no clue what a mess you'd be getting into.

terible service, terrible app. have to visit a citizen center for a username?
awfull time consuming app that doent work and keeps my money hostage.
crashes all the time.
this is just digital trash.

Who came up with this crap??? I hope you end up in hell!!!

I wrote to Digitaliseringsstyrelsen as the app on my phone, all of sudden got stuck, wherever I started up MitID. This started to happen after the "latest" update which came in all the way back in the end of November 2024. It's been almost four months now, and not a single update has seen the day's light ever since back then.

According to the Digitaliseringsstyrelsen:

Den fejl, du beskriver, kan opstå hvis din telefons sprogindstillinger er sat til et sprog, der bruger ikke-latinske bogstaver (eksempelvis arabisk). Hvis dette er tilfældet på din telefon, skal du
ændre telefonens sprog til ét, der anvender latinske bogstaver (eksempelvis dansk eller engelsk), genstarte din telefon, hvorefter MitID vil virke igen.
Du kan frit ændre sproget tilbage til et andet, når du er færdig med at bruge MitID app'en. Denne udfordring med ikke-latinske sprog er vi bekendt med, men for nuværende er der ikke andre
løsninger end at skifte sprog.

In other words, it's probably the only app that exists in the entire world which is not able to start up when a non-italic language is the system language. And they have no hopes of even being able to fix that for the foreseeable future.

I even tried to follow their advice that unfortunately did not fix the problem. I suspect that is because not all the app names automatically changed their names back to Italic. It would require me to reset the phone and not to use any non-italic language for it to work. Which in 2025 is completely unacceptable...

truly dreadful...just like last time last year when I first tried to set it up. I live in France, have a CPR number, have family in DK and would like to access my Danish account and see e-boks mail reg. tax/pensions as I visit Copenhagen in the last week of March. My original setting up last year took weeks, literally, and then one day suddenly, I do not know why, it suddenly worked! No such luck so far this time...just the same the same palaver. Works all the way to the photo scan (final step) when "error occurred" happens...again and again...I have even cancelled the app and reinstalled it to see if it makes a difference. So here I am again, have forgotten my pincode, and it looked as if it would be easy enough to reset....but no...and am genuinely screwed as far as essential admin stuff from DK needs responding to. I have made an appointment with Borger Service (which, fortunately, is not overwhelmed with complainants this time) and I still keep hoping that I can complete this process myself.. .so I can use my Danish bank card when I go off to DK...seems so little to ask....seems like a basic human right. I have another bank as I am British-French (EU) but nothing compares to MiTD frustrations.....infuriating...

Highly Destructive App for foreigners. estimated cost of 25K Euro attempting to install as a foreigner. 5 Visits to Denmark. 300 Hours of liaison. Major factor in closing a company. 6 Month without access to banks, Skat, etc. Software developers admitted it was defective. Nobody in MITID would take responsibility.

My wife's phone was stolen and she can't reactivate MitID with her US passport. The only option is to go to Citizen Services but we don't live in Denmark anymore. Since MitID is everywhere, she can't access her bank account and taxes for last year.

I don't know why the government spend so much money on a new solution when NemID was better and had backup codes.

OK, I allowed myself to upgrade my 5 year old Samsung phone, because the sim-card reader didn't work anymore. Alas, I should've just stayed on the old phone and accepted not being able to make calls anymore... MitID's ID transfer function simply does NOT work. What the hell is wrong with you people at MitID? I wait for 60 minutes 2 f...... times because your shoddy app decides to crash and restart. Second time I get all the way to trying to scan the QR-code, but for some asinine reason the code keeps shifting, so it's impossible to scan. Then I try to just rescan my passport, which didn't work the 2 first times and then when it finally worked and the app tells me to wait for an SMS, I don't receive anything. MitID... try hiring some real programmers and fire that bunch of bozos sucking the life force out of ordinary people with their blatant lack of programming skills. GET THIS SORTED OUT NOW!!!

Crap! Utter crap!! Times out in less than one minute? WTF?!??

Normally works well but with a recent software update stopped supporting GrapheneOS, forcing people to use a system that Google has full control over.

This app is useless, it doesn't work on Samsung phones. I can't understand why a country as technilogically advanced and inclusive as Denmark can put out such an important and vital app that only 1/2 the population can use. Their "fix" is to borrow someone's iPhone! er no thanks! The whole point of MitID is to receive sensitive documents. This is appalling!

The worst of the worst. Shame on you. And now you have a monopoly on approving online activities. There is nothing but problems almost every time, Shame on you!!!

There should be petition to change mitid.dk's name to dumpsterfire.dk. Im so angry im switching back to my native language. Picture this fredag evening spirits are high sodavand and slik. Im ordering something online with my son. Then mitid.dk crashes the party and keeps crashing or failing. In the end we were both losing the will to live and had to give up. Why do we have to put up with this trash app. Mitid.dk: not even once. Every transaktion with mitid.dk takes a day from your life.. pas på.

1 star is so much for them. my wife was sleeping in nord italy in some hospital she has ALS so is verry bad,any way her mitid get blook so i call them i told them situation about my wife wich is she cant talk or move or eat noyhing nothing any way i told them story they dont wanna active it and they want her she call them? i told tghem she sick you can make video call or we can make aothorty to me they really dont care my wife sleep now for 3 months she cant see nothing what is coming to her from guvrmant or invoices nothing.
so this is my turn i was in italy visit my wife and my screen tlf is broken i bought new tlf mitid is again need to active i call them and they say we wanna ask sicret question its ok but they ask me about the birthday of my sun was in 22 i sayed 24 and they thing somthing wrong ok fine. they told me i must come to københagen komune there wher i live any way i bring my pass my driverlicens my sygsekring card it come my turn and she say one women i cant heelp you i need witness who can heelp you. but sweet heart i have my pass im standing with my body there and have driverlicens and sygsekring kort but no way they dont want to heelp eight noe 2 week im stil waiting for the sweet heart mit id to fix that broblem as i can see they really dont care ofcorse im not white skin. any way maybe i am wrong but i really dont care from now one i know what to do only sleep no work so i will tell all of them ( catch me if you can) sucks system with wrong pepole

MitID never works on my phone. It is a very frustrating system.

The app simply doesn't work.
It's a nightmare to create your mitid, and then the app is useless as you cannot confirm your identity (crash, "something went wrong").

Absolutely dreadful and useless app. Often doesn't work and very slow.
Whoever has made this should be ashamed of themselves.

this app does not work. After... 2 or 3 years in service?
Plenty of bugs.
The most frustrating is that it's impossible to scan the chip of the passport when setting up the app. I have tried this from 3 different phones (I have an old phone, my new phone, and a friend's old phone that I borrowed for some time). EVERY SINGLE TIME the chip could not be read correctly and I got an error message. What a scam. And the tax payers in Denmark are paying for this, I guess...