Communication Gap - So, I have been using Tryg for the past 6 years, there were always back and forth but eventually we managed to come to a solution.

Yesterday, I am informed by my partner that our selvrisiko got increased to 3000dkk from zero - I have not received any notification, email, message, phonecall.

Seems that they are changing rules whenever they feel like and can do whatever without a contractual back-up which I was never informed about, is non existent and is enforced like we live in a Dictatorship and Tryg being the Dictator in this case

Anyway, tried to call their customer service - after 1 hour someone answered and then they hold up the phone.

Called again - and the guy told me that I am not profitable for them and that they had to raise the selvrisiko - but no one brought this information to my attention before, no one discussed it - they take decisions over the customer head - is like the customer rights disappeared

In this case I would like without any contractual background, from tomorrow to have the insurance for free until I decide to pay - how does that sound?

It is exactly the same you did here and you should rethink the way you communicate (currently is zero) with customers and provide transparency (as for now everything is decided without prior notice to customer, or even informing him/her ahead of you upcoming actions, especially when you do not have a legal background to do this) Haven't signed a paper where it says that after x amount of time my selvrisiko goes to x amount

This is cheating at high stakes - quite dissapointed about the New way you guys do business ....