andyluck07

Worst customer service I ever had in an insurance company - being 12 years in Denmark had a few insurance companies which did follow the agreements

Aros on the other hand, they are nice to you to grab you in and when something happens no one cares and they try to cancel you being paid out in case you use the insurance - as an example my bike was stolen 3 weeks ago, then I followed the steps and should have had this fixed already, but no, their employee tried all she could to avoid the coverage although we have a signed agreement

Sorry guys this will be taken care by Nævnenes Hus - I had too much of this - and looking forward to cancel this insurance as I have never seen such ignorant people.

They charged 199dkk twice without any explanation - now I need the bank to step in to get my money back and soon a lawyer.

I wrote you an email, no reply.

Sorry guys but I want my full amount back asap or we get into a legal case here....

Was supposed to get a package and never arrived although I agreed with the driver that would be delivered the next day and then without any notification or message I find out that they cancelled it and returned it to the sender.

Sorry guys, but a bad first impression

Have a temprakon bed that has some quality issues, top mattress foam literally felt apart, and the middle mattress is not stable meaning that I can feel some arches inside are uneven.

I contacted the online customer service without luck, being told the top mattress has only 2 year warranty, but when it was bought my understanding was that it is the whole bed that has 25 years. Now for the middle mattress the warranty is a joke, although I complained about it being broken, and that I do not sleep well anymore on it, no answer back was given..... Thanks Jysk - next time maybe you are a bit more transparent in the information provided especially for items that cost over 15000dkk

Amazing delivery

Super 👌 Godt service! Tak Post Nord

Got Freeletics part of my Revolut subscription and then when trying to access it for the first time and open an account it says "Revoked code" - then I speak to Revolut and they send me to contact Freeletics and the Freeletics team is not really the most helpful customer service I dealt with saying that:

"hank you for your message.

This happens when you are no longer eligible for this benefit and this action cannot be reverted.

If you believe this is a mistake because you are eligible via your current Revolut plan, I invite you to contact Revolut directly in order to request a new valid code. Please make sure to communicate them your revoked code and that you are eligible again. They will check your eligibility and should after that give you your new code."

Made my first impression with the "quality" of customer service here .

Thanks but no thanks

Stay away from them - Once you buy a product and is deemed faulty from the manufacturing part and you are out of warranty they will try to rip you off although they recognise they made a mistake in the manufacturing process.

Having a mini 3 pro drone that can't go further than 500 meters whereas their marketing sayd 5000meters and the battery never lasts more than 12 -14 minutes - them saying 25 minutes.

So for all these unfair marketing practices and for the lack of responsibility of taking the product back and fixing it for free as it should since it was admitted that it is their fault - I am one that would never buy anything DJI related

Further more the case will be taken with the legal authorities in terms of customer rights and unfair marketing practice and this will not stop here - And I am not joking

Ordered a pointer for my project a week a go via Click and Collect in Frederiksberg - no reply about the order and no update in a week although the product was on stock

I tried the AI chat which is the most useless customer service tool I ever used - no one reaches out back from customer service as a real person

Because of you and your bad system now I need to find a pointer on the day I am presenting adding extra stress and pressure - really a dissapointment of a company that you became

Will stay away and would never again rely on your services


Sooo sooo bad!!! A total Disappointment and will share this within my network
Ordre #223418961

Bought a dress, paid 2600dkk from your shop in CPH - and received a broken dress with the strap for the belt detached from the dress..... and this was actually supposed to be a brand new dress as the sales associate confirmed but never checked the dress before selling it

Now, 5 days later no customer service reply no one helps to remedy this case online.

Maybe a case at nævnehus might make sense as there is zero quality provided overall from this brand

Den Bedste

The best general practitioner I had in Denmark in the past 12 year - Dr. Peyman! Thank you for all your help

After almost 3 years I opened several cases at the danish regulator Nævnæhus and European commission of consumer rights.

I have sent them all the proof and the lack of transparency and the lies I have received from mytrip for a refund that never happend for my cancelled flights from a company Blue Air that ceased to exist.

I hope you will get fined and they will lose this miserable business of yours as you do not seem to help people, but scam them.

Sorry but enough was enough! I think the world needs more transparency and people that actually help instead of creating more troubles - we have enough already!

Unprofessional customer service hired to fool around - no solution to be found

Please stay away, unless you have too much time

I have an unpleasant situation where I have to include the European regulator as Troostwijk sold me a car that has more damages than in the description.

There was one damage that was only found after the auction ended via carvertical because the photos you placed on troostwijk are pixelated and glossy to induce the bidder into thinking that the car has no issues on the exterior of the car.

In a normal world where law applies, the seller is responsible 100% to flag these damages, dents and scratches in photos, which you did not do and you tried a sneaky approach to hide these so the bidders can be fooled.

The seller they collaborate with are a pain in the ass and liars whom try to fool you that they are right and harass you with their emails in which they do not even listen and are not able to provide proof that would back their saying but only condemn the buyer of being wrong.

I have my right of 14 days of return , according to the rules and regulations if the item received does not match the description and photos, which clearly it does not. In this case I would like to get a full refund and have the transportation costs refunded fully by Troostwijk!

Let's follow the law and understand the consumer rights for these situations before it escalates!

So we had the craziest experience ever with any company.

To begin with:

- Spent over 3 hours to get the car, although we scheduled a time with them - who pays for the wasted time?

- They asked for money 60 euros for documents where I would actually never agreed on paying anything extra, these should be included already in the already paid invoice via troostwijkauctions.com

- Then the car has more damages than stated in the description and the photos, I have the proof already

So either I get the 60 euros refunded and the money coverage to fix all the damages that were not mentioned in the description or we go to court and ask for more damages

There will be a case opened at the European Consumer Protection next week and please expect to be notified by the regulator and expect an open case soon - this is unbelievable!!!

Guys, this is not the wild west - you need to respect what we agreed and not try to scam people who pick up the car because they are not from Netherland - lack of respect!!!

Update based on the below reply:

You never sent any email around the export pricing and never sent us a reply with our inqury on the document - we have all this information documented and we can prove it at any time

They said the car has damages generally but not described which are the damages, we can see that interior wise there are some.issues but on the exterior there are so many that are not even in the photos - probably the photos are.older. You cannot really sustain you mentioned these in the announcement as I have made a printscreen of the page of the announcement and compared all the photos you uploaded with the ones from the day we picked up the care and believe me there are way more than said.
So you are the most unbelievable unprofessinal company I ever dealt with, a bunch of youngsters playing smart and lying as everyone around them is stupid or naive. You got the wrong person to lie too
They even urged me in private to erase this review - Or what? I believe I have the freedom to do what the heck I want.

There will be justice made by the regulator, and I hope companies like this one would never exist - zero professionalism - just playing smart and imagining they said/did stuff they never did actually. Not even sure how you are legally allowed to do such thing in the EU market. Maybe no one made yet a complain, but I will make the exception.

You have so many bad reviews that I must say facts talk by themselves. Mic drop

Ordered a pair of Airpods 4 with ANC on 25th of January for 99dkk with a subscription of YouseeMobile 40, I went through the order form, confirmed with MitId and pending for an email confirmation.

On the 27th of January I contacted the customer service via chat to make sure the order went through, and I have been told to wait a few more days.

Now, after 1 week I reach out again and they informed me that they cannot find my order and that I need to order it again but this time I need to pay 899 for the headphones..... for the Yousee Mobile 40

Now, I am in a situation where everyone I contacted today had to ask a Yousee manager and that manager apparently informed the customer service to say that I can only get the Airpods with the new expensive offer which to me seems outrageous under the circumstance that I am not ordering again, I need the initial order to be fixed and applied as based on my MitId confirmation.

I think you need to fix your system for online orders - also it is not fair that I create a new order at a new price when i already made one for the initial pricing and is not my fault that your system has flaws

Incredibly disappointing experience

What was actually a great insurance company, it is deemed to be a place where one day you are called to upgrade your insurance and the other day they tell you that you are blocked because you had in the last 8 years a few claims.

Called Tryg to get a deal since I am a member of CA a-kasse and did not receive anything although I am a member for 11 years at CA. Fake marketing I guess

Next, I am being told that I cannot get a better travel.insurance, and the person on the phone said that is fine the one I have. Well let me tell you something on my time and my money I am the one deciding.

Lastly when I asked for the insurance to be updated then I got a straight no....

Wow- Thanks Tryg for your supervisor unprofessional behavior, but never in my years here I had such a rude response from any service provider in Denmark.

With this refusal I will seek a lawyer and write to ombudsmand as this is an illegal.behavior to decline an upgrade option which is a right as part of the consumer rights and part og the contract.

What is wrong with people these days, forgot to be nice....
This is unbelievable!

Jeg har fremsat en påstand om, at min opvaskemaskine larmede og indså, at problemet var med vandkanalen, der var løs og gik ud af sin oprindelige plads.

Nu kontaktede jeg Bauknecht kundeservice, da jeg har købt opvaskemaskinen og har inkluderet en 5 års garanti del af kampagnen i 2020 og nu får jeg at vide, at jeg skal betale for reservedelen, og at de kun dækker i 2 år.

Tak for ''hjælpen'' og for kvaliteten af ​​servicen til at starte en diskussion om en reservedel, der gik i stykker på grund af dårlig kvalitet af mærket, og for en reservedel, der sandsynligvis koster mindre end 3 dollars at producere.

En påmindelse om aldrig at købe produkter fra dette mærke eller anbefale det med så dårlig kundeservice og kvalitet.

Den 5.år er ogsa i Danmark ikke kun i Tyskland og i har en dårlig kunde service.

A nightmare to stay away from - ghosting and ignoring staff - bullies and really unprofessional - the worst I have experienced in my Life (No exaggeration) and I must say I did travel the world so far, but this is outrageous and a life threatening place to enter - UK authorities were contacted and hope relevant measures will be taken

1. There is mold everywhere in the acommodation
2. There is a hard smell provided by the mold that one cannot cope with when sitting indoors
3. There are side effects such as throat ache, coughing and difficulty breathing for all of us
4. I have been threatened by the property that they will call.the police because I dared to take photos and videos of the issues
5. One of the property's representatives cyber bullied me with messages on WhatsApp, totally illegally as I did not share my personal number with them

Stay away from these guys.....

1. There was mold all over the place, around the windows, walls, ceilling, inside the fridge, on the kitchen utensils
2. There was a heavy smell of mold, and one could feel the dampness strongly in the air
3. One radiator was leaking water - was told to use towels and a bowl until someone would come to fix it, no one came ever to fix that
4. Very Rude property customer service - After hours of the property representatioves not responding my inquiries on booking.com chat, I have been threatened that they will call the police because I have all this proof from the accommodation and they did not agree with the fact that I took photos and videos
5. Couch was disgusting and dirty - yellow spots all over it
6. Cyber bullying and use of my personal data by some of the Property employees, whom contacted me late at night and told me that we need to fix the situation now - I have never allowed anyone to use my phone number to contact me via whatsapp without my consent
What is worse is that me and my 3 friends ended up with some serious coughing and throat pain after staying in there for a few hours, which is still around at the time I am writing this review (3 days later)
This is a health hazard, and will open a case if this experience is deemed to have had any side effects on my lungs health.
We have left the accommodation and gave up on staying there although we had one more night - since this was quite a high risk of getting sick.
Note: We flagged this with booking.com from the 1st hour we were in the apartment, and booking tried several times to reach the property within the first 24hours without any luck

This will be escalated as such properties should be banned from renting as it does not meet the minimum health safety staying standards for the customers and impose a high risk of lung sickness due to dampness and mold.

Returned the shoes, after 2 months of calls and waiting still did not receive the amount back!

After being in contact with dancenter - still no fair resolution was found although I got a cheaper room than the one I paid for (1000dkk more expensive)

Next, I can add the additional hassle of not being able to use the airconditioning as was dripping water continuously on the wall - I can send you the photos and videos.

Then the shower drain was clogged and I had to bathe with water all over the bathroom until it was fixed.

Then the grill for which we bought a lot of meat and veggies that was never fixed and the lady from the reception was profoundly annoyed that I contacted her and every day I called her to make sure we can use it and without any luck.

In my opinion, it would be fair to receive a refund of minimum 1600dkk for all these problems.

Sorry but this is not something I can get over easily as it was a bad experience and it is something I would seek legal advice as I have the full proof at hand including videos and photos and phone calls made to the reception.