I am not sure if this is a normal behaviour just for internationals or also it happened to locals.

But ....I must admit that I am quite disappointed by the experience I am having - I got a TV used - although I was promised it to be new, I was missing spare parts when I bought it, luckily I contacted Samsung and they sent them to me. 

Now I have a bright pixel - which has appeared suddenly on the screen - and I am accused of physical damage - when will you be fair in the business you do with your customers? 

Not to say that I am getting a used dryer when I was supposed to get a new one - Thank you Power - but I won't come back to you nor recommend anyone to do it until you change this ''strategy'' --- Feels really unprofessional ----No comment

Update- been contacted and they mentioned about a physical damage again - but they cannot explain - Now let me ask you a question - signs wear or usage are not the same with a damage - next you are suppose to fix a bright pixel which you did not even try - shame on this company and they say that they do not make money - Ha - as everyone is stupid to believe that