CB

The blind we ordered, and have now fitted, is excellent. Looks great and fits perfectly. I found the ordering process to be simple and straightforward and the choice of fabrics very comprehensive.
My only complaint - and I haven’t knocked a star off - is that there was zero communication from the courier.
I have checked my junk mail too and there’s nothing from them at all.
The doorbell rang at 7.30am and we were presented with the packaged blind. It was a white van so I have absolutely no idea of the company.
This was disappointing , could have been problematic as we’d just returned from holiday, and rather lets down the otherwise highly professional service of the company.

Excellent service. Delivered really quickly.
Many thanks.

The ladies in the Cirencester branch are always lovely and very efficient. I purchased two pairs of boots in the sale and they were extremely helpful with sorting sizes for me.
We use this branch regularly and are always welcomed and assisted with a smile.

I recently switched to Outfox the Market believing I was signing up for a fixed tariff.
When the welcome email arrived I found I had been placed on a standard tariff.
I contacted the company immediately and the initial response was positive, in that they asked if I wanted to be moved to the fixed tariff.
I indicated that I did and then…. nothing.
Despite several other emails none has got back to me and I’ve jut received another email telling me that as I’m on a standard tariff my prices are going up,
Really unimpressed by all this.
Poor customer service.

Smooth collection process. Gown was fine and cap fit perfectly- although it had seen better days!
We paid to keep the cap and gown for a week after the ceremony so photos could be taken at home.
Returns were simple and without a problem.
Overall very happy.

Update: A lengthy communication from Napo but basically no reduction in cost unless I choose to reduce the amount of cover.
My thoughts?
If my dog develops a long term problem next year then I’m basically stuck with Napo as it’s difficult to move insurers when your pet has a pre-existing condition.
Therefore I’m out.
Goodness only knows by how much the premiums would rise year on year.
I’m struggling to comprehend that another reviewer stated that their dog had received a birthday card and the ingredients to make little cakes!
We certainly haven’t experienced anything like that. ( See below.)
No wonder my premiums have sky rocketed!!
I have screen shot this review in case it is taken down.

Now a request from Napo that I make it clear that we didn’t receive the card and cupcake mix because my dog’s birthday is in September and so we haven’t reached it yet.
Really that’s not the point is it.
Concentrate on keeping premiums low - not cards and cupcakes.

Original Review:
I chose Napo because of the excellent reviews and fortunately I have not needed to contact them at all this year, so I cannot comment on their customer support.
What I can comment on is the fact that my premium has risen from £428 per year to £607.
No claims.
No pre-existing conditions.
Our dog is 5 years old.
Whilst I accept that as dogs age the premium will increase, how can a rise of £179 in one year be justified?
What would the annual cost be in two or three years time?
We will move to another provider.
Not terribly impressed.

I foolishly ordered from The White Company recently despite having awful problems a few months ago.
I did read that the warehouse situation was still ongoing, but thought I’d try anyway as the delivery times stated were 5-7 days rather than the previous 3-5.
So surely, I concluded, they’ve taken the disruption into account and all will be well.
Not so.
An order I placed last Friday has still not been dispatched. Today is Wednesday.
I’m now told it’s actually 5-7 working days!
I require the order for a present this weekend.
Will it arrive? Will it not? Do I have to go out and buy a replacement?
Dreadful service again.
What on earth has happened to this company and how long does a warehouse move take?
Are they moving to another planet?

* I’m sorry but I don’t understand the response. You,‘have requested further information from me’ On what platform?
Do you want me to add information here?
Despite a phone call this morning I haven’t received any further updates from The White Company and when I last checked a few minutes ago my order was still sitting in the warehouse.

We had a really lovely stay at Harbour Walk in Padstow recently. The house is stylish and very well kitted out.
It was immaculately clean when we arrived and we were greeted with a lovely welcome hamper filled with local produce.
Living space suited our needs perfectly and the bedrooms were all comfortable and clean. The top floor bedroom with its separate lounge and tv area was great.
Harbour Walk is a hop and a skip from Padstow harbour and yet quiet and relaxing.
The location allows you to choose whether you want to eat in or dine out - and as you can imagine there’s a lot of choice locally.
I would recommend making reservations before you arrive as some of the more popular places get booked up quickly.
Tips from us would be to take note of the size of the parking spaces available. They really are only suitable for medium sized cars, but the local long stay car park is located close by, accessed via some stone steps.
Go online if you want to book a week’s permit. It’s cheaper and not available at the car park pay station.
The Perfect Stays concierge team were wonderful. Always on the end of the phone and extremely helpful. It’s an excellent service and one we really appreciated.
We’ll probably book Harbour Walk again and will definitely use Perfect Stays in the future.

Excellent customer service. Always someone at the end of the phone. The taps I bought were well priced and delivered when they said they would be.
I would definitely use this company again.

Great price and arrived the next day as promised.

Poor experience with Vodafone recently and I posted on their other Trustpilot site which seems to get a response ( albeit cut and paste) from Customer Services.
Why no responses on this page?

I had no problem with Vodafone until my contract came to an end.
I would happily have renewed, but the price they offered me was literally three times the price I could find online with other providers and considerably more than Vodafone were offering to new customers.
I tried both instore and online with no joy, and so ultimately had to leave.
Why not retain your customers and offer the online deals to them?
I know I’m not business minded, but I simply don’t understand this policy.

And the response? Not that they’ll price match to keep me as a customer. Clearly of little interest to them.
I’ve moved provider anyway. And one of the main drivers in my selection process was the quality of customer service.

I have been using Chanel makeup for years.
I really love it - but it’s in and out of stock at the moment and as a customer I feel a little taken for granted.
Most recent experience found me having to phone Chanel to see where my order was - my foundation was back in stock and I ordered immediately but it was not being dispatched.
No customer service email address worked - all messages pinged back to me.
Phone line cut me off saying there were no advisors? Excuse me?
I eventually pressed the option button to speak to someone re:fashion.
Surprise surprise. It was answered almost immediately.
Clearly consumers such as myself, who can only afford cosmetics and perfumes, are not in the same league as the wealthier clientele who purchase clothes.
To their credit the lady I spoke to was pleasant and my cosmetics order was dispatched the same day.
Just hugely disappointing that a company this big is so very difficult to contact and so disrespectful to its customers.
I love their make up, and it’s great quality, but the problems around purchasing it and then trying to communicate with customer services have left me feeling more than a little disgruntled.
Not sure if I’ll now start to look for another brand to ally myself to.
Chanel you make beautiful cosmetics - but without decent customer services you will lose your faithful.
Poor show.
I

Ordered three items intended as Christmas presents ( dog treat tins) and only two arrived.
I contacted Oakdene immediately and was initially a little concerned at the time it took for them to reply.
However, when they did respond to my message their customer service was excellent.
Missing tin was printed and dispatched immediately and I received it today.
I feel that they dealt with the mistake very professionally.
Clearly other reviewers have a different perspective, but my experience was ultimately a positive one.

Ordered two glass decorative Christmas trees at a really good price - via TidySpaces.
Absolutely wonderful buying experience.
Great communication. I was kept updated throughout and the delicate ornaments arrived in perfect condition.
Many thanks.

Awful. Just Awful.
Asked for parcel to be delivered on another day as we weren’t home.
Request acknowledged and accepted.
A couple of hours later another email saying parcel was out for delivery - despite the new delivery date being used in the email.
Customer services non-existent.
No option to talk to anyone. Nothing to help me at all.
I spent ages trying to sort this out.
Tried messaging them and they still haven’t responded to me ten hours later.
If I’d known the parcel was being sent DHL I would have requested a different courier.
Shambolic is being too kind to them.
Promise much and deliver little - literally.
Have to rely on the goodwill of neighbours to do their job.

Arrived on time and really lovely delivery chap.
No problems here.

I love shopping with Next. Great selection of products. However, one star off because I’ve found in recent months their returns process has become very slow and invariably I have to contact them for a refund.

And just when things were going swimmingly…..Ocado decide to update their app.
Every time I now go to it I have to log in, am redirected to a page asking me to download the new app. ( clearly I already have) and then I’m sent to the App. Store to open said app.
Can’t put items in the basket and then edit a delivery and automatically add these items.
Two addresses which are out of area for the South West I can no longer send food to.
Why?
Lady at call centre very helpful but more or less agreed that Ocado had made a bit of a pig’s ear of the whole venture.
I appreciate that this is just another First World problem, but why launch something that’s not thought through and alienates the very customers you’re supposed to be helping?
Does whoever designed this app. secretly work for Waitrose?

Hi Jack,
I’ve already been in contact via social media and have received several replies from you and your colleagues - mainly a repeat of what appears to be your stock response here.
Apparently nothing can be done in order for me to be able to keep sending shopping orders to family outside of the South West as we have been doing for years - other than setting up a second account with a different email address.
Er, no thanks. Way too much hassle.
I love lots about Ocado but you’re not the only online supermarket.
I think this may be goodbye!

Ironically I thought buying from Philips was a safe bet.
I was wrong.
Iron broke after 6 months.
I have had to chase at every step of the way in an attempt to get a refund - and still no money despite a promise it would be in our account last week.
They received the faulty iron weeks ago.
Appalling customer service.
I asked to speak to a manager and was told I had to wait 2-3 days for a call back.
Do not purchase from Philips if you want quality customer care.