Excellent Blind - Poor Courier Experience
The blind we ordered, and have now fitted, is excellent. Looks great and fits perfectly. I found the ordering process to be simple and straightforward and the choice of fabrics very comprehensive.
My only complaint - and I haven’t knocked a star off - is that there was zero communication from the courier.
I have checked my junk mail too and there’s nothing from them at all.
The doorbell rang at 7.30am and we were presented with the packaged blind. It was a white van so I have absolutely no idea of the company.
This was disappointing , could have been problematic as we’d just returned from holiday, and rather lets down the otherwise highly professional service of the company.
Reply from Make My Blinds
Hi Claire,
Thank you so much for your detailed and honest review.
We're delighted to read that you're pleased with your new blind — from the fit and look to the ease of ordering and the wide fabric selection. That’s exactly the experience we aim to deliver.
We’re really sorry to hear about the lack of communication from the courier. That’s certainly not the level of service we expect from our delivery partners, and we completely understand how frustrating and inconvenient that must have been — especially after returning from holiday. We’ll be passing this feedback on to the courier service to help improve future deliveries.
We truly appreciate you still giving us five stars despite the delivery hiccup, and we hope to welcome you back again soon.
Warm regards,
The Make My Blinds Team