I have been using Chanel makeup for years.
I really love it - but it’s in and out of stock at the moment and as a customer I feel a little taken for granted.
Most recent experience found me having to phone Chanel to see where my order was - my foundation was back in stock and I ordered immediately but it was not being dispatched.
No customer service email address worked - all messages pinged back to me.
Phone line cut me off saying there were no advisors? Excuse me?
I eventually pressed the option button to speak to someone re:fashion.
Surprise surprise. It was answered almost immediately.
Clearly consumers such as myself, who can only afford cosmetics and perfumes, are not in the same league as the wealthier clientele who purchase clothes.
To their credit the lady I spoke to was pleasant and my cosmetics order was dispatched the same day.
Just hugely disappointing that a company this big is so very difficult to contact and so disrespectful to its customers.
I love their make up, and it’s great quality, but the problems around purchasing it and then trying to communicate with customer services have left me feeling more than a little disgruntled.
Not sure if I’ll now start to look for another brand to ally myself to.
Chanel you make beautiful cosmetics - but without decent customer services you will lose your faithful.
Poor show.
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