Ordered three items intended as Christmas presents ( dog treat tins) and only two arrived.
I contacted Oakdene immediately and was initially a little concerned at the time it took for them to reply.
However, when they did respond to my message their customer service was excellent.
Missing tin was printed and dispatched immediately and I received it today.
I feel that they dealt with the mistake very professionally.
Clearly other reviewers have a different perspective, but my experience was ultimately a positive one.