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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the efficient and professional service provided by the staff. Many reviewers specifically mentioned the helpfulness and responsiveness of individual property managers, who are quick to address concerns and resolve issues. Consumers also value the clear and transparent communication they receive. People highlight the proactive approach to property management, with staff often going the extra mile to assist residents. The well-maintained condition of the properties is another aspect that receives positive feedback. While there are some mixed opinions regarding the staff, the overall sentiment towards the service provided is positive, with reviewers consistently praising the company's commitment to addressing problems promptly and effectively.

Based on these reviews

Rated 4 out of 5 stars
Invited

Willing to be helpful but sometimes lacking in control and checks over contractors works. A dedicated Maintenance Manager controlling/checking all contractors/suppliers and their works would be good.... See more

Company replied

Rated 4 out of 5 stars
Invited

The company has been generally helpful and almost efficient . Two of us were pleased to meet our new agent Bruce and found him to be both interested in our ongoing problems and hopeful regarding pre... See more

Company replied

Rated 4 out of 5 stars
Invited

Content with outcome, response could have been faster, quite often I get no response, on this matter it would have been useful to know what was being done and my query was being looked into

Company replied

Rated 4 out of 5 stars
Invited

Allan Lavery Property Manager very professional- Great Communication - Takes time to listen -Cares about results.

Company replied

Rated 5 out of 5 stars
Invited

Like most things in life, it is so refreshing to deal with people who clearly are very caring and civil. Marry these components to professionalism, there is no cause for complaints.

Company replied

Rated 5 out of 5 stars
Invited

I have had Speirs Gumley as the factors at my flat for 17 years now, during this time I have had numerous dealing with them, some good, some bad and some average. What I can say is since the he new pr... See more

Company replied

Rated 5 out of 5 stars
Invited

I have been dealing with Olivia Beaton over the last week re 2 problems. She has been efficient and very helpful and things have been dealt with quickly. This is a huge contrast to her predecessor. Al... See more

Company replied

Rated 5 out of 5 stars
Invited

I have always found all the staff at Speirs Gumley to be very efficient, professional and helpful. Always quick to respond to any repair requests or concerns I have had. Staff who genuinely care a... See more

Company replied

Rated 5 out of 5 stars
Invited

It is never easy to keep all residents happy all of the time but as a professional company with long standing ties in managing developments SG certainly do a good job. Any issues raised are always gi... See more

Company replied

Rated 5 out of 5 stars
Invited

I had a priority issue to deal with on behalf of my parents. I made contact with their property manager at Speirs Gumley Abby Barcley who took my query onboard and acted on it with understanding of ou... See more

Company replied

Rated 5 out of 5 stars
Invited

The property manager we have is exceptional. Her updates are clear, helpful and considered. I have the sense she cares about the property and us as customers. I recently have had to deal for a prolo... See more

Company replied

Rated 5 out of 5 stars
Invited

Property Manager Bruce McKerrow replied within a few das of my email concerning a prowler and asking to let all the residences know. He said he would look into costing fro cameras on the building and... See more

Company replied

Rated 5 out of 5 stars
Invited

Whenever I have been been required to contact staff I have found them engaging, conscientious and keen to help. It can’t be an easy job managing property, especially where owners/tenants may have conf... See more

Company replied

Rated 5 out of 5 stars
Invited

We deal directly with Allan Lavery for all issues relating to our property. Allan is professional, knowledgeable and efficient. We have faith in his opinions and recommendations. We are also impresse... See more

Company replied

Rated 5 out of 5 stars

I own a small property business and Speirs Gumley factor two of the three properties in which I own flats. Without hesitation, I can say that they consistently do an excellent job. To my annoyance, I... See more

Company replied

Rated 5 out of 5 stars
Invited

I needed information regarding current building work and historical information regarding the building conversion, from factory to flats. The factors were great. They got back to me quickly. Also th... See more

Company replied

Rated 5 out of 5 stars
Invited

All the property managers we have had have been total professionals and extremely helpful

Company replied

Rated 5 out of 5 stars
Invited

A problem arose due to a Speirs Gumley contractor assigning work to the wrong property. Our new Speirs Gumley PM, Abby Barclay personally picked up the problem, investigated it, and resolved the issue... See more

Company replied

Rated 5 out of 5 stars
Invited

On the rare occasions I have had cause to contact S&G, I have always had prompt and courteous responses. Whilst I have not always had the outcome I was seeking, the communication is robust and a solut... See more

Company replied

Rated 5 out of 5 stars
Invited

So far, our experience with Speirs Gumley has been excellent. Mandy Martin, our property manager, is highly responsive and proactive in all situations.

Company replied

Rated 5 out of 5 stars
Invited

I wanted to make you aware of the the excellent support I received recently from Kieran Archdeacon (Property Manager) for Avon Court, Motherwell. My dad is disabled and to access any vehi... See more

Company replied

Rated 5 out of 5 stars

Bruce McKerrow, our new S&G property officer, in Scapa Way block of flats in Stepps, is the most effective and conscientious officer we have worked with.

Company replied

Rated 5 out of 5 stars
Invited

Good clear communications and responsive to queries. Very happy to have had Speirs Gumley as our trusted factors during our period as property owners in Glasgow.

Company replied

Rated 5 out of 5 stars

Would rate Mandy M more than 5 stars if it would let me. She is very efficient and you can tell she cares about her residents. She is always willing to help and look for a solution that is best for al... See more

Company replied

Rated 5 out of 5 stars
Invited

Whenever I highlight an issue, with the property, Michael of Spiers and Gumley, Glasgow, gets back to me promptly to resolve the issue in a polite and efficient manner.

Company replied

Rated 5 out of 5 stars
Invited

I've always found people helpful and willing to act on any situations that have come to my notice or concern

Company replied

Rated 5 out of 5 stars
Invited

Speirs Gumley staff are all very friendly and helpful when I’ve had to contact them. Very quick to respond. If you get to speak to Abbi it’s the easiest experience, was very keen to help.

Company replied

Rated 5 out of 5 stars
Invited

Always been efficient and pleasant in my dealing with them. I live on a grounds only site and the grounds are always well maintained.

Company replied

Rated 5 out of 5 stars
Invited

Lynne responds very promptly any time I contact her. She is always positive and helpful.

Company replied

Rated 5 out of 5 stars

Great company - highly recommend them, lovely friendly hard working staff - keep up the good work

Rated 5 out of 5 stars
Verified

I have been very impressed by the quality of service of a number of Speirs Gumley personnel in recent times, and over a number of years. I deal regularly with a number of property management companies... See more

Company replied

Rated 5 out of 5 stars
Invited

Anne was very helpful when we set up our direct debit for factors fees.

Company replied

Rated 5 out of 5 stars
Invited

Problem addressed. Felt that I was listened to and dealt with professionally and efficiently.

Company replied

Rated 5 out of 5 stars
Invited

The problem reported to Speirs Gumley was dealt with in a timely manner and without unnecessary delay.

Company replied

Rated 5 out of 5 stars
Invited

Spiers Gumley is the property factor managing common repairs, maintenance and insurance for the shared parts of our tenement building. Our dedicated Property Manager, Colin Johnstone, is diligent and... See more

Company replied

Rated 5 out of 5 stars
Invited

Factoring issues overseen by Susie Robertson, their Property Manager, have been efficient and well managed. Communication excellent and transparent. Much appreciated.

Company replied

Rated 5 out of 5 stars
Invited

My recent enquiry was dealt with promptly and efficiently.. Thank you.

Company replied

Rated 5 out of 5 stars
Invited

Ive just moved to the area. I am from the Gorbals. I found Staff lovely and very helpful with Speirs Gumley Thank You

Company replied

Rated 5 out of 5 stars
Invited

Speirs Gumley's property inspector promptly arranged a discussion with myself which achieved a satisfactory resolution of my concern.

Company replied

Rated 5 out of 5 stars

I've always found Speirs Gumley really helpful, In particular the accounts team who have dealt with billing queries quickly and efficiently. The development is always well maintained. Very impressed.... See more

Company replied

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Company details

  1. Property Management Company
  2. Commercial Real Estate Inspector
  3. Real Estate Consultant

Written by the company

Speirs Gumley are Residential and Commercial Property Management Specialists with our Head Office based in Glasgow. Our modern approach is balanced with the traditional values we have forged from over 195 years of experience in the property industry. We invest in innovative technology to deliver outstanding service without losing sight of our core values. Please call 0141 332 9225 for more information.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

80 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 44% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars

So Many Bogus Reviews In 2025

I've been a client for over thirty years and until early 2025, the vast majority of Speirs Gumley reviews were negative or indeed, very negative. Strangely, more recently, most have been positive! Their service levels and the uncooperative attitude of some staff members haven't improved of late - so the obvious conclusion has to be that many of the recent reviews are bogus. Therefore one star is appropriate. It's very sad, as there are people in this company who are pleasant and work efficiently for their clients. Those bogus reviews - such an insult to them!

October 28, 2025
Unprompted review
Rated 1 out of 5 stars
Invited

Since I have owned this property

Since I have owned this property, I have watched it go down hill. The steps with broken tiles, where myself, a family member and other residents have tripped. There is no paint on the window sills, they’re relight down to bare wood. I have complained about all of the above.

October 27, 2025
Speirs Gumley logo

Reply from Speirs Gumley

Good Afternoon Maureen,

Thank you for taking the time to leave a review, we appreciate your feedback.

In relation to the steps at the front of your property, as soon as you alerted your property manager of the safety concern, a contractor was deployed to make them safe. We wrote to owners last year regarding the condition of the front steps and provided details of quotes received to repair them. Unfortunately, we did not receive funding or agreement from the owners to instruct the full repair. Due to the time of the year, external tiling work can't be done in wet weather or low temperatures so we will obtain quotes again for a full repair in Spring and provide these to owners.

We also obtained quotes for the repainting of the window sills and eternal areas of the property and provided these to all owners last year, unfortunately we received agreement from only 1 of the 8 owners, therefore we were unable to instruct this work. Your property manager is currently obtaining revised quotes for an internal and external redecoration scheme which will be sent to owners for their consideration. Again, any external painting work will not be possible until the Spring now.

If we can assist you with anything, please don't hesitate to contact our team.

Kind Regards,

Speirs Gumley

Rated 4 out of 5 stars
Invited

My inquiry was dealt with quickly …

My inquiry was dealt with very quickly in a professional friendly manner.

October 20, 2025
Speirs Gumley logo

Reply from Speirs Gumley

Hi Sheila,

Thank you for taking the time to leave us a review. We're pleased to hear you were happy with the service you received from our team.

Kind Regards,

Speirs Gumley

Rated 5 out of 5 stars
Invited

Excellent property manager

All the property managers we have had have been total professionals and extremely helpful

October 10, 2025
Speirs Gumley logo

Reply from Speirs Gumley

Hi Linda,

Thank you so much for taking the time to leave us a review. We're delighted to hear you've found our team helpful and professional.

Kind Regards,

Speirs Gumley

Rated 5 out of 5 stars
Invited

Like most things in life

Like most things in life, it is so refreshing to deal with people who clearly are very caring and civil. Marry these components to professionalism, there is no cause for complaints.

October 16, 2025
Speirs Gumley logo

Reply from Speirs Gumley

Hi Thomas,

Thank you for taking the time to leave us a review, and for such wonderful feedback. We're delighted to hear you're happy with our service.

Kind Regards,

Speirs Gumley

Rated 5 out of 5 stars
Invited

Effective customer service

It is never easy to keep all residents happy all of the time but as a professional company with long standing ties in managing developments SG certainly do a good job. Any issues raised are always given immediate attention and response provided on intended course of action.

October 15, 2025
Speirs Gumley logo

Reply from Speirs Gumley

Hi William,

Thank you for taking the time to leave us a review. We really appreciate your kind words and we're so pleased to hear that you're happy with our service and feel that we deal with any issues raised promptly.

Kind Regards,

Speirs Gumley

Rated 5 out of 5 stars
Invited

Helpful and Efficient

Whenever I highlight an issue, with the property, Michael of Spiers and Gumley, Glasgow, gets back to me promptly to resolve the issue in a polite and efficient manner.

October 10, 2025
Speirs Gumley logo

Reply from Speirs Gumley

Hi Mrs Innes,

Thank you for taking the time to leave us a review, we're delighted to hear you're happy with the service you've received from Michael, we'll be sure to pass on your kind words to him.

Kind Regards,

Speirs Gumley

Rated 5 out of 5 stars
Invited

Speirs Gumley are great

Speirs Gumley are great. Friendly and efficient

October 6, 2025
Speirs Gumley logo

Reply from Speirs Gumley

Hi Tim,

Thanks for taking the time to leave us a review, we really appreciate it and are glad to hear you're happy with our service.

Kind Regards,

Speirs Gumley

Rated 5 out of 5 stars
Invited

People make the difference.

I have had Speirs Gumley as the factors at my flat for 17 years now, during this time I have had numerous dealing with them, some good, some bad and some average. What I can say is since the he new property inspector (Allan Lavery) at the block took over, every dealing and experience has been excellent 5/5. Allan is very knowledgeable, hard working and has great customer service. I can’t thank Allan enough for all the great work he has implemented at the Block of flats at Dorset Street. Speirs Gumley, don’t let this Inspector leave, keep him at all cost as he is amazing at his job. Mark Anderson

July 20, 2025
Speirs Gumley logo

Reply from Speirs Gumley

Hi Mark,

Thanks so much for taking the time to leave us a review. We appreciate your feedback and will be sure to pass on your kind words to Allan, who will be delighted to hear them.

Kind Regards

Speirs Gumley

Rated 5 out of 5 stars
Invited

I have been dealing with Olivia Beaton…

I have been dealing with Olivia Beaton over the last week re 2 problems. She has been efficient and very helpful and things have been dealt with quickly. This is a huge contrast to her predecessor. Altogether a more professional image for Speirs Gumley.

September 16, 2025
Speirs Gumley logo

Reply from Speirs Gumley

Hi Mrs Bennett,

Thank you for taking the time to leave us a review. We appreciate your feedback and will be sure to pass on your kind words to Olivia, who will be delighted to hear them.

Kind Regards,

Speirs Gumley

Rated 5 out of 5 stars
Invited

Very resposive - Maintenance Team

So far, our experience with Speirs Gumley has been excellent. Mandy Martin, our property manager, is highly responsive and proactive in all situations.

September 19, 2025
Speirs Gumley logo

Reply from Speirs Gumley

Good afternoon,

Thank you for taking the time to leave us a review. We appreciate your feedback and will be sure to pass on your kind words to Mandy, who will be delighted to hear them.

Kind Regards,

Speirs Gumley

Rated 5 out of 5 stars
Invited

Carri is doing an excellent job looking…

Carri is doing an excellent job looking after our estate

September 9, 2025
Speirs Gumley logo

Reply from Speirs Gumley

Good Afternoon Pauline,

Thank you for taking the time to leave us a review. We're delighted to hear you're happy with the service you've received from Carri, we'll be sure to pass on your kind words to her.

Kind Regards,

Speirs Gumley

Rated 5 out of 5 stars
Invited

Great response

I had a priority issue to deal with on behalf of my parents. I made contact with their property manager at Speirs Gumley Abby Barcley who took my query onboard and acted on it with understanding of our situation. Very prompt and helpfull service which will give me the opportunity to get the required support for my parents in place without any unnecessary delay.

September 5, 2025
Speirs Gumley logo

Reply from Speirs Gumley

Good afternoon Mark,

Thank you so much for taking the time to leave us a review. We're really pleased to hear that Abby was able to help you move things forward without delay and provide the assistance needed for your parents. If there's anything else we can do to support you in the future, please don't hesitate to reach out.

Kind Regards,

Speirs Gumley

Rated 5 out of 5 stars
Invited

Factoring

Factoring issues overseen by Susie Robertson, their Property Manager, have been efficient and well managed. Communication excellent and transparent. Much appreciated.

September 12, 2025
Speirs Gumley logo

Reply from Speirs Gumley

Good morning Neil,

We're thrilled to hear that you had a positive experience with Susie and appreciated the transparency in our communication; that's exactly what we aim for. Your feedback means a lot to us, and we’re glad we could meet your expectations. Thank you for taking the time to leave us a review.

Kind Regards,

Speirs Gumley

Rated 5 out of 5 stars

Brilliant service

Brilliant service - really helped us out when we needed it.

September 10, 2025
Unprompted review
Speirs Gumley logo

Reply from Speirs Gumley

Hi David,

Thanks so much for taking the time to leave us a review, we're so pleased we've been able to help you.

Kind Regards,

Speirs Gumley

Rated 1 out of 5 stars

This company was bought by James Gibb…

This company was bought by James Gibb and is run by that company. Please note all their reviews are invited not authentic reviews sent by owners to Trust Pilot.

September 1, 2025
Unprompted review
Speirs Gumley logo

Reply from Speirs Gumley

Good Morning Mae,

Thank you for taking the time to leave us a review. Whilst many of our reviews are invited, this means it is our clients who are leaving reviews based on their own experiences of our services. Trustpilot has stringent measures in place to ensure reviews are genuine and reliable.

Kind Regards,

Speirs Gumley

Rated 4 out of 5 stars
Invited

Willing to be helpful but...

Willing to be helpful but sometimes lacking in control and checks over contractors works. A dedicated Maintenance Manager controlling/checking all contractors/suppliers and their works would be good.
This has been an ongoing problem over the years... date specified below bears no relation to my comments.

August 1, 2025
Speirs Gumley logo

Reply from Speirs Gumley

Good Morning Poppy,

Thank you for taking the time to leave a review. We appreciate your comments and will take them on board.

Kind Regards,

Speirs Gumley

Rated 1 out of 5 stars

Bogus comments are a hallmark of BOTH SpeirsGumley and JamesGibb

You can rant all you like, Speirs Gumley, but fact remains that as at February 2025, you had a Trustpilot score of 1-star and none of 2, 3, 4, or 5-stars. You had the lowest score possible. But now, September 2025, your 5-star has risen to a whopping 47%. The positive comments are very clearly BOGUS and intended to boost your TrustScore. I bet you think people who come on Trustpilot to read read comments are irredeemable dopes, don't you? Plus, one does not need to be a client of a company to be able to spot fake comments designed to bolster that company's reputation. I don't know where you got that conclusion from. You and James Gibb are constituent companies of the same umbrella company, the insidious and criminalistic STRATHSPEY CAPITAL. I have nothing further to add.

August 31, 2025
Unprompted review
Rated 5 out of 5 stars
Invited

Proactive management at a reasonable…

Proactive management at a reasonable price

August 31, 2025
Speirs Gumley logo

Reply from Speirs Gumley

Good Morning George,

Thank you for taking the time to leave a review, we're delighted to hear you find our management service proactive and are satisfied with our costs.

Kind Regards,

Speirs Gumley

Rated 5 out of 5 stars
Invited

Anne was very helpful

Anne was very helpful when we set up our direct debit for factors fees.

August 27, 2025
Speirs Gumley logo

Reply from Speirs Gumley

Good Morning Fran,

Thank you for taking the time to leave us a review. We'll pass on your kind words to Ann, who will be delighted to hear them.

Kind Regards,

Speirs Gumley

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