Maureen

Good Afternoon Maureen,

Thank you for taking the time to leave a review, we appreciate your feedback.

In relation to the steps at the front of your property, as soon as you alerted your property manager of the safety concern, a contractor was deployed to make them safe. We wrote to owners last year regarding the condition of the front steps and provided details of quotes received to repair them. Unfortunately, we did not receive funding or agreement from the owners to instruct the full repair. Due to the time of the year, external tiling work can't be done in wet weather or low temperatures so we will obtain quotes again for a full repair in Spring and provide these to owners.

We also obtained quotes for the repainting of the window sills and eternal areas of the property and provided these to all owners last year, unfortunately we received agreement from only 1 of the 8 owners, therefore we were unable to instruct this work. Your property manager is currently obtaining revised quotes for an internal and external redecoration scheme which will be sent to owners for their consideration. Again, any external painting work will not be possible until the Spring now.

If we can assist you with anything, please don't hesitate to contact our team.

Kind Regards,

Speirs Gumley

Thank you for the positive feedback! It means a lot to us.

Hi Maureen,

Thanks for sharing your experience. We're sorry to hear you're disappointed with the outcome of your case.

Your experience and feedback will help us to tackle similar issues in the future, so we thank you for your time.

If you feel that more could be done to resolve your issue at this stage, please reach out to our customer team on feedbackTP@cityfibre.com.