Servicing Stop Reviews 71,649

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. People appreciate the swiftness and ease of the service, highlighting the convenience of car pick-up and drop-off. Consumers found the staff to be friendly, polite, and helpful, with specific mentions of clear and professional communication throughout the entire process. Many reviewers were kept well-informed, with any questions answered to their satisfaction. However, some consumers expressed concerns regarding additional work recommendations, with some feeling that the costs were a bit high. A few reviewers mentioned instances of pushy upselling tactics and a lack of transparency regarding pricing. Some customers reported confusion regarding the services performed and discrepancies between the initial quote and the final bill.

Based on these reviews

Rated 4 out of 5 stars
Invited

Very convenient to have car picked up and dropped off, and very reasonably priced. As other reviewers have said, the extra work that they try get you to add on was at a considerable extra cost, but yo... See more

Company replied

Rated 4 out of 5 stars

After initially receiving an online quotation, which I paid for with my credit card, an email was sent to my inbox stating a substantially higher amount than the agreed sum. I was dissatisfied with th... See more

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Rated 4 out of 5 stars

and my car could not be returned until Monday as the garage closed at 5 pm. Luckily because of a traffic accident and a drive was unable to get home he volunteered to bring my car on the Friday on... See more

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Rated 4 out of 5 stars
Invited

Very good to have car collected and returned. Total cost not really different from that at local garage, but convenient. Engine flushed due to deposits found. Good to know 7-Year warranty should be pr... See more

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Rated 3 out of 5 stars
Invited

The guy gave clear explanation of the extra jobs to be done. The cost are fairly high when comparing with other garages so they inflate prices to fill their pockets. Beware of the hidden environme... See more

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Rated 5 out of 5 stars
Invited

Chris the customer service representative was helpful and explained in detail what additional work was required. He also talked me through each item and then the process going forward. My car was de... See more

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Rated 5 out of 5 stars
Invited

Easy and clear instructions in each stage of the process. Mechanic explained everything before taking the car in for it's service. Service agent rang and explained what parts needed replacing.

Company replied

Rated 5 out of 5 stars
Invited

Good communication, but called late in the day to say other work recommended. Brake fluid change, engine flush and special oil. The extra cost for this was over £350 on reflection I think this is a b... See more

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Rated 2 out of 5 stars

Booked and paid for MOT and service two weeks ahead. Only on day before MOT, despite chasing several times, did they phone and apologise that they could not honour the confirmed booking in the area I... See more

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Rated 5 out of 5 stars
Invited

So convenient and great communication throughout. My thanks to Marvin my service advisor who kept my fully abreast of what they had done and why. He also took the time to listen to my questions an... See more

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Rated 3 out of 5 stars
Invited

Can't say yet, they've just help reduce a Hugh bill to not quite so huge bill lol, no work done on car yet. Speed is needed so doesn't affect sons schooling too much.

Company replied

Rated 3 out of 5 stars
Invited

It is a very good idea to have your car picked up and dropped off from your locations n saving a lot of time waiting around in garages. Communication around collection and drop off could be smoother.... See more

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Rated 4 out of 5 stars
Invited

Prompt collection, friendly driver who collected my car. Was kept informed early on about MOT and Service. Sxyra charge of £29.99 for a special kind of oil on top of the service but was expecting this... See more

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Rated 4 out of 5 stars
Invited

I was really happy when I discovered Servicing Stop. It’s a grey company and collection was super convenient but the things that needed repairing on my car are more costly than in other places so that... See more

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Rated 3 out of 5 stars
Invited

I booked my service on Monday 15th Sept for Thursday 18th Sept to be collected between 08:00-10:00. I had a phone call at 09:47 on the day to confirm that someone would contact me and my car would be... See more

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Rated 3 out of 5 stars

The price is great, collection always on time HOWEVER the advisor who rings you to tell you your car has passed the MOT then proceeds to "upsell" you. I made it clear I did not want an engine flush, p... See more

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Rated 5 out of 5 stars
Invited

Friendly fast service. I booked in the day before and I had my car collected the next morning first thing. Chris from the team called me and was so helpful explaining everything in a way I could und... See more

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Rated 4 out of 5 stars
Invited

Easy to book and convenient collection. As suspected garage tried to persuade me to have alot of non urgent work completed

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Rated 5 out of 5 stars
Invited

I'm very happy with all the experience since the beginner until the end. I have been informed about all the issues about the car and advised what should be done to fix it.

Company replied

Rated 5 out of 5 stars
Invited

Its quick to book and helpful for people who dont like to waste their time waiting for the car to be fixed or checked. Someone is coming to collect the car and they drop it off when is done. Everythin... See more

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Rated 3 out of 5 stars
Invited

They were polite . However I was not given the name address and contact details of the garage who would be doing the work. I had to request that. The final bill was considerably more than I have ever... See more

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Rated 5 out of 5 stars
Invited

I received a curtesy call in a friendly atmosphere. They commented with me throughout the process and also let me know the problems with my car and the advantages and disadvantages for not repai... See more

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Rated 3 out of 5 stars
Invited

Vehicle collected on time and contact made the night before to agree collection time. However, there was confusion over what was being performed, mechanic said he only had authorisation to perform an... See more

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Rated 4 out of 5 stars
Invited

Before you go for full service, it's good to know what exactly is included into it. Check with the garage if the extras are necessary, urgent or vital. Trust the garage providing service.

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Rated 3 out of 5 stars
Invited

Quick and responsive. Quite expensive repairs after the service so in hindsight may have looked elsewhere, but can’t argue it wasn’t quick and efficient.

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Rated 5 out of 5 stars
Invited

respectfully and politely explained what was required and options to pay. Happy with the service and cost of repairs that were required and ones to consider

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Rated 5 out of 5 stars
Invited

The driver/mechanic and the agent who handled my booking were both polite and friendly. Quick to answer any calls / questions put to them. I will use them again. Saved so much time by having th... See more

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Rated 5 out of 5 stars
Invited

Great service from getting InTouch the night before the car was due to be picked up right through to the car being returned.

Company replied

Rated 5 out of 5 stars
Invited

Collection was good, very pleasant gentleman collected car. Dominic then called to explain service and some issues that were found while service and mot were being done. Very clear in issues and help... See more

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Rated 5 out of 5 stars
Invited

Quick and easy service, communication of pick up times made so no waiting around. Called to advise of any work to be carried out with clear pricing and not pushy.

Company replied

Rated 3 out of 5 stars
Invited

Pick up was much later than arranged & only happened after I had phoned to enquire what was happening. I had to search for a phone number as one wasn’t easily available.

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Rated 5 out of 5 stars
Invited

Very polite and well mannered on phone been well informed of the extra repairsto my car engine oil flush and disc brake oil

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Rated 5 out of 5 stars
Invited

Was kept informed throughout the day all questions answered professionally and definitely will be using this service from now on. Thanks

Company replied

Rated 5 out of 5 stars
Invited

Very quick service, helpful informative staff. Pick up and delivery service is a major plus too. Would recommend

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Rated 3 out of 5 stars

The most positive part was the cheerful guy that picked collected and dropped off my car. It went down hill from there with a phone call from a call centre in London advising me of expensive works th... See more

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Rated 5 out of 5 stars
Invited

Great service so far. Pick up and drop off makes life easy. Would definitely recommend.

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Rated 4 out of 5 stars
Invited

great to have the car picked up despite having waited more than expected. Efficient and prompt service.

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Rated 3 out of 5 stars
Invited

Nice guy but spoke to fast. I felt as though i was being pushed into having things done that i didn't really want.

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Rated 4 out of 5 stars
Invited

It’s a quick easy service to use. Pricing is fair, and the car is collected and returned to you.

Company replied

Rated 5 out of 5 stars
Invited

Dominic explained what needed to be done clearly and effectively.

Company replied

Rated 5 out of 5 stars
Invited

Good, friendly advice regarding the condition of my car, and the action required

Company replied

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Company details

  1. #9 of 9 best companies in Auto Repair Shop
  2. #6 of 7 best companies in Car Service

Written by the company

Servicing Stop offer car servicing and MOTs with FREE nationwide collection and delivery from your home, work or a convenient location to one of our approved Servicing Stop garages. We can service any make and model, anywhere. You can book online at servicingstop.co.uk. All parts and labour come with a 12-month guarantee as well as a stamped service book. No additional work carried out without your consent. A recent survey has confirmed Servicing Stop as being up to 60% cheaper than other car service providers. In 2009, Servicing Stop featured on the BBC television programme Dragons Den where the company directors attempted to secure additional investment into the company. Despite receiving offers from three of the Dragons (Peter Jones, James Caan and Deborah Meaden), the brothers ultimately decided to continue the development of the business independently.


Contact info

4.0

Great

TrustScore 4 out of 5

72K reviews

5-star
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1-star

Replied to 74% of negative reviews

Typically replies within 48 hours


Rated 1 out of 5 stars

⭐ 1-Star Review for Servicing Stop

⭐ 1-Star Review for Servicing Stop

I had a truly awful experience with Servicing Stop in September 2025.

I booked my car (Reg: LX63 UHN) for a full service and MOT and paid in advance. The car was collected by their partner garage (Revved Repairs, Norwich) on 19 September. It was in perfect working order when collected — I only mentioned that the gearbox felt slightly tight.

Later that day, I was suddenly told that the gearbox had failed while in their possession and that the car could no longer move into gear. Despite already knowing this, Servicing Stop still pushed me to pay for extra work, including a brake-fluid change, which made no sense given that the vehicle was not even drivable.

When I questioned this, their customer care agent was shockingly rude and aggressive. He kept pushing me to admit that the gearbox had been broken before, even though that was untrue. When I refused to accept blame for something that happened while the car was with them, he hung up the phone on me and never called back.

I later visited the garage myself, where the staff confirmed that no servicing or brake-fluid work was done — only the MOT was completed. I immediately emailed Servicing Stop on 20th, 24th, and 25th September asking for a refund, but they never replied or called me back.

In the end, I had to recover the vehicle myself and pay for repairs out of my own pocket. The whole experience was deeply frustrating — rude customer service, misleading communication, unnecessary upselling, and zero accountability.

I strongly advise others to avoid Servicing Stop. Once they take your payment, they disappear and leave you to deal with the mess.

September 19, 2025
Unprompted review
Rated 5 out of 5 stars
Invited

Good service

October 17, 2025
Servicing Stop logo

Reply from Servicing Stop

Yuxing, thank you for your feedback, we are really grateful and appreciate you taking the time to share your rating with us.

Rated 5 out of 5 stars
Invited

Easy to use

Easy to use. Good comms

October 17, 2025
Servicing Stop logo

Reply from Servicing Stop

Thank you for taking the time to share your thoughts with us Mark. 

We're glad to hear that you are happy with the service that you have received and we hope to see you booking with us again in the future :o)

Rated 5 out of 5 stars
Invited

Good service

Good efficient service

October 17, 2025
Servicing Stop logo

Reply from Servicing Stop

Sandra, thank you for providing your feedback, we are thrilled to receive such a great rating and hope that you will be back to service your vehicle with us again next year :o)

Rated 5 out of 5 stars
Invited

Great communication very professional

Great communication very professional

October 17, 2025
Servicing Stop logo

Reply from Servicing Stop

Thank you very much for your positive feedback Colin! 

Your satisfaction is our top priority and we're here to help you at any time, so please do come back and see us again if you need any further repairs or maintenance completed!

Rated 5 out of 5 stars
Invited

Super quick

Super quick. Great service!

October 17, 2025
Servicing Stop logo

Reply from Servicing Stop

It really makes our day hearing our customers express their satisfaction with the service they have received from our team, so thank you for taking the time to leave us a review Bhavika and please do let us know if we can do anything else for you.

Rated 1 out of 5 stars

Awful comms, overcharge you and don't fix half the problems

Awful. They ignore your phone calls and emails. Overcharged massively for basic work (£200 for brake fluid) and after I paid the amount, I was told my car would be next on the ramp and back with me the same day. After having zero communication despite my 3 emails and 10 phone call attempts, my car was returned on the third day of them having it. Just randomly showed up.

I told them about part of the car hanging off and that I'd like it fixed only to be told they won't and "you have bigger issues to worry about".

Both rear tyres needed replacing but they only replaced one and put the other as advisory, despite having to work on the suspension on that side of the car anyway.

All in all, horrible experience and despite paying them over £2000, I now need to find a garage to do the repairs this company couldn't be bothered to do. Or maybe not capable of doing as I had to explain over the phone to them how to open the bonnet (if you can't do that, quite concerning)

EDIT: Funny how I get a response here quicker than any of my emails or contact attempts from yesterday and earlier today. As for emailing customer services, I have done that several times already and have been ignored so I don't see why doing it again would be any different

October 17, 2025
Unprompted review
Servicing Stop logo

Reply from Servicing Stop

We are sorry to hear that you are unhappy with the service that you have received on this occasion Craig. We would love to take a closer look into this for you but unfortunately we have been unable to locate your booking with the details that have been provided so if you do require any further assistance from us please do email: Customerservice@servicingstop.co.uk and a member of our team would be more than happy to investigate the details of your case and assist you further.

Rated 5 out of 5 stars
Invited

Quick and easy to use service.

Quick and easy to use service.
Very professional and friendly.

October 17, 2025
Servicing Stop logo

Reply from Servicing Stop

Thank you so much for your positive review Marie! 

We’re thrilled to hear that you had a great experience. Your kind words mean the world to us, and we can’t wait to hopefully welcome you back again soon!

Rated 5 out of 5 stars
Invited

Convenient

Convenient service, friendly person who picked my car up & same goes for the person who called regarding what needed doing.

October 17, 2025
Servicing Stop logo

Reply from Servicing Stop

Thank you for the lovely review Samantha.

We're glad to hear that you are happy with the service that you have received and we hope to see you again next year for your vehicle's next service appointment :o)

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