Ruby Sweeps Reviews 157

TrustScore 4 out of 5

3.9

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

See what reviewers are saying

Rated 4 out of 5 stars

I've been playing on Ruby Sweeps for a minute now, and honestly, it's a great platform. I really like their original games they're different from what you see on every other site and have a fun, fresh... See more

Company replied

Rated 1 out of 5 stars

The site offers wheel spins you can only win a penny on. It isn't even enough for a single spin. It's ridiculous. Sweeps casino is supposed to be no purchase necessary with a playable login bonus. Off... See more

Company replied

Rated 4 out of 5 stars

Love the new faster redemption method its literally a game changer. Love all the fun challenges and contests, and live love that they do loyalty rewards. Love the lives and love nathan @ruby sweeps he... See more

Company replied

Rated 5 out of 5 stars

Ruby Sweeps .well let me tell you I've got nothing but good things to say about the online sweeps game ! I have won a great deal of money and been paid very swift .customer service is quick to assist... See more

Company replied

We perform checks on reviews



Contact info

3.9

Great

TrustScore 4 out of 5

157 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars

I have spent well over 500 never won…

I have spent well over 500 never won anything thing.i wouldn't recommend anyone to play this game.

February 4, 2025
Unprompted review
Ruby Sweeps logo

Reply from Ruby Sweeps

Hey Brittany,
I'm sorry to hear that you're not enjoying Ruby Sweeps 😣 Please reach out to our Customer Support Team and they are happy to help and talk things through with you! 🩷

Rated 5 out of 5 stars

Great site

Great site! It's legit

February 1, 2025
Unprompted review
Ruby Sweeps logo

Reply from Ruby Sweeps

Hey Ramin!
Yay we're so glad you're enjoying Ruby Sweeps! 😊

Rated 3 out of 5 stars

At first the free play daily wheel was…

At first the free play daily wheel was great. The minimum you would get daily was .50 cents and went up to even $15.00 which I did in fact get a few times. But the recent change to the daily wheel is not so good. The minimum is .10 which they claim you can win up to $25.00 but it probably never happens. In my personal experience, I’ve only claimed .10 each freaking day and I’m not too impressed with this at all. I have been a loyal “Rubysweeper” since early 2023 and I spent a moderate amount of money and I don’t feel like I am getting the best VIP experience as I used to get.

January 12, 2025
Unprompted review
Ruby Sweeps logo

Reply from Ruby Sweeps

Hey Ashley,
Thank you for sharing your thoughts and feelings with us! 😊 I'm sorry to hear that you're not enjoying the Daily Spin Wheel anymore.
The reason why we implemented the 0.10 cent wins is because we now have 0.10 bets on the games Pool Party Ducky and Tree Bears!
I would love to open a conversation with you and gather some feedback! Please reach out to our Customer Support Team via the live chat function and ask for Lila! 🩷 Can't wait to chat with you!

Rated 1 out of 5 stars

Pure trash trash trash trash trash…

Pure trash trash trash trash trash trash trash!!

December 27, 2024
Unprompted review
Ruby Sweeps logo

Reply from Ruby Sweeps

Hey Mona,
Oh I'm sorry to hear that you're not enjoying Ruby Sweeps 😣
I would love to have a chat about how we can better your experience! We love to gather feedback, opinions and thoughts on how we can make Ruby Sweeps even better for everyone!
Reach out to our Customer Support team via the Live Chat function and we can chat 🩷

Rated 2 out of 5 stars

I been playing here about two weeks

I been playing here about two weeks. Started good decent bonus on the spins for about 3 days. Then it went to .50 then .25 for a few days and now just .10 spin for bonus. There slots are all .25 a spin.

December 24, 2024
Unprompted review
Ruby Sweeps logo

Reply from Ruby Sweeps

Hey Tim,
I'm sorry to hear that you're not enjoying our spin bets and Daily Spin Wheel bonuses/rewards.
It would be great to chat more about your opinion and thoughts about this. If you'd like, reach out to our Customer Support team via the Live Chat function and we can chat about how we can better your experience on Ruby Sweeps 😊

Rated 1 out of 5 stars

AWFUL WASTE OF YOUR REAL MONEY

This game doesn't allow you to win anything for real. You will spend more of your money than you receive. How in any game do you win .10 off of a win that supposed to be giving you a chance to win. Awful

December 19, 2024
Unprompted review
Ruby Sweeps logo

Reply from Ruby Sweeps

Hey Debra,
I'm sorry to hear that you're not enjoying Ruby Sweeps 😣
Please reach out to our Customer Support Team via the live chat and we can have a chat about how we can better your experience 🩷

Rated 2 out of 5 stars

Games just fizzle out

Games just fizzle out. Hits decrease as you increase bet. So, winning is predetermined.

December 19, 2024
Unprompted review
Ruby Sweeps logo

Reply from Ruby Sweeps

Hey Charles!
Please reach out to our Customer Support team! We can share our industry standards with you and give you more of an insight into our gameplay! 😊

Rated 1 out of 5 stars

I use to love playing on this platform…

I use to love playing on this platform but now the games don’t allow you to win anything anymore! Most of these game just spin hardly ever hit any pay boards and when you do get to a bonus round they don’t pay out right! I remember when you used to be able to get on this platform and enjoy playing and win now is just sad. It takes your money. I wouldn’t advise anyone to play.

December 11, 2024
Unprompted review
Ruby Sweeps logo

Reply from Ruby Sweeps

Hey Latonya,
I'm sorry to hear that you aren't enjoying Ruby Sweeps anymore! 😣
I would love to talk to you more about this! Please reach out to our Customer Support team via the live chat and ask for Lila 😊
Hopefully we can reignite the spark for playing Ruby Sweeps!

Rated 1 out of 5 stars

Disappointing Experience with Ruby Sweeps Casino

I'm extremely dissatisfied with Ruby Sweeps Casino, which is disappointing because, at one point, I actually liked them. Unfortunately, my experience has taken a drastic turn for the worse.
As a player who referred others, I was supposed to receive rewards, but they never materialized. It's frustrating and feels like a slap in the face. I followed their referral program rules and brought in new players, but they didn't hold up their end of the deal.
Their communication is also unprofessional. They send out emails congratulating players on redeeming rewards, only to follow up with a "gotcha" email. It's insulting and shows a lack of respect for their players. I've received these emails multiple times, and it's infuriating.
Furthermore, their customer support is virtually non-existent. I've reached out to them multiple times with questions and concerns, but they rarely respond. When they do, it's often with a generic response that doesn't address my issue.
I strongly advise against playing at Ruby Sweeps Casino. Their unreliable nature, poor customer support, and unprofessional communication make them a casino to avoid. Save your time and money, and look elsewhere for a trustworthy online casino.

December 6, 2024
Unprompted review
Ruby Sweeps logo

Reply from Ruby Sweeps

Hey Marissa,

We’re really sorry to hear that your experience with Ruby Sweeps wasn’t up to the mark. We take this feedback seriously and would love to connect with you to make things right! Please feel free to message us or send an email so we can address your concerns directly. 😊

We want to be transparent about a recent mistake we made — last week, due to human error, we accidentally sent an email intended for select players to our entire player base. This was absolutely not our intention, and while we worked quickly to correct it, we know it caused frustration for many people. 😣

We genuinely apologize for this slip-up and any confusion or annoyance it caused.

Your feedback helps us improve, and we appreciate you taking the time to share it. We’re committed to providing better communication and ensuring a positive experience going forward. 🩷

Rated 5 out of 5 stars

Redemption is easy!!!

November 25, 2024
Unprompted review
Ruby Sweeps logo

Reply from Ruby Sweeps

Hey Casie!
Woohoo! Yay! We're so glad you find our redemption process easy! 🩷That's what we're aiming for yay!

Rated 1 out of 5 stars

Staff is nice

Staff is nice, but the games are terrible. No bonus buys, they all play almost the exact same.

November 24, 2024
Unprompted review
Ruby Sweeps logo

Reply from Ruby Sweeps

Hey Brandon!
Oh no! I'm sorry that you feel that way 😣
Have you tried our new games? Match N Money and Big Bank Bingo? Those are new and exciting ones! 🥳

Rated 1 out of 5 stars

So I totally would not recommend this…

So I totally would not recommend this website to no one.

So yesterday I wanted to deposit and stuff on Ruby sweeps, and so I asked them about the redemption part in case I won that if for some reason wouldn't verify me. But my account was verified, so today, this is the response I get back from them.
It's not like they're the best online could see no. Anyways, they don't barely have nothing on their website. And they're rude.

After investigating your account we have concluded that your account activity has not met our Terms and Conditions, and we have now permanently banned your account. 😣

Please note that while we regret this action, we state within our Terms and Conditions the following:

5.2 Sponsor/Promoter may at any time decline to open an account and/or to close an existing account without any explanation whatsoever.
5.3 Sponsor/Promoter may at any time decide to suspend and/or cancel the participation of an Account Holder and/or any users acting from that user’s IP address in promotional activities, competitions or other services, including all services, whenever Sponsor/Promoter has honest concerns that an account is used for any of the following;
5.3.1 illegal, fraudulent or other
5.3.2 dishonest practices; compulsive, pathological or addictive gaming; and/or
5.3.3 collusion which is defined as including but not being limited to use of an account by more than one person and/or a single account being funded by multiple payment provider accounts.
5.4 Emeralds are only valid for one hundred and twenty (120) days from the date a Participant last logged on to their Customer Account and will then automatically expire.
‍5.5 Emeralds may also be forfeited if a Participant’s Customer Account is deactivated for any reason, or at the Sponsor/Promoter’s discretion.

Any account created in the future will also be disabled.

Thank you and have an amazing day,

Alex from Ruby Sweeps Support 💎️

November 22, 2024
Unprompted review
Ruby Sweeps logo

Reply from Ruby Sweeps

Hey Tommy!
We have investigated your account and unfortunately it doesn't meet our Terms and Conditions. 😣 These account checks help to keep everyone in the Ruby Sweeps community safe and secure! 😊
If you would like to discuss this further, please reach out to our Customer Support team via the live chat function.

Rated 5 out of 5 stars

Play Duck Pool

I love this site. There aren't a lot of games to choose from... but the ones they have are different from the other casino sites and very fun to play. I have redeemed twice and it's not an instant payment, but they do process them quickly. My favorite game is the Duck Pool. The daily wheel spin is the absolute best of all daily rewards. It doesn't always land on the smallest possible amount either. I have gotten up to $15 on the wheel more than once and $5 a few times, $2, $3, and $1 are the most common. That's incredibly generous compared to other sites.

November 19, 2024
Unprompted review
Ruby Sweeps logo

Reply from Ruby Sweeps

Hey Brandy!
Woohoo! We're so glad that you're enjoying Ruby Sweeps! 🩷
Reach out to Lila via the Live Chat function and we can have a chat about sharing this feedback with others!

Rated 5 out of 5 stars

I love Ruby Sweeps

I love Ruby Sweeps. My favorite game is Pot of Gold..

November 12, 2024
Unprompted review
Ruby Sweeps logo

Reply from Ruby Sweeps

Hey Kimberly!
Woohoo! Pot of Gold is a great one! We're so glad you're loving Ruby Sweeps! 🥳

Rated 5 out of 5 stars

Ruby Sweeps is awesome

Ruby Sweeps is awesome! Everything is super easy to play and customer support is so very friendly! I recommend everyone play ruby sweeps!

November 8, 2024
Unprompted review
Ruby Sweeps logo

Reply from Ruby Sweeps

Hey Breann!
Aww you're so sweet! Thank you for the kind words! 🩷

Rated 5 out of 5 stars

Got 15$ on the wheel

Got 15$ on the wheel. Then won a bunch. Unique games fun to play.

October 9, 2024
Unprompted review
Ruby Sweeps logo

Reply from Ruby Sweeps

Hey there!
Thanks for the review! 🩷
Woohoo! What a great win on the wheel! We love to see it!

Rated 5 out of 5 stars

I just want everyone who uses cash app…

I just want everyone who uses cash app and chime to deposit or receive funds to be aware it is against their rules to use account for funding. They will close your account, sometimes without warning and will NOT refund you. Take your funds out immediately

October 30, 2024
Unprompted review
Ruby Sweeps logo

Reply from Ruby Sweeps

Hey Caden!
Thanks for your review! 😊
We are currently experiencing issues sending redemption to digital banks wherein sometimes our processor is able to send it, sometimes it isn't, however use of Chime and Cash App to purchase and redeem is not against our T&Cs as long as it is in your own name.
Just for some clarification - are you meaning Chime/Cash Apps rules or Ruby Sweeps rules?
Reach out to support@rubysweeps.com if you want to discuss this further!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look