Brandon

Hello Brandon,

We take responsible gaming very seriously and adhere to all applicable regulations. We appreciate your feedback and will continue working to ensure the best experience for all players.

Hi Brandon,
We’ve previously responded to your case and provided all the information available on our end. Some requests fall outside what we’re able to provide, but we’ve done our best to assist within those limits.

If there’s anything new or unresolved, please reply to your latest support email so we can make sure everything is fully addressed.

Kind regards,
SweepsRoyal Casino

Hi Brandon,

Thank you for your feedback. I understand how frustrating delays in the verification process can be, especially after spending time on our social online gaming platform.

At American Luck, verification is a critical requirement that ensures the security of our players and the fairness of all activity on the site. While some platforms complete this step earlier, our process is designed to protect both player identities and the integrity of redemptions. I recognize that waiting to redeem after a win may feel inconvenient, and I sincerely apologize for any dissatisfaction caused.

If you need any assistance with your account or would like an update on your verification status, please contact us at support@americanluck.com so our team can support you further.

Thank you for taking the time to share your experience.

Hi Brandon,
We understand your frustration, but we want to clarify that our team—including managers—handles every case in queue and never ignores players. If you were told a follow-up would arrive by a specific date and didn’t receive it, that was not intentional. We’ve asked the responsible team to recheck your case and ensure you receive a proper update.

Kind regards,
SpeedSweeps Casino

Hi Brandon,
Our VIP team is here to assist players respectfully, and we don’t block users for sharing feedback. If your messages were restricted, it was likely temporary while your case was being reviewed. Support requests are always handled in order, and a manager does oversee all VIP communications to ensure fairness.

Please reply to your most recent support email so we can verify what happened and make sure your concern is properly resolved.

Kind regards,
SpeedSweeps Casino

i Brandon,
We’re sorry to hear that you’ve felt ignored. We do have responsible-gaming policies in place and take player requests seriously. If you’ve experienced delays or been told chat cannot act, that’s usually because some requests have to be handled by a different team — not because we’re unwilling to help.

Please reach out again through our official support email if you haven’t already so we can review your case properly and ensure everything that can be done for you has been.

Kind regards,
SweepsRoyal Casino

Brandon,
Every message is handled by real agents, not bots, to make sure each player gets proper attention. And sometimes it could take times, but we’re always working to be faster and better :)

Hi Brandon,
We’re sorry you’ve had this impression. We take responsible-gaming matters seriously and aim to handle all support requests promptly. If your concern hasn’t been addressed yet, please reply to the latest support email so our responsible-gaming team can review it as a priority.

Kind regards,
SweepsRoyal Casino

Hi Brandon,

Thank you for sharing your experience. We want to be clear that SpeedSweeps does not intend to blame customers for technical issues, and we’re sorry if any communication you received came across that way. Our goal is always to treat players fairly and handle every case with respect while still protecting the integrity of the platform.

Please reply to your latest support email so we can review your case directly and ensure you’re being looked after properly.

Kind regards,
SpeedSweeps Casino

Hi Brandon,

We’re sorry you’ve had this impression. SpeedSweeps does not accuse players of “abuse” to deflect issues; if you were told something like that, it may have been a misunderstanding during a support exchange. We take responsible gaming and fair treatment seriously and do not blame customers for technical issues.

If you’re still waiting on help, please reach out again through our official support channels (support@speedsweeps.com
or live chat on the site) so we can look into your case directly and clear up any confusion.

Kind regards,

Hi Brandon, thank you for sharing your feedback. 💛 We’re sorry to hear about the delays you’ve experienced with redemptions and support responses. We’re continuously working to improve our processes and response times. Please reach out to our support team directly so we can assist you with any pending issues. 🌟We're always here for you!

Brandon,
Every message is handled by real agents, not bots, to make sure each player gets proper attention. And sometimes it could take times, but we’re always working to be faster and better :)

Hi Brandon,
We’re genuinely sorry to hear that your experience with SweepsRoyal hasn’t met expectations. For clarity, SweepsRoyal does follow responsible-gaming practices and other consumer-protection standards; we take player safety and fairness seriously.

We’d never intentionally block a player or ignore support emails. If you’ve been unable to reach us, it may be due to a technical or platform-specific issue rather than a deliberate action. Our support team is available and responds quickly when messages come through.

Please reach out again via our official support channels (live chat on the site or support@sweepsroyal.com) so we can investigate what happened with your account and get this resolved for you right away.

Kind regards,

SweepsRoyal Casino

Hi Brandon, apologies for the issues you are experiencing here.

Our team are currently working with you to resolve it as our provider requires further information from you.

The support team at Kickr have advised they will keep in contact with you to ensure that your redemption is processed as quickly as possible.

Please keep an eye out for further details. If we are able to resolve the issue and improve your Kickr experience we would appreciate you updating your review.

Hi Brandon

We take responsible gaming very seriously and our self-exclusion and limit tools are designed to help players control their play responsibly
While some settings can be adjusted or lifted after review by our compliance team all requests go through strict checks to ensure they remain consistent with our policy and with state regulations
If you feel something on your account has not been handled correctly please email support@sweepsroyal.com
with the details so our team can review your case directly

Kind regards
SweepsRoyal Casino