Ruby Sweeps Reviews 157

TrustScore 4 out of 5

3.9

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Rated 4 out of 5 stars

I've been playing on Ruby Sweeps for a minute now, and honestly, it's a great platform. I really like their original games they're different from what you see on every other site and have a fun, fresh... See more

Company replied

Rated 1 out of 5 stars

The site offers wheel spins you can only win a penny on. It isn't even enough for a single spin. It's ridiculous. Sweeps casino is supposed to be no purchase necessary with a playable login bonus. Off... See more

Company replied

Rated 4 out of 5 stars

Love the new faster redemption method its literally a game changer. Love all the fun challenges and contests, and live love that they do loyalty rewards. Love the lives and love nathan @ruby sweeps he... See more

Company replied

Rated 5 out of 5 stars

Ruby Sweeps .well let me tell you I've got nothing but good things to say about the online sweeps game ! I have won a great deal of money and been paid very swift .customer service is quick to assist... See more

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3.9

Great

TrustScore 4 out of 5

157 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Love the game!

Love the game!! Free giveaways, spins, & bonuses!! Ruby Sweeps Rocks!! Join the fun

July 20, 2025
Unprompted review
Ruby Sweeps logo

Reply from Ruby Sweeps

Hey Kayla!
Yayay 🥳 Soooo happy to hear that you're loving Ruby Sweeps!
Reach out to support if you ever need any help or even if you want to chat with someone! 🩷 We will always be here for you.

Rated 5 out of 5 stars

Very fun and great games

Very fun and great games. they even have a once a day bonus wheel where you can play free. Support is very fast and helpful too.

July 20, 2025
Unprompted review
Ruby Sweeps logo

Reply from Ruby Sweeps

Hey Paul!
Woohoo! Yess our daily spin wheel is great isn't it 🥳
So happy that our Support Team is quick and helpful too - it's what we're here for! ✨

Rated 5 out of 5 stars

Love the game

Love the game

July 20, 2025
Unprompted review
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Reply from Ruby Sweeps

Hey Stephanie,
Yay! We're so happy that you enjoy our games on Ruby Sweeps! 🥳
Please reach out to Customer Support to let me know what your favorite game is 🩷

Rated 5 out of 5 stars

I am a long time customer love playing…

I am a long time customer love playing the games and live giveaways.. shamrock is my favorite game I would say its good to be apart of ruby sweeps family

July 20, 2025
Unprompted review
Ruby Sweeps logo

Reply from Ruby Sweeps

Hey Essence!
Aww you're so sweet 🩷 We love having you a part of the Ruby Sweeps family too.
If you have anymore feedback about Ruby Sweeps, don't hesitate to reach out to the Customer Support team!

Rated 5 out of 5 stars

Great Games!! Great Fun!! Big Wins!

Been with Ruby Sweeps since the beginning! I've won big and small but have always had FUN!! Customer service is very quick when needed! I highly recommend you try your luck and download Ruby Sweeps and start winning!!

July 11, 2025
Unprompted review
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Reply from Ruby Sweeps

Hey Tammy,
OMG you are the BEST! 🥳 We're so happy that you've stuck around with us since the start.
Thank you for being such a valuable player! 🩷

Rated 5 out of 5 stars

Very fun games and great support when…

Very fun games and great support when needed.

July 20, 2025
Unprompted review
Ruby Sweeps logo

Reply from Ruby Sweeps

Hey Chris!
Woohoo! So glad you're loving the games and our support services 🥳
You are amazing! If you ever need any help or want to chat - don't hesitate to reach out to support ✨

Rated 1 out of 5 stars

I have purchased over $80 on it and…



I have purchased over $80 on it and have not got the chance to even try to redeem rigged rtp

July 18, 2025
Unprompted review
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Reply from Ruby Sweeps

Hey Raistlin,
I'm sorry to hear that you haven't had a good experience with your play on Ruby Sweeps. 😔

Please reach out to our Customer Support team and ask for Lila! I'm happy to chat with you about this 🩷

Rated 5 out of 5 stars

Gamblers

Giveaways, daily spins, double deposits codes, Facebook groups for different states, responsive and nice team….. every gambling of mine goes to ruby sweeps they put fast pay out in recent and it’s wayyyy better than it was for sure….i only use ruby sweeps

January 2, 2025
Unprompted review
Ruby Sweeps logo

Reply from Ruby Sweeps

Hey Loren,
Woohoo! We're so glad you're loving Ruby Sweeps 🥳 We love you too!

Rated 1 out of 5 stars

Still waiting on SweepSlots balance transfer with no update..

It's been almost 3 weeks now with no update on the balance transfer from SweepSlots. I had an email exchange with "Lila" who said that "Marc" has the details to transfer my accounts but have received no follow up or word other than "our hands are tired." Why offer balance transfers if you aren't going to follow through? Will update my review if anything changes but very disappointed atm.

July 10, 2025
Unprompted review
Ruby Sweeps logo

Reply from Ruby Sweeps

Hey Benjamin,
I'm sorry that you've had a bad experience with your SweepSlots transfer. Please remember that we are NOT SweepSlots, we're just helping out their players! Please reach out to us via the Ruby Sweeps live chat and we're happy to help you further with this 😊

Rated 1 out of 5 stars

Would give it 0 but no option is…

Would give it 0 but no option is available!!! I redeemed on June 24 and still haven’t gotten my money!!! Here it is July 7. The excuse of they have to send it back to me to redeem because my card supposedly failed is bull 💩. I had redeem with the same card 2 times before that transaction. Within a weeks span.

July 7, 2025
Unprompted review
Ruby Sweeps logo

Reply from Ruby Sweeps

Hey Jen,
I'm so sorry that you had this experience on Ruby Sweeps 😔
Please reach out to our Customer Support Team and we can definitely get a manager to take a deeper look for you.

Rated 1 out of 5 stars

I tried reaching out to them it…

I tried reaching out to them it doesn't help really don't matter I don't really play like that anymore it's to hard to get paid and u get a minni jackpot every blue moon I complain and complain to yall about my pay out it doesn't help Iol I don't know why I keep playing this game you all just need a better payout system hope yall have better luck winning then me I lost alot of money playing ruby sweeps!!!

June 5, 2025
Unprompted review
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Reply from Ruby Sweeps

Hey Danya,
Once again, I'm sorry to hear that you're not enjoying Ruby Sweeps. 😔
We don't have any control over the winnings and losses. Feel free to reach out again if need be. 🩷

Rated 1 out of 5 stars

Short and unsweetened I still play but…

Short and unsweetened I still play but I'll never put money on ruby sweeps again. They never paid me out when I tried to redeem. Had me playing those trash games for nothing get some better games bums.

August 6, 2024
Unprompted review
Ruby Sweeps logo

Reply from Ruby Sweeps

Hey there,
I'm sorry to hear that you're unhappy with Ruby Sweeps 😔
If you're still waiting on your redemption, please reach out to our Customer Support Team and we can definitely help! We're also here to chat too!

Rated 5 out of 5 stars

I love Ruby sweeps!

I love Ruby sweeps! Great Games and very user friendly!

May 21, 2025
Unprompted review
Ruby Sweeps logo

Reply from Ruby Sweeps

Hey Ebone!
Yay! We're so glad you love Ruby Sweeps - we love you too 🩷

Rated 1 out of 5 stars

I purchased an emerald pack with my…

I purchased an emerald pack with my welcome bonus and the screen said an unexpected error has occurred but the charge went through my bank account. I have yet to receive any response from customer support

April 30, 2025
Unprompted review
Ruby Sweeps logo

Reply from Ruby Sweeps

Hey Tyler,
I can see that one of our Customer Support members contacted you today about your failed purchase 😊
If you're still having trouble, please reach out again!

Rated 3 out of 5 stars

Redemptions are slow..they were fast…

Redemptions are slow..they were fast last year but like every other social casino it always ends with a lull in redemption times..I’ve been in the “review” phase since March 19th without any updates..it’s only $64 but it really is crazy it’s taking this long for that little amount t of money.

March 25, 2025
Unprompted review
Ruby Sweeps logo

Reply from Ruby Sweeps

Hey Dustin,
We're sorry that you feel this way about our redemption processing times 😣
We know it sucks when you have to wait a long time for your winnings.
As a mini update, we're working with our wider teams to provide same-day redemptions! How exciting! 🥳
Keep an eye out on your emails for updates!

Rated 2 out of 5 stars

Ruby Sweeps casino is not a great…

Ruby Sweeps casino is not a great casino to play at I mean the games are coo,but waiting on redemption in takes forever,they're customer service says the same crap Everytime I been asking when will I see my redemption.Whats the point of playing at a casino to win money right ? Not pay your money to play then wait forever to receive your winnings .should have played somewhere else people shouldn't have people spend their money wanting to win cash the wait a thousand years to receive it.wastevof time playing here.i think.youol never see your winnings .I mean how long does it really take to process money,they can sure can take money fast fast

March 24, 2025
Unprompted review
Ruby Sweeps logo

Reply from Ruby Sweeps

Hey Latisha,
I understand your frustration! 😣 We know that our redemption processing times of 5-7 business days are long, but we're working with our wider teams to provide same-day redemptions to everyone! 😊

We're sorry that you're unhappy at the moment, keep an eye out on your emails for redemption updates!

Rated 1 out of 5 stars

4 days ago I left a 1 star review for…

4 days ago I left a 1 star review for non-payment of my redemption but as most do, Ruby Sweeps left a rebuttal stating that it can take 5 to 7 business days to process a redemption. Here I am now, it's the 11th of March and my redemption was submitted on the 2nd of March and it's STILL in the 'reviewed' status. It's now the 7th business day and your claim to 5-7 business days is being surpassed and nothing has been sent to my account. I'd love to hear the reason now as to why I still haven't received my winnings. What could possibly be the reason now? I've spoken with your customer support team multiple times and I'm honestly just over being told the same thing repeatedly and nothing being actually done about this situation. The money isn't in my account, point blank, period. To be honest, I truly am so disappointed in you guys. I am not sure if you're having money issues or what but I put Ruby Sweeps up on a pedestal compared to everyone else and had nothing but respect and trust. I always referred your platform to people and spoke highly of you. How can you guys let me down and do this to me? Or to your customers? Aren't you at all concerned about your reputation and losing customers because of this? I do know that sweeps casinos are actually governed by someone and most aren't aware that you contact your states gaming commission when you feel you've been wronged or scammed. Just because the FTC doesn't govern sweeps casinos like they do traditional online casinos doesn't mean you aren't protected. There are many many things sweeps casinos must do and adhere to in order to operate in any US state and if those guidelines aren't followed perfectly they will be banned for the entire state and other things can come into play like being sued or fined. I haven't ever called these people or submitted a complaint although I probably should've with some other ones I've had trouble with but I tell you what, if that money isn't dropped into my account very very soon, I will be forced to. You make the decision for me and that's all I've got to say about this at this point. I guess we'll find out soon.

March 2, 2025
Unprompted review
Ruby Sweeps logo

Reply from Ruby Sweeps

Hey Nicole,
Firstly, we wanted to apologize for the longer-than-usual wait time for your redemption. The good news is that as of now, it looks like your redemption has already been sent and you should expect it to arrive in your nominated bank account within the next couple of days. 🤞🏻

We also want to apologize for any confusion regarding the status changes you have seen on your account. This was an unexpected result of the updates our tech team made while preparing for the new, faster redemption method we’ll be offering soon. 🤭

The longer-than-usual wait time was unfortunately a result of us moving things around in the back end while we’re working to make same-day redemptions available for players in the next few weeks or so!

We really appreciate your understanding while we make these upgrades to serve you better. 🩷

Rated 4 out of 5 stars

I played the duck game and I have…

I played the duck game and I have cashed out on it once I just started this website not long ago so hoping for some more good hits over all fun games and a good site ♥️

March 3, 2025
Unprompted review
Ruby Sweeps logo

Reply from Ruby Sweeps

Hey Katelynn,
Aww yay! We're so happy that you're enjoying Ruby Sweeps!
Pool Party Ducky is such a fun game! 🩷

Rated 5 out of 5 stars

I started playing a week ago!

I started playing a week ago and was floored when I logged in to play and hit a major jackpot! So far I've won $500!
I will give this 5 stars when I do receive the money but so far it says it's on the way!
Edit: I got it!

February 5, 2025
Unprompted review
Ruby Sweeps logo

Reply from Ruby Sweeps

Woohoooo! What a great big win for you! Congrats! So glad your redemption came quickly too! 🥳

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