SS

Sarah Scott

United Kingdom

Reviews

Review of eDreams

Rated 1 out of 5 stars

STEER CLEAR!!!

STEER CLEAR!!!! my flight was booked through E Dreams cost £1400 was cancelled at last minute. This was in November. Still waiting on a refund! No one replies on chat. Only get automated response to emails. No phone number to actually speak to a human being. Basically THEFT!!!! Have also messaged them on Facebook never get a reply. Happy to take your money then completely ignore you!!!

November 1, 2023
Unprompted review

Reply from eDreams

Hi Sarah,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
Payal
Customer Care Team

Review of Prestons

Rated 5 out of 5 stars

Absolutely amazing experience buying my…

Absolutely amazing experience buying my Rolex. Nik and the girls couldn't of been more helpful and patient. Fantastic service. Would highly recommend and the next time we are in Leeds we will definitely visit again.
Thanks again :)

August 6, 2021
Unprompted review

Review of Magnet Kitchens

Rated 5 out of 5 stars

FANTASTIC STAFF

Kerry and Mark at the Dundee showroom couldn't have been more helpful each time I visited ...which was a lot :) Very knowledgeable and informative. Helped me to eventually choose a kitchen I love. Would totally recommend. Can't thank you enough guys.

August 15, 2019
Unprompted review

Reply from Magnet Kitchens

Hi Sarah,

Many thanks for your review.

We're so pleased to hear about your time in our Dundee showroom with Kerry and Mark.

We thoroughly appreciate your words of recommendation :)

Best wishes,
Marie