JH

Jennifer Hale

United Kingdom

Reviews

Review of Green Chef UK

Rated 1 out of 5 stars

Crooks

Crooks! I cancelled my subscription and had no money in my account for any further orders to be processed but they still sent out a box ! I have asked them to collect it but they have refused and state I still owe them the balance!

March 1, 2025
Unprompted review

Reply from Green Chef UK

We’re sorry to hear about your experience and understand how frustrating this must be. Our priority is to provide a seamless and transparent service.

The 5-day lead time/cutoff is essential for us to accurately source fresh ingredients from our suppliers and allow our logistics partners to efficiently plan deliveries. This ensures that all orders are fulfilled on time and within the designated delivery window.

That said, we want to make sure you receive the support you need regarding your balance and delivery. Please don’t hesitate to reach out to our customer care team at https://www.greenchef.co.uk/contact, and we’ll do our best to assist you.

Kind Regards
Marvin
The Green Chef Team

Review of Next

Rated 1 out of 5 stars

Shocking quality. Even worse service

We used to really like Next Home stuff but the quality has gone absolutely down the pan lately. We ordered a bed base from their website. It cost over 800 quid and wasn't cheap. Long story short it fell to bits after only a few months of use. They arranged a guy to come and repair it. And if broke again that evening. The screws were just cutting through the cheap chipboard. We therefore asked for a refund as it clearly wasn't going to last for years if it didn't even last a few months. They reluctantly agreed. The couriers have just arrived now and refused to pick it up as it wasn't in the packaging, and had a very rude attitude pretty much amounting to "not my problem mate". Who on earth keeps the packaging for their bed??? This is a cynical attempt to get away with not standing by their product. Awful. Avoid

October 10, 2022
Unprompted review

Reply from Next

Hi Jennifer Hale, thank you for your feedback, At Next, we are committed to providing excellent customer services. So its always disappointing to hear when our service hasn't met a customer's expectations. I agree this is not good enough. So we’d really like the opportunity to discuss this further with you. Please drop us an email on we_are_listening@next.co.uk and we’ll be in touch shortly.

Review of Fairfax & Favor

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service ! Special thanks to Jo Middleton but helping me secure new leather tassels for my boots! 5 star service!

September 25, 2022
Unprompted review

Reply from Fairfax & Favor

Hello Jennifer,

Thank you for taking the time to leave us a 5* review, we really do appreciate it.

I am pleased you had a lovely experience with Jo, I will be sure to pass this on to her.
I hope you love your new tassels.

Best wishes, Jordan

Review of Prestons

Rated 5 out of 5 stars

Watch purchase

I had an absolutely wonderful experience buying my Rolex watch at Prestons Wilmslow. I must specifically mention how amazing Karla was! She was such an incredibly helpful, approachable, professional and just such a lovely person and just made it such a special experience for me! Thank you so much!! We will back!!

Xx

October 31, 2020
Unprompted review

Reply from Prestons

Dear Ms Hale,

Thank you for your kind words and review of Prestons Wilmslow. It is always amazing to hear such wonderful feedback about our showrooms and dedicated sales team. We are so pleased that you are delighted with your Rolex watch and the service offered in our showroom. Karla and the rest of the team at Prestons Wilmslow look forward to welcoming you back to the showroom again in the future.

Kindest regards,

Prestons