PokerStars Reviews 6,798

They took forever to verify and then I had to message just to get the welcome bonus and still can’t be told when that will come

Giving a little feedback, I'd like to say that the site used to have better numbers! Both in terms of tournament offerings and customer experience. Today, we see difficulties in making deposits and... See more

Never get any intriguing offers, worst promotions! They are not tailored to player that's the reason I left this review today. I went to make a withdraw and they were asking me if I wanted to proceed... See more

Ok for poker and I mean ok nothing more, but stay away from their slots rhe worst experience I’ve ever had, wpuld have been more entertaining if they had held me at gun point. By far the worst slot ex... See more

Been trying to get a hold of customer support chat on the app doesn't work my last chat session is displayed when you open it up and it's all the way to the bottom of the screen with no way to scroll... See more

WARNING *** ⛔️ Ontario Canada 🇨🇦 users Oct 2025 . They are Withholding / withdrawals and payouts , STALL TACTICS , listing an impossible set of guidelines to screenshot , bank summary pages , an... See more

You’re probably one of the slowest companies when it comes to replying to emails — it’s almost impossible to get any help. And when you finally try to assist, it takes 2–3 days between each reply, so... See more

I’ve been a PokerStars user for years, but this is the worst experience ever. I can’t withdraw my own money because they keep rejecting my IBAN, saying it doesn’t match old payment methods I can’t eve... See more

Confirmed cheated, but no refund. I have paid over a million dollars in rake on this site, and yet they won't refund me when someone has logged in to multiple accounts and super used me because t... See more

The rake in low stakes are too high. Also letting HUD instead of giving some free basic info such as vpip/pfr/3bet s not ok. And furthermore, the rakeback system is make to make me lost interest. A... See more

Although they couldn’t solve my problem, the advisor was very kind. I hope my issue can be resolved. As constructive feedback, I would like the problem with the PIN sent by email when requested for lo... See more

Definitely a scam. Went to log in today and my account is frozen? No email or anything. The customer service here does not exist. I will be contacting my bank and initiating a refund on my de... See more

make sure to deposit using a way you can get your money back cuz this place will freeze ur account randomly and not even tell u why. i just tried to contact customer service and it took 20 mins... See more

Spin and go format is unsustainable, pokerstars has dialed up the “house greed” to the max. Ultra small stacks and blinds up every minute, total joke, pure luck. They will say “ makes it more exciting... See more

Great offers, great poker, huge variety of slots and no sneaky T&Cs like alot of sites. Would recommend this site to everyone! Also, people who say the poker is rigged are incorrect, iv had huge tu... See more

I've been playing with PokerStars since 2013 or so. I had serious winnings, I had a lot of fun, they have good safe play options and their customer service is quite good, although it used to be even b... See more

The assistant i talked to. Please give him/her a raise! Otherwise the service sucks. Really the worst poker software out there that allows cheating and steals your money unpunished. And the slowest cu... See more

Good evening. I would recommend staying away from Pokerstars. I kept seeing advertisements for the pokerstars website so I signed up and I cant log in now or even speak to anyone. I recommend usin... See more

On 23 april 2025 poker stars lost a lawsuit against me and they were convicted to pay me 12.000 euro. Until now they didn't reply or keep stalling and didn't pay me. This week I am flying over t... See more

For one year I managed to play on average 5 games a day of 25 cents spin and go poker. I managed to keep playing with my original £20 until Pokerstars stopped paying me out despite wins. I then logge... See more

My rep, Janisse, was super helpful, very kind, exceptionally professional and more than knowledgeable. I was resolved in just a few minutes and happily on my way. Thanks Janisse!

Customer support was fast and quick. They did not fix my problem that they did escalate it to the right people on and did everything they could as fast as I could and chat and I really appreciated tha... See more

I got swift replies with good, complete explanations to my questions. Keep in mind that in my country is 01.30 a.m. and I asked on the Support Chat about third party software use on PokerStars and in... See more

The best slot games...support team is more than helpful...navigation menu is easy to use...oh i almost forget...i won pretty solid amount of money 😎

Yo what the fudge is going on here? Just tried to log in and my account is frozen LOL. Dont trust these 5 star reviews they are fake bots and its the pokerstars staff actively trying to bump up th... See more

I tried to withdraw tonight from my Pokerstars account and received a message which read as follows your withdrawl request has not been processed. please contact cashier email address further... See more

The casino SUCKS! Dont play any games with a progressive prize. The screen goes black after about six spins, EVERY TIME. Bonus spins or awards are hidden and deceptive. Save your money and play cards... See more

I really love the games especially the new ones and theres always a variety to choose from. If u run into any problems they have an awesome support team.

You are simillar to other online casinos, I enjoyed playing here. You could always improve the graphics. Best,

Always a joy to go on their platform. Customer service is super friendly and helpful for everything

I've been playing at this casino for 6 years and I've never won anything. I know there's something fishy about this site. I've already lost 127 thousand pounds and I haven't won anything.

I feel obligated to warn people ! I signed up in september and had a couple problems but whatever I am not the most computer savvy , however I went to sign in today and I cant . It says "Your ac... See more

the person on the other side was excellent, did everything on their reach, and solved my problem, also had amazing knowledge

The customer service is brilliant. I do not bet a lot. Sometimes I do it just for fun, but I would for sure recommend pokerstars for poker or betting.

It doesn't overpass videoslots or mr.vegas at all...but it's still better than bet22. I would value pokerstars somewhere between top10 and top20 online casino apps.

I like that it's up to date moderate and always convenient for me every time I'm logged in

my query was resolved very well eventually but i prefer to deal with human agents rather than bots. this is an area where AI does not work very well

I enjoy the casino, super fast withdrawal, easy deposit in a winery of games. This is the casino that we should all play.

HAVE NOW REPORTED Turns out this is a SCAM site and have reported to the police and gambling commission. Game glitched during free spins and dropped from £3 to 0.20p a spin. DO NOT PLAY ON THIS SI... See more

Pokerstars chat is more effective, with internal rewards and challenges explained correctly by pokerstars support team. Thanks for supporting as always!