Although they couldn’t solve my…
Although they couldn’t solve my problem, the advisor was very kind. I hope my issue can be resolved. As constructive feedback, I would like the problem with the PIN sent by email when requested for login to be fixed, since I asked several times for it to be sent to my email but it never arrived, which is why I contacted you.
Reply from PokerStars
Hello. Thank you for your feedback — and for your kind words about our advisor. We're sorry to hear your issue wasn't resolved right away, especially regarding the PIN not arriving by email.
If you're still having trouble, please don’t hesitate to reach out again to us through our official Social Media channels. Our team will escalate the issue to the relevant department and ensure it's followed up promptly.