Incompetente support
I’ve been a PokerStars user for years, but this is the worst experience ever. I can’t withdraw my own money because they keep rejecting my IBAN, saying it doesn’t match old payment methods I can’t even change. Support is absolutely useless — copy-paste replies, no real help, no accountability. After weeks of trying, I still have no solution. For a company handling people’s money, this incompetence is unacceptable and feels borderline scammy. PokerStars, please contact me directly to resolve this.
Reply from PokerStars
Hello. Thank you for your feedback. We sincerely apologize for the frustration you’ve experienced.
Please reach out to us via our official social media channels so we can assist you further. We appreciate your cooperation and are committed to resolving this for you. Best regards!
