Ospreypacks Reviews 66

I can only write from my own experience. I rarely review products. I am rough with the things I own, my Osprey escapist pack does not care, I believe I could tow a truck with it, it is so robust. In addition when i lost a part of my strap I wrote to Osprey asking how I could buy a replacement, their reply was "it has been dispatched". In a time when most companies just want to take your money at all cost, Osprey didn't.

The bag was not suitable so I returned it as the instructions. No refund yet. Slow process.

Terrible customer services. Returned item as was too small but no returns label and had to pay for postage. Waiting for refund and send 3 emails with no reply and had to ring them and still waiting for refund as saying haven’t revived item. Very poor

Best backpack I've used in terms of functionality and durability plus they have a great warranty service - though I've not needed to use this yet thankfully.

Their backpacks and their customer service are fantastic. High quality. I was gifted my first one and now choose this brand myself. Definitely what you want to be traveling with.

The best customer service you could hope for. The sternum strap had come off my talon 44 and so I posted the bag to them to be fixed. Within three days of having posted it, it was fixed and back on my doorstep with a full refund for my postage costs. Not only that but they replaced some toggles which were getting old without me even asking. Customer for life. A real top tier company.

My Osprey Farpoint 40 served me well until it fell off a motorcycle. The damage was extensive so I sent it to In Sport Fashions, Osprey's repair depot in Canada. The process to do so was simple and efficient. The pack couldn't be repaired so I received a brand new Farpoint 40. I'm so impressed, I'm now a customer for life. A description of my experience can be found at Packing Light Travel "Is the Osprey warranty any good?"

I love Osprey packs. They are awesome backpacks

Bought an Osprey Tallon 22L about 4 years ago. Done me brilliantly all these years for both simple use commuting on a bike to work as well for big days climbing in the mountains. An exceptionally versatile pack. The time had come however for a new one as it was completely wrecked from the outdoors (my own fault). I contacted Osprey to see if they could fix my pack, I sent the pack to the repair team and unfortunately it was far too gone for them to do anything. They did however issue me a brand new pack and the newest model. The only issue was that I had to cover shipping costs myself. Thought it was fair enough considering I got a brand new pack which fits all my needs perfectly. Turnaround from me posting the pack to recieving a new one was about 4 weeks. Pretty speedy if you ask me.

I brought a wet suit from Osprey, I paid ‘express delivery’ £3-4, this is NOT express! My item was a little small - I emailed promptly requested to exchange, I was advised they do not exchange. I said okay I will just return, they request for recorded delivery cost me £5 they do not reimburse you! It got there 2 days later, i did not get any kind of communication to state this had been received and my refund is being processed! I had to chase, 5 days later I got a response! I have sent many emails and my refund still has not been received in my account! I have sent complaint emails which have NOT been acknowledged! I have requested communication from management, guess what still not heard! This is a shocking service! I will NEVER be returning and I will NEVER recommend! I will continue to chase MY money as this is stealing from customers!

I bought a backpack from them online and nowhere in the picture did it show that on the bottom of it was green - a rather ugly green.
Their justification was different computer screens display colour differently... I looked at it from 3 windows computers, two iPhones and two macs and it looks the same in each.
I love their backpacks and would still buy from them, but only in store.
I would happily have given the 5 stars if they’d accepted responsibility and ordered the return shipping, but even though I bought two backpacks from them at the same time, I had to cover the cost of returning the backpack i bought because of their poor image direct from their website.
Pretty disappointed from what is supposed to be a reputable seller and brand.

Suspension:
The farpoint uses a proper suspension system so it is very comfortable to wear. The shoulders have great padding and are easily adjustable.

There is also an added padded hip belt which is very rare for travel backpacks. This takes some of the load off you back!

Size:
The Farpoint 55 is actually a 40L backpack + 15L detachable daypack. If you don’t care about having a detachable daypack, you can save £30 by getting the Farpoint 40, which is just the main travel pack (everything else is essentially the same as the Farpoint 55).
Conversely, if you need a bigger bag, and you don’t care about staying under the carry-on size limit, the Farpoint 70 (55L backpack + 15L detachable daypack) is a great choice.

Carry handles:
These are more important than you would think and I found myself using these all the time. These were great when I was unloading and loading the bag. Sometimes I found it handier to use these than putting the bag on my back.

Opening:
This backpack is pretty much like a suitcase by design. It opens like one and could easily be mistaken for one. This is handy to get what you need from it easily. It can fits lots inside although it’s not the biggest I have tried.

Zippers:
The bag is designed very ergonomically and cleverly. The zippers can be hidden from the outside and this gives the pack a very compact feel to it.

Daypack:
There is also a pack within the item which can be used as a small bag to bring around for the day. This is zipped onto the bigger pack. It is also very comfortable on your back and well designed.

Excellent quality backpacks, I have been using a momentum for 5years most days and it is still going strong. Recently I trapped one of the plastic buckles in a door and smashed it. The guarantee department send me out a replacement free of charge they next day which exceeded my expectations. Throughly recommend this company.

Wonderful backpacks. The Talon-22 is just about the best all round pack ever made, and I’ve had quite a few. I always buy Osprey where possible.!

Experienced the H2O shoulder strap zipper getting completely stuck on first time use of Osprey Kamber 32 backpack, due to poor quality of the zipper teeth.
No warranty or repair support offered. Expected both more durability of backpack and replacement support for an expensive backpack than for me to be left with a broken item after first time use.

Ended up with 3 packs over the years for cycling & walking. All comfortable, practical & robust. So Santa Claus treated me to a suitcase a few year ago which in April fell fowl of the baggage handlers who managed to rip it. A couple of emails & photos later & my suitcase was fixed & back with me within days. Excellent service. I cannot fault anything about Ospreypacks. Their products are second to none & their customer care - should you need them - are first class.

Have a Osprey Poco Plus child carrier and it has lasted beautifully except that we had to get the buckle on the front waistband replaced. However, the customer service was excellent and the buckle arrived the day after I spoke to them. Such a great company.

I own three Osprey bags and a couple hydration packs that I use regular/daily, the quality is really impressive and above other of similar price.
I had a broken buckle once in one of my Cycling bags and the costumer service to replace was impressively fast!

Just bought my third Osprey pack and they are as good as ever, even phoned for a longer hip strap and they just send them out no questions, no fee, great service.