Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

See what reviewers are saying

Rated 1 out of 5 stars

Cheap tat, looks nothing like the item I ordered. I wanted to return the item but when tried contacting customer service the email is bounced back undelivered. This company is a scam site ...beware. S... See more

Rated 1 out of 5 stars

Dreadful cheap overpriced rubbish that looks nothing like the publicity photographs. The publicity's photographs show a two layer dress with what looked like a clique crows. The dress is one piece sli... See more

Rated 4 out of 5 stars
Verified

Both bags are beautiful and are exactly as displayed online. The customer service was 3.5 out of 5 due to a delivery issue but I will say it was taken care of & handled properly in the end. No further... See more

Rated 5 out of 5 stars
Verified

The shipping was very fast and the item was just as pictured and described. I liked that they offer many different payment options and will definitely shop with them again.

We perform checks on reviews


Company details

  1. Fashion Accessories Store

Written by the company

Mavens.Co is an online accessories with a specialty in handbags. Founded in 2015, Mavens.Co strives to provide the most unique statement pieces at an affordable price point.


Contact info

3.0

Average

TrustScore 3 out of 5

26 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews


Rated 1 out of 5 stars

Cheap tat

Cheap tat, looks nothing like the item I ordered. I wanted to return the item but when tried contacting customer service the email is bounced back undelivered. This company is a scam site ...beware. Shop else way with a proper company

August 10, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Dreadful cheap overpriced

Dreadful cheap overpriced rubbish that looks nothing like the publicity photographs. The publicity's photographs show a two layer dress with what looked like a clique crows. The dress is one piece slimy material on the crows are just printed into the fabric. It looks like an old granny dress. Scam site

May 20, 2025
Unprompted review
Rated 5 out of 5 stars

Love my bag.

Love my bag.
Their item was out of stock and they reached out to me for an exchange free of cost. I got another bag and it took about 2 weeks to get to me but the quality is really good for the price.

December 1, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars
Verified

Never received my item

Never received my item. Poor customer service. I was never refunded for my items. Tracking never updated. This is a scam site!!!! Be aware don’t order. If I could give zero stars I would!!!!!!!!

April 11, 2024
Mavens.Co logo

Reply from Mavens.Co

Hello,
You pre-ordered the item on March 27th when the advertised ship date was April 12th. On April 5th we attempted to charge your card for the handbag but it declined 3 times on 3 separate occasions. Secondly, AFTER you were finally charged for the handbag you reached out to us saying that you told us to cancel the order which you had not and we told you that pre- orders have to be cancelled by the customer. You did not like that reply so you went ahead and charged multiple disputes with your bank and you got your money back. If you want to cancel the order and filed disputes how are you expecting us to still ship you the handbag?

Rated 3 out of 5 stars
Verified

Pros

Pros : loved the purse, easy to assemble, love the sparkle
Cons: packing wasn’t the best, I would prefer the straps and accessories to already be on the bag.

April 11, 2024
Advertisement
Rated 1 out of 5 stars
Verified

Ordered item got my confirmation then a…

Ordered item got my confirmation then a email that my item was shipped while waiting for it for about a week I finally reached back
Out for them to tell me that they were out of stock.

March 25, 2024
Mavens.Co logo

Reply from Mavens.Co

Hello,
We apologize for the inconvenience however, we did communicate with you multiple times and your order was dispatched as soon as it became available. We also offered you the option to exchange if you did not want to wait.

Rated 5 out of 5 stars
Verified

Love the purple one and I think it was…

Love the purple one and I think it was the best color I ever got from a friend in my town and it looks great and the color was perfect too so I’m not too worried I think it’s a good color I just wanted you guys know

March 4, 2024
Rated 1 out of 5 stars
Verified

never shipped, no response from compang

i ordered a bag almost a month ago. tracking says USPS is awaiting the package from the company. it has said that for almost a month. i emailed customer service 3 separate times and even texted their instagram account and I never got a response.

February 12, 2024
Mavens.Co logo

Reply from Mavens.Co

Hi,
We apologize for the inconvenience. Could you please email us so we can fix this issue. This is not the level of service we aim to provide.

Advertisement
Rated 1 out of 5 stars
Verified
Mavens.Co logo

Reply from Mavens.Co

Hello,

According to our records your item was not delivered because you provided an insufficient address. Had you reached out to us we would have sorted this issue out urgently.

Thank You

Rated 1 out of 5 stars
Verified

I haven’t received my package it’s been…

I haven’t received my package it’s been about a month

December 26, 2023
Mavens.Co logo

Reply from Mavens.Co

Hello,

We apologize for the inconvenience however, your package was returned due to an insufficient address. We did our part by ensuring your item was shipped out on time. USPS provided a notice to you and also scheduled a redelivery. Please refrain from making false accusations.

Thank You

Rated 5 out of 5 stars
Verified

Bag purchase

Bag arrived in great condition and was adorable! Can't wait to use it for my next date night. Thank you for the wonderful service!

December 26, 2023
Advertisement
Rated 1 out of 5 stars
Verified

I ordered a bag off the purse section…

I ordered a bag off the purse section and the purse was glass. That wasn’t stated in the description and i spent $100 in something dollars and can’t even return it. Also the “bag” didn’t come on expected date. This just ruined my bday. Never will i ever order from here again.

October 23, 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look