Luxaflex UK Reviews 234

We bought a Luxaflex Powerview black out blind. It would not fully raise itself and the installer tried to fix it without success. It thus went back to the works for repair but on its return the elec... See more

I recently had a positive experience with Luxaflex UK while dealing with a small issue with my blinds. When a cord snapped, I reached out to their customer service and was impressed by their helpfulne... See more

We have had luxaflex blinds for many years and have been very pleased with them. Like all products, they occasionally develop little issues after some years, and in this instance I needed some spare... See more

I needed replacement parts for my sunroom blinds that were well over 10 years old. I contacted Luxaflex. The after sales assistant was helpful and knowledgeable. I was sent the replacement parts quick... See more

I needed a small bottom bar clip for my luxaflex blind. After contacting the company I purchased it from and searching the spare parts website they suggested I look at, I could not find an identical c... See more

Had occasion to contact Luxaflex to see if they could get a spare part for an older roller blind. Absolutely delighted with the service received, in particular with Kerry Haye. Went above and beyond t... See more

All of our very large windows have Luxaflex roller blinds which were installed around 2013. The mechanism on one started to fail and since approaching Luxaflex they've gone out of their way to help me... See more

Very prompt email reply & subsequent supply of replacement “Cord Tassel” for Duette blind. The tricky thing was finding the part name in the first place & realising that sourcing only seemed possible... See more

Replacement chains for my vertical blinds were provided rapidly and free of charge to repair the blinds in my bedroom. Excellent and professional service was provided by Kerry.

Luxaflex are second to none in customer care. Some small spare parts were quickly provided for some of our 15-year-old metal venetian blinds without a quibble (and free of charge). Exemplary service a... See more

Connectors on our plissè blinds had broken after many years service. Though ours were no longer available Kathy at Luxaflex was able to obtain suitable replacements for us. These work fine and will e... See more

A plastic sill clip on our Luxaflex tensioned pleated blinds broke while cleaning. An email via the company's website resulted in an immediate response from Tracey, the Customer Relations Manager and... See more

I misplaced my pebble remote, but had a spare so successfully had a go at pairing it to the 2 lounge blinds. However I had unknowingly not paired it to the hub, couldn’t work out how to fix, so rang l... See more

Stop mechanism in my roller blind stopped working after more than 8 years after installation. Luxaflex kindly supplied me with a suitable replacement by return and now everything is back working perfe... See more

Needed a replacement clip for a blind bought 5 years ago. One email to Luxaflex, received an immediate response which suggested to send photo of the part. This was acknowledged and the new parts arriv... See more

Why do we pay the extra for Luxaflex products. Well their backup support is there when you need it. After 9 years service the clutch mechanism failed but the blind is still presentable and fits with t... See more

My neighbour had a blind, bought 7 years ago, which from one day to the next would no longer stay in position. Customer services answered the phone within a couple of rings; the lady diagnosed the pro... See more

I emailed them about a broken cord on my blinds that I was having trouble finding a replacement for. They replied very quickly, asked for my address and sent me a new cord straight away without asking... See more

Our silhouette blind cord broke, so I called Luxaflex customer services, and was told that due to "Child safety regulations" they were not allowed to send me a replacement blind cord!!! Has the worl... See more

I recently contacted Luxaflex to enquire about sourcing a replacement tilt mechanism for an 18 year old blind. Kerry’s email response was very prompt and she was able to send me the required part. Ve... See more

Replaced original 36 year old Luxaflex blinds approx 1 year ago. Very disappointed with the cord system arrangement which does not work as well as our old ones. The blinds were professionally fitted.... See more

We were having issues with our luxaflex blinds not operating properly. We were called back by customer service who talked us through step by step on how to factory reset the blind and get it back to i... See more

Absolutely love my new powerview luxaflex Blinds! I did some research into different forms of motorised blinds available, as I wanted to work them through my iPad and other smart devices and this syst... See more

We've had Luxaflex facette blinds in our Apartment for 12 years. Fitted by Maskrey of Cardiff, now closed. Never had a problem. So much so that we are having Lexaflux blinds fitted throughout our new... See more

Ordered 3 Luxaflex top down bottom up duette blinds from Crosby Blinds, fitted in minutes absolutely love the product and privacy. I will now be ordering more, again from Crosby Blinds who provided... See more

I rang customer service on Tuesday regarding replacement headrail clips that I had broken, the service advisor asked me to email in a picture of the clip required, which I did. Another advisor ( Ker... See more

One of my LuxaFlex blinds failed to raise because the cord had snapped. I was unable to find a retailer/fitter of blinds to help me out with replacing and fitting new cord. I got in touch directly wit... See more

Delighted with our new blinds. We have just had a set of patio doors installed which are south facing so we contacted our local Luxaflex dealer for advise on how to reduce the heat from the sun. We... See more

Needed some small plastic parts for a number of broken cord tensioning clips on our pleated blinds, and the service from Luxaflex was superb. Sent Kerry, in their customer service department some phot... See more

We searched online and had various quotes from quite a few companies. We asked Luxaflex for a quote which we accepted. We ordered three roller blinds with cassettes and they were fitted by a very prof... See more

The Customer Service support at Luxaflex is excellent. Every time I have made enquires they have been responsive, polite and most importantly supportive to resolve the issue, the most recent being rep... See more

Delighted with our Luxaflex Duette Smartcord Blinds and the service from my local dealer. We have had Luxaflex Blinds throughout our house for many year and will continue to do so in the future as th... See more

The toggles at the end of my 30 year old blinds finally succumbed to UV light and disintegrated. A quick email discussion regarding type and a replacement set arrived in the post. FOC Great serv... See more

I had my first Luxaflex blind installed about 20 years ago. I was delighted then and I have been with all the subsequent blinds I now have throughout the house. The vast range and designs that are av... See more

When searching for a part for a customers blind luxaflex were incredibly quick to reply and help. My experience with luxaflex has been fantastic and I'm very grateful to them for their help. I'll cert... See more

We have Luxaflex Duette 'Literise' blinds fitted. After about a year the' lightrise' system seems to be failing and the blinds stick about 75% up and have to be coaxed to the top, often not possibl... See more

Kerry of Luxaflex was extremely helpful with supplying some small parts for a broken Luxaflex blind. Quick response and efficient service. Well done Luxaflex, and thank you.

Just had 3 new Luxaflex Powerview Duette Blinds fitted in our bedrooms which we are delighted with. The blinds open and close automatically everyday which is fantastic. We will definitely have these b... See more

Always a great experience with Luxaflex, we needed small replacement parts for broken blinds. The response was quick, and the service was highly efficient. A big thank you to Colette for sending them... See more

I called customer service about a broken cord for a blind. After sending a photo and establishing the cord size cord Joanne sent a length cord free of charge. All now fixed and working perfectly, grea... See more

Just had my local Luxaflex retailer finish fitting my powerview blinds and my wife and I are delighted with the outcome. Easy to use and easy to operate via Alexa, just need to save up to get the rest... See more

I just wanted to share what fantastic customer service I have received even during this pandemic from Luxaflex. I have a large conservatory with the blinds on windows and roof and managed to break th... See more

Kerry Hays in Customer Service was extremely helpful in dealing with enquiry regarding a broken corded weight. She explained the change in safety regulations and was able to send me a complimentary P... See more

very helpful customer services quickly sent a small replacement part for our excellent Duette blinds

Just had some Luxaflex PowerView roller blinds installed and they are fantastic, bought from John Lewis Cheadle who were great and had them up in no time.

Great customer service! Thanks Kerry for your speedy response to my query. I was looking for venetian blind bottom clips, looked online unsuccessfully, then remembered the blinds were made by Luxafle... See more

We had an issue with one of our Luxaflex LITERISE blinds that we purchased several years ago. We were struggling to get it repaired, so we contacted Luxaflex. I believe it's when you have a proble... See more

Tilt mechanism wasn't working on my 15yr old blind. I sent in photos and they found me a compatible tilt mechanism. With a bit of ingenuity I've got blind working. Top marks.

I contacted the luxaflex team on two occasions when I needed replacement parts for my Silhouette blinds. In both instances they were fantastic in giving advice and offering to send replacements free... See more