No recognition of customer loyalty when…
No recognition of customer loyalty when you try to increase renewals by 34% and completely ignoring that I have had 9 appliances for more than 7 years with you. I will move my business elsewhere.
Reply from Domestic & General - UK
Hello Tony,
Thank you for your feedback, and we’re sorry to hear you’re unhappy with the recent renewal pricing.
At Domestic & General, we regularly review our prices to ensure we can continue to deliver a high standard of service while remaining efficient and sustainable as a business. As appliances get older, the likelihood of faults can increase, which can affect the cost of cover.
We do appreciate your long-standing loyalty, and we’d be happy to review your existing plans to see if any discounts can be applied. Please give us a call on 0333 000 4966, selecting option 3, and a member of our team will be glad to assist you.
Thank you,
Damian
D&G Team
