Thaer

I recently had a positive experience with Luxaflex UK while dealing with a small issue with my blinds. When a cord snapped, I reached out to their customer service and was impressed by their helpfulness. They guided me on how to get the blind repaired professionally, but also offered to send me a replacement cord at no cost when I expressed interest in fixing it myself. Although the fix was a little tricky, it worked perfectly in the end. I also needed a new control unit, and the customer service, especially Kerry Haye, was exemplary in providing prompt assistance. Even without an online shop for spares, their team was responsive and efficient in mailing me the necessary parts. Having had my blinds for years, they still look as good as when they were new, thanks to Luxaflex's exceptional service. Overall, a satisfying experience.